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    TD Canada Trust

    TD Canada Trust

    (5 reviews)

    West End

    So I always bank with TD. I think they are the best based on their hours, the number of ATMs…read moreavailable, the number of branches and convenient locations. That said I do think this is the best location downtown. Even though it is not the closest branch to me, it's the one I always do my banking at when I need to walk in. It is always clean and I feel safe handling large amounts of cash here. They are always helpful and things go smoother than other locations, and the line seems to move faster. The staff is super competent and helpful, and often offers me things I hadn't been aware of (credit increases etc) without me having to ask. Most importantly it smells clean and feels secure. Not to sound mean but at the Davie and Burrard street location they lack the security necessary for their location. Once at that location I had to stand in line behind a man who had his whole naked bum hanging out and nobody blinked. I've also seen people having mental breakdowns in that location that seem scary, and there's no one to do anything. I understand all kinds of people need to use the bank, but feeling safe and comfortable in the place where I'm handling my money is super important to me. I love this location and suggest everyone frequent it if their other option is Davie and Burrard. It's only a 15 minute walk from the other location.

    Before I came to Vancouver, I went into a Wells Fargo branch in Seattle (Wells Fargo has been my…read morefamily's bank for decades) to get some of my money changed into Canadian dollars. Even as a bank member, I got a grumpy attitude, slow service, and I had to fill out two different forms and show my ID just to withdraw $140 (CDN) from my own checking account. Contrast that my experience with at this particular TD branch: I walked in, and even though I was not even a member of the bank, nor even a citizen of their great socialist-Obamacare-having IslamoMarxist country, within less than a minute I was able to exchange $80 + change in US dollars for $80 (CDN). No paperwork, just a small receipt showing the exchange rate (the Canadian dollar is worth more than our own, my fellow Americans!) and some great interaction with the super-nice teller who asked me about my scarf and discussed my travel plans with me. Quick, painless, pleasant, and convenient (that's what she said). And when I went into the same branch several days later to exchange for another $40 (CDN), I got the same quick service and great attitude from a different teller. For shame, Wells Fargo! Thanks, TD!

    BMO Bank of Montreal - THIS IS THE ACTUAL BRANCH FOR 455 W GEORGIA ST

    BMO Bank of Montreal

    (12 reviews)

    Downtown

    Thank you Daniel Luu, for the amazing help during my lunch break last week (west Georgia location)…read moreto fully explain imvestment options and what the risks are with each choice. Approached this years ago elsewhere and I left that office feeling uneasy, clueless, and I ended up backing out and never contributing because nothing was really explained and it was more simply "trust me I know what I'm doing how much did you want to open the account for today" and none of the "here is what you can look forward to expecting by doing this, investing in yourself today with our help in 20-25 years this is what you can look forward to being able to do" Thank you so much for taking the time out of your day (nearly 2 hours) to help me understand and feel confident what I'm agreeing to will get me what I want, my own home, without taking out a huge mortgage. I don't recall what you said you wanted to become as your end goal, but you're going to be great at it. You're patient and good at explaining things Please note the current other yelp pics for this location is wrong. The pictures used are for BURRARD location. The ones at BENTAL TOWERS to be exact. I've included the actual branch picture of what this location looks like.

    Their online banking service sucks big time. It asks you to get a confirmation code by SMS or…read morevoice call. If you choose SMS nothing happens. If you choose voice call it takes forever to actually get the code and then instead of copy and paste from your SMS message, you have to manually enter the code. I tried hitting the resend SMS code button a few times and wound up being locked out of my account. I then phoned the branch and was only able to leave a voicemail message to which they promised to call back within the business day. Three consecutive days, I put in the voice mail and never go that call back. Finally I went into the branch and had to wait for the one working teller to finish dealing with another client before I got him to deregister my debit card which I then had to re-register. It seems like BMOs systems are design to waste as much time as possible. My branch is the Columbia Square branch in New Westminster but the online banking experience is probably the same regardless of which branch you use.

    TD Canada - banks - Updated May 2026

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