Stopped by to exchange some USD for CAD. The line stretched a bit outside, but the wait wasn't…read morebad--about 20 minutes. They could probably use an extra staff member or two, though one teller was tied up with a customer arguing about using his wife's ID. My own exchange was quick and easy. I'd definitely use them again--wait times are about the same as the Burnaby branch, and their USDCAD rates are the best I've found anywhere.

This was the only place that actually gave you a great exchange. I went around to many places and…read morethey all were around $110-115 Canadian for $100USD. This place gave me $134.50 for $100 USD.

Easy transaction. Quick and simple…read more Good exchange rate. Next to supermarket so you can spend your Canadian money immediately.

Really easy and quick service. You walk in, they buzz you in the second door, you tell them how…read moremuch you want to exchange, they give you pretty good exchange rate, and then you leave happily and ready to spend your newfound Canadian in Chinatown! :D

I always come to this TD Bank because it's close to my house. They have two green machine ATMs that…read moreare all updated and new, so no envelopes are required. Their customer service is also excellent. The majority of the bank tellers there are Asian from what I've observed but that's probably due to the Asian speaking community it's in. However, they all speak good English and they're able to help out in English, Mandarin and Cantonese. Not sure about other language. Today, I went in and got help from Winston for my direct deposit and other things, he was very helpful and extremely efficient. People that went to him came and left within minutes. He also called me afterwards to double check some information and he still very polite as well. All in all, very good customer service. Would I come back? Yep! Of course!

Just opened a new account here and the people here were very friendly and helpful despite it being…read morepretty busy. I dealt with Nick and Jasmine and will definitely recommend this branch to my friends. Jasmine answered all my questions confidently, glad I made the switch!

I would like to thank Nick Chen, who is a kind and patient person. Although we have never met in…read moreperson and I am not in Vancouver, he helped me renew my mortgage remotely. He worked diligently to assist me through the process, even though it was a bit complicated. I really appreciate his help and wish him all the best！

The best BMO I have ever seen. The service is amazing. They care about the interest of the…read morecustomers. When I planned to order a cheque book, they notified me I could change the account plan to get free cheque and the bank draft. They know that the cost of getting the premium account for me is very low. They arrange the application process perfectly and save my time. Now I plan to move all my investment accounts to BMO.

A historic branch, been here for decades it seems…read more Right beside the Chapters. Has its own parking, 2 ATM's, open til Saturdays 4pm. Average size, average decor.

this bank is always busy. The tellers are slow and not the…read moremost pleasant. don't go in during busy times or you will be waiting a while.

Majority of the staff are helpful, but there is one particular staff member here who is RUDE as can…read morebe. Her name is RUBY! Very condescending attitude and would put negative notes in your file so that other staff may know and not help you with minor stuff like temporary checks or deposit slips. She wants you to order and spend hundreds, even if u just need 1-2 pcs, while it takes her only 1min to give you a couple. Every is also by appointment. No more walk in for other stuff. Used to be open on weekends, now no more.

Yeah I just want a human being I do better that way than this whole yakety yak from a computerized…read moreAI I am sorry but I believe the world is getting separated but computer's there is hardly any human contact.

They were super helpful in getting me and my wife a currency exchange. I'd recommend them everytime.read more

Great branch, it's fairly new (maybe a couple/few years old?). I have been going to this branch…read moreregularly for a while now, and every staff that I have dealt with has been friendly, courteous, professional, and polite. This particular branch is open a bit later than most other branches in Richmond, which is a bonus for me. The parking lot tends to get busy around meal times, so some may have difficulty finding a spot directly right outside the branch, but there's a parking garage that's a 2 minute walk away. I wouldn't hesitate to recommend this RBC branch to anyone!

Usually I'm loathe to the big banks, but this brand new one since June is super nice for a bank,…read moreeven flashy. Located across the Ice Level sports where I was getting my skates sharpened, and you'll notice the red glass all over, especially from a distance and when walking into the lobby. A good thing too considering how much sun comes from the south in Richmond, according to one of my realtor friends, but I digress as usual.... Very spacious, they sure didn't try to cramp as much as they can. High glass ceilings. Branch manager Felix very helpful, pointed out that due to their new location and getting new clients, they're offering better GIC & mortgage rates, even a LOC at prime, for a limited time..can't remember if that's secured or not. Lots of parking too, and it's not shared too. The Breast Cancer theme is going around, so bought the pink lunch box BPA free, with the fork/spork/knive which snaps on top of lid, a $10 donation is well worth it ;)

I am surprised how busy this RBC is. There are people lining up close to the door entrance on a…read moreFriday. The parking lot is big here but finding a parking spot can be challenging depending on the time of day due to the restaurants in sight. Service here is good. I mean what can I say since almost all bank are pretty much the same.

Nowadays, most of people would do online banking instead of line up in the bank. Payroll deposit,…read moretax due or refund, pay bills, stock trade and etc... I would do it online too. The reason why I still go to bank coz my banker call and remind me in Feb every year to make RRSP contribution. He is so great, knowledgeable and professional.