Glad that we used Nick Lowes as our mortgage broker, NOT the one that works behind the counter…read more Nick went out of his way to make sure that not only getting a great rate, but gave us flexibility that would actually save money over the long run. He's patient, answers our calls promptly and explains things thoroughly. While we would be closing in a few months, he assured us that we'd be interest rate protected too.

Had a super pleasant dealing with this Royal bank today! Not my regular bank as I live in a…read moredifferent city! Shelley who helped me get a bank draft was GREAT in helping me get what I needed..

Usually I'm loathe to the big banks, but this brand new one since June is super nice for a bank,…read moreeven flashy. Located across the Ice Level sports where I was getting my skates sharpened, and you'll notice the red glass all over, especially from a distance and when walking into the lobby. A good thing too considering how much sun comes from the south in Richmond, according to one of my realtor friends, but I digress as usual.... Very spacious, they sure didn't try to cramp as much as they can. High glass ceilings. Branch manager Felix very helpful, pointed out that due to their new location and getting new clients, they're offering better GIC & mortgage rates, even a LOC at prime, for a limited time..can't remember if that's secured or not. Lots of parking too, and it's not shared too. The Breast Cancer theme is going around, so bought the pink lunch box BPA free, with the fork/spork/knive which snaps on top of lid, a $10 donation is well worth it ;)

I have to go to a bank today and was visiting Steveston…read more Wanted to share the great service and professionalism of the staff there. Ruby was sincere and professional during the transactions. She took the time to explain the options and actually looked for solutions to my banking needs. A great branch with great service.

Majority of the staff are helpful, but there is one particular staff member here who is RUDE as can…read morebe. Her name is RUBY! Very condescending attitude and would put negative notes in your file so that other staff may know and not help you with minor stuff like temporary checks or deposit slips. She wants you to order and spend hundreds, even if u just need 1-2 pcs, while it takes her only 1min to give you a couple. Every is also by appointment. No more walk in for other stuff. Used to be open on weekends, now no more.

I always come to this TD Bank because it's close to my house. They have two green machine ATMs that…read moreare all updated and new, so no envelopes are required. Their customer service is also excellent. The majority of the bank tellers there are Asian from what I've observed but that's probably due to the Asian speaking community it's in. However, they all speak good English and they're able to help out in English, Mandarin and Cantonese. Not sure about other language. Today, I went in and got help from Winston for my direct deposit and other things, he was very helpful and extremely efficient. People that went to him came and left within minutes. He also called me afterwards to double check some information and he still very polite as well. All in all, very good customer service. Would I come back? Yep! Of course!

Just opened a new account here and the people here were very friendly and helpful despite it being…read morepretty busy. I dealt with Nick and Jasmine and will definitely recommend this branch to my friends. Jasmine answered all my questions confidently, glad I made the switch!

This is a cozy, friendly branch residing in an upcoming area, close to T&T for easily grocery…read moreshopping and Copa for some Canto-food fix. With natural lighting illuminating the space, and smiling staff that promptly greets you, it is radiant with positive energy. I love coming here for my banking needs, and although it is compact as Kenneth N mentioned, the line move efficiently and quickly even during lunch hour when I drop by to snatch my MBA bf for a quick bite. Friendly staff puts you at ease, and they are very knowledgeable to help you with simple needs like account opening to more complex items like applying for mortgages and invest in RRSP etc. Cheerio~

I would like to thank Nick Chen, who is a kind and patient person. Although we have never met in…read moreperson and I am not in Vancouver, he helped me renew my mortgage remotely. He worked diligently to assist me through the process, even though it was a bit complicated. I really appreciate his help and wish him all the best！

I finally decided to switch from one of the Big 5 Banks (BMO) to a local credit union. I spent…read morequite a bit of time researching all my options, and I chose Community Savings Credit Union. The reasons that I was unhappy with BMO are as follows. ATMs I've been banking at BMO for 10 years. At the time, the major banks all had ATMs at particular locations - RBC at Chevrons, CIBC at 7-elevens and BMO was at all the Safeways... We decided that the Safeway choice for non-branch ATMs would be the most convenient for us... A few years later, BMO shut down all the Safeway ATMs. The only way to access free cash is to go to a branch (teller or ATM). Around the same time, other institutions began charging "convenience fees" in addition to the regular Interac fee. What upsets me is that BMO was still making Billions $$$, it's not like they had to shut down their Safeway ATMs. Customer Service When we joined BMO the staff at our branch were very kind to us. I was given their business cards upon leaving and was told that I could email with any questions. I did have a question several months later, but the staff person was no longer at the branch. I have seen so many people come and go in my local branch that I have not been able to build a rapport with anyone. The only explanation that I can think of is that they must not treat their employees well (or pay them well). They're making Billions $$$ and they can't retain staff! Non-local staff A few times when I was talking to the "call centre" I was offered a new lending product (credit card, loc extension). When I agreed, I was then forwarded to another person at a different location, this person would take the application and then tell me that it'd be forwarded to the "lending dept" somewhere, and that I'd get call back? Once I then got a call back denying my "requested credit limit increase"... First of all, I didn't request it, it was offered. Secondly, I didn't really need it, I have a large credit limit and I don't carry a balance. I just don't like being offered something, then forwarded to two people and then denied something that I had never asked for in the first place. I've heard of this happening in other Big Banks as well... The employees are so focused on "up-selling"... When deciding on where to take my business, I chose Community Savings for the following reasons. They are unionized and they adhere to the "minimum living wage". Because of this, they are rated by the employees as one of the best places to work in Canada and they have long employee tenure (average 11 years). I expect to see the same people at my branch for years to come. I can use ANY credit union (not just my credit union) ATM, including for deposits. No more ATM fees on my monthly statements! There always seems to be a credit union that's nearby, so I don't expect to pay Interac fees or "convenience fees" anymore! I don't expect them to make service cuts to please shareholders. Since the members are shareholders, service cuts wouldn't please us... They are very innovative. They were the first institution in Canada to offer internet banking, they have mobile banking (via text), they have mobile internet (smartphone browser). I expect them to continue to offer services that benefit the members (like me) rather than offer new service reluctantly and only when it saves money (which is how I felt at the Big Bank). My wife, baby and I met with Community Savings Credit Union this week. They were very kind to us, they took turns holding our baby and helped us open our account. We're very happy with the service and we're glad that we made the switch.

Wow only the second review of the credit union. Truly a hidden gem I guess. I've been a member for…read more16 years firstly for the account of my union local but for my private banking for about 12 years or longer. I have been more than pleased as they do go the extra mile including allowing deposits being made at any exchange ATM not just credit unions but the banks that use exchange ATMs. I even was helped on Christmas day when there was an issue with my debit card no way would a bank do that. They have always provided excellent service if you "make the switch consider this credit union.

A historic branch, been here for decades it seems…read more Right beside the Chapters. Has its own parking, 2 ATM's, open til Saturdays 4pm. Average size, average decor.

this bank is always busy. The tellers are slow and not the…read moremost pleasant. don't go in during busy times or you will be waiting a while.

I've been shopping around for a mortgage and after running to a few banks, I've settled with RBC…read more It's always important to shop around! The service is great, haven't had a lot of lineups either. I ended up opening a "VIP" account, which is convenient because you get a couple of hundred cheques free and no banking fees for 6 months. The best thing I like about a lot of bank's layout is that the customer service agents is right at the front. She/he can help you clarify which lineup to wait in or if they can just help you there. This saves a lot of time!

I am surprised how busy this RBC is. There are people lining up close to the door entrance on a…read moreFriday. The parking lot is big here but finding a parking spot can be challenging depending on the time of day due to the restaurants in sight. Service here is good. I mean what can I say since almost all bank are pretty much the same.

Spacious branch, seating lounge in the back this time…read more Old style though, 3 wickets. Friendly manager greeting customers. Free coffee. Open Saturday's.

Only allows to let u withdraw $500 total in a day. Not $500 from teller + $500 from atm. Even if u…read morehave rent to pay and need more than $500 It's not allowed. Plus the atm machine at the no.3 road location is always turned off although it days tech difficulties. It's a lie. They turn it off at night. The line up is so close to the teller. Don't listen to the fool that says it's spacious. The one on Bridgeport turns their atm off too but leaves the door open. No.3 road has atm inside separated from the desk but is inaccessible during closed times. So fucked up. People pee at the outdoor atm at no.3 road branch.