I find the rates here quite competitive, especially for USD…read more I prefer to come here rather than the popular VBC inside metrotown. The line is shorter here and there is street parking right outside. Quite convenient if you drive and there is a parking spot available. I also like the fact you can do e-transfer or debit card transaction without extra fees. Much safer than carrying large sum of cash for changing currencies. Recommended!

Very fast service - no service fee!read more

Whenever I'm flying off to the likes of Asia and needing 'their' currency, I can go change money at…read moremy bank..... or I can come here, and all the time this place wins, due to the fact they carry Asian currency, and that their rate is real good. They are open on Saturday, which is always a plus, instead of me fighting through a lineup at the bank, or needing to order the funds, which takes a day or two, time I don't have, or choose to have to wait for money! You'll find this place not inside Crystal mall, but along the middle corridor (think Sunshine Cafe, as it's across from there, or next to Mr. Zhang's). As with every money exhange place, they are behind some protective glass (like a shield to keep you at bay!) and all of your dealings are in a tiny small hold, throw money in, sign paper agreeing to the exchange, take money, and run..... or go into the mall and eat at the food court!

Super fast and friendly service. I exchanged for Japanese yen with no issues. I'd recommend it…read moreover VBCE.

Went in to get some US cash for an upcoming trip. It's a very small space right on Granville near…read moreRobson, beside the Burger King. Walked right in, no waiting. Did the exchange quickly. However, what keeps this from being 5 stars is a rather cold and unfriendly welcome. The woman behind the counter did the exchange but showed no friendliness. Also, although I checked the rate on their website before I went in, I got less than the rate quoted. I know exchange rates fluctuate but this was a very rapid drop. Also, the owner was there and walked right past us as we were leaving, but instead of acknowledging us in any way, he averted his eyes and looked at the floor. Is it just too much effort to look at your customers and say "Thanks for coming in," or similar or even just a friendly smile? We felt completely unwelcome and will go elsewhere for future currency exchanges. How you treat your customers DOES matter.

I've been buying quite a lot of silver from their Surrey BC branch but when I sold most of them…read moreback today, they pulled a fast one on me. For some of the 1 oz Maples and other non-Maples, I was offered less than the advertised buyback price, even though when I bought them a few months ago from the same business, they charged me the same selling price regardless of whether they were Maples or not. More specifically, they bought them back at the US 1 oz round price, which was less than the Maple price. Disgusting sleight of hand antic by VBCE.

Stopped by to exchange some USD for CAD. The line stretched a bit outside, but the wait wasn't…read morebad--about 20 minutes. They could probably use an extra staff member or two, though one teller was tied up with a customer arguing about using his wife's ID. My own exchange was quick and easy. I'd definitely use them again--wait times are about the same as the Burnaby branch, and their USDCAD rates are the best I've found anywhere.

I had to wait about 10 min and service was great like one in downtown…read more There were several notifications about low inventory in advance.

Great rates when I compared their exchange a few years ago to a couple of banks and another…read morecurrency exchange place. Can't say I've done a comparison since, but judging by the long line ups, I would assume they are still the best for your foreign currency needs. They carry EVERYTHING. Just call beforehand and check that they have enough in stock if you're needing some of the less popular currency. They are also super helpful and can either order you more or direct you to one of the other branches that will have what you need. This is also one of the better locations because it's easy to find parking. My only issue was that I wish their hours were a bit longer.

Think twice before trusting Vanex with your money!…read more به هیچ عنوان شایسته اعتماد کردن نیستند. بیش از دو هفته طول کشید تا پول من منتقل بشه و رفتارشون اصلا حرفه ای نیست. اگه ادعاهای منو تکذیب کنن اسکرین شات چتهامونو میذارم. I'm sharing this based on my personal experience. A transfer from Iran was sent on September 26, and I didn't receive it in Vancouver until October 10 -- far slower than what Vanex promised. During that delay, there was no proper customer service, no clear explanations, and not even a simple apology for the inconvenience. I had to constantly follow up just to get basic updates. It felt like once they received the money, the urgency and care completely disappeared. When you're dealing with essential funds, reliability and transparency should be the top priority -- sadly, that wasn't the case here. This review reflects what actually happened to me. And if Vanex claims my information is false, I have all the chat screenshots ready and will update this review again.

هشدار جدی : تجربه بسیار بد با این صرافی به همراه توهین و تهدید از طرف مدیر صرافی که همه ضبط شده…read moreاست. به توصیه پلیس به هیچ وجه با این صرافی هیچ تراکنشی نداشته باشید. Warning to others: Vanex has shown repeated broken promises, refusal to refund, and threatening behavior. Protect yourself and avoid this company for any financial transactions. I strongly warn everyone against using Vanex. I trusted them with my money transfer, but despite repeated promises that the funds would be delivered to Iran, nothing was received. Each time I followed up, they gave excuses and refused to provide a proper answer. When I asked for a refund, they denied it. Even worse, the manager threatened me during this process -- and recorded. When the police became involved, Police advised me that others have had similar complaints and Police recommended to avoid further dealings with them.