I had a very good experience at the Van Nuys Kia when I purchased Kia EV 6 vehicle. This being my first EV, I needed help and I was very fortunate to work with Arno Babajanian as the salesman. I connected with him over the phone and then met him at the dealership.He was knowledgeable and genuinely helpful throughout the whole process. He took time to answer all my questions and provided clear information about the vehicle and made me feel comfortable about my decisions. The lady in the finance department too was very good. The general manager Arnold Gonsalves also met me and made sure that everything was done correctly. I highly recommend Van Nuys Kia for anyone wanting to purchase a Kia vehicle. read more

My is Jose Rodriguez and I purchased a 2023 Kia noir ex a month ago and I'm here to say that unfortunately my experience with has been very disappointing. I came here to review and came across many ppl with the same bad experience as me. I was treated without any professionalism after a long wait and finally got some top help they promised me many things that I'm still waiting on. One of my main problem is my plates that I was not only promised but charged for and yet haven't received!!! I've called them many times talk to different ppl including the sales rep and customer service and after many transfer around still no one has help neither call me back. I wouldn't recommend anyone to purchase anything here. If any one can help me with this problem I would really appreciate it. read more

Yes Amazing!!!! Gabriel was attentive and was able to get us the payment we wanted and was able to add extra protection. My husband and I walked out happy and satisfied. Thx again Gabriel. We'll be back for our next car! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Be Cautious When Dealing with Kia of Van Nuys I had a very disappointing experience at Kia of Van Nuys. Be prepared to ask repeatedly for updates on your vehicle--they won't keep you in the loop. If your car needs to stay at the dealership, you're on your own for transportation. No loaner vehicles are provided, and don't expect even basic hospitality like water or snacks, especially if you're buying a used car. In contrast, I've purchased from Century West BMW and Keyes Lexus before. Whether you're buying new or used, they treat all customers with respect and care. Loaner cars are offered, refreshments are available, and the overall service is far superior. Save yourself the time and frustration. My experience at Kia of Van Nuys was marked by poor customer service from both employees and management. I wouldn't recommend them. read more

Van Nuys Kia - Another issue - Car Dealers Near Me - Van Nuys, California

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The level of customer service here is unmatched! Gabriel took the time and was a wealth of information he had the answer to every question and made us feel heard without feeling like he was chasing the sale. Everyone at this dealership took the time to help us and get us to where we need to be! we are so thankful to the team and for Arnold's help at the end! I can't recommend this dealership enough! read more

If I could give zero stars, I absolutely would. The following is an email I sent the general manager, Arnold, of the Van Nuys Kia Dealership. I sent this email over a week ago and received no reply. This is after not receiving a promised response from Kia Corporate for over two months. Beware of leasing vehicles from Kia: I'm reaching out regarding the 2024 Kia EV-6 that was leased to me from your location last summer. Two months ago, on Friday, July 11th, I went to remove the charger from the charge port at my home and noticed it wasn't coming out. We had to use the emergency release pull located in the trunk in order to pull it out. At that point, we noticed that one of the charger prongs had melted to the charge port, which meant that the car could no longer be plugged in. Upon opening my Kia app, I realized that there is an active recall for the ICCU unit. I then took the vehicle into my local Kia dealership in West Covina, and they advised me to return on Monday to drop off the vehicle for inspection. We did just that and on Tuesday we were absolutely shocked to find out that the cost to repair the vehicle was not going to be covered by Kia. We did not accept this and decided to fight the decision with corporate. The West Covina dealership informed us that we can leave the car there while we disputed this with Kia Corporate. Upon further investigation, we found articles, chat forums etc, that verified this very issue as a common problem with Kia EV-6 models. This would make sense as the vehicle was being recalled for the ICCU unit. In fact, someone from your dealership called me a few days into this issue to let me know there is a recall on my vehicle, to which I explained everything that was going on. She also confirmed that was a recurring issue with that model. When my fiance finally got someone from corporate to call us back, a woman named Amanda assured him that they would reimburse us for the rental car and she would work on getting the approvals for the repairs. She certainly gave us the impression that she would get everything handled. That was on July 18th. From there, we experienced radio silence from corporate with the occasional check-in from the West Covina dealership to ask us whether we've heard anything. Apparently Kia Corporate wasn't responding to them either. We have had to pay out of pocket for our car rentals since then, as that is our only vehicle. Not only that, but I will be making my third payment on this lease while not being in possession of the vehicle. Yesterday we received a text from Josh at the West Covina dealership asking us to give him a call back. When we once again told them that we haven't received any response from Amanda, our case manager, or anyone from Kia Corporate, he stated that his manager would like us to pick up the vehicle. We let him know that we are currently in Philadelphia for a family function and would be back on the 26th of this month. Today he sent another text stating his management just informed him that Kia has declined the recommended repairs at this time. He also stated that despite us being out of state, we would need to arrange to have the vehicle picked up anyway. This has single handedly been the worst experience I have ever had with any car. I am floored by the way Kia treats its customers. We have been making payments on a leased vehicle that we haven't had possession of for over two entire months. We have also paid over two thousand dollars out of pocket for rental cars. The car is absolutely useless as it cannot be charged. I have refrained from making any online negative reviews as I believed that someone from Kia would do the right thing. However, I am losing hope. At this point, I am reaching out to you to see what can be done. I no longer want this problematic vehicle. I would like to have the vehicle dropped off at your location and have your dealership resolve the issue or absolve us of any responsibility. I cannot continue to pay for rental cars, and I will not, under any circumstances, pay thousands of dollars to repair a leased vehicle that is under recall for the very issue I brought it in for. Thank you for taking the time to read this. read more

I own two Kia vehicles. One is a 2017 Niro, the other is a 2018 Sorento. For the most part, I like them both, but the Niro in particular is a wonderful little hybrid. I have been to this Kia Service Center one time prior to have recall service performed on the Niro. It was clear that they were very busy, and I was initially a little disappointed that the service took two days. When we got back to pick the car up, they tried to upsell me on a bunch of nonsense service, some of which I already had performed. This was a bit alarming, but I realized its a business and didn't think too much about it. Yeah, it was annoying, but whatever. No, I didn't buy the cars here. I should make that clear. I was simply looking for a place close to my home in Sherman Oaks where I could have them reliably serviced. Fast forward to this morning. My Sorento wouldn't start. Yes, I had it jumped a month ago and replaced the battery at that time. However, I am basically stranded and can't use my car. I called the service center to ask the address to have it towed to. The person answering the phone sounded either hung over or still drunk when she grunted at me as she picked up. I didn't even know for sure it was a Kia dealership until I had to ask and clarify. It's the first time in my life I think I would have preferred an A.I. phone operator. Yeah, this totally sounds like a mean review, but I am 100% serious. No phone etiquette at all. Was I stressed out when I called? Sure, I was already late for work. Did this Kia Service Center help? No, they made it worse. The woman on the phone was able to blurt out enough English to inform me I'd have to wait till August for them to diagnose the issue. That is right. I have a car that won't start. It only has 38,000 miles on it. It needs electrical system diagnostics, and she told me it would be over one and a half months. I asked about emergency service and she told me there was no such thing. So guess what Van Nuys Kia? You will never see me again. Not for recall service, not for any repair service, not for anything. No sales. No nothing. I cannot believe that the person on the other end of the phone was an adult human being. What makes this the worst is that there is nothing they could ever say or do that would make me step foot on their lot again. I am a permanent loss as a customer and will likely dissuade everyone I know from coming here. I am thankful that an independent repair shop got me in and out in under two hours this morning. And those guys don't even have cars to sell. Save your time and money and look for Kia service elsewhere. It's surprisingly easy to find. Good luck. read more

We had a very pleasant and entertaining car purchasing experience with Manar. He was very informative, patient as we searched used cars in the pouring rain and eventually ended up purchasing a new vehicle at a fair negotiated price. Manar was, transparent, honest and helpful with every step and we felt confident that we were being taken care of. Excellent communication and customer service!! 10/10 recommend this dealership and especially Manar!! Thank you Van Nuys Kia!!! read more

I purchased a 2025 Sorento Hybrid from Manar. Manar was amazing. He's a no nonsense kind of guy with a vast knowledge of the vehicles he sells. He helped us make informed decisions about what vehicle would work best for our needs and we are not disappointed. Manar didn't try to pressure us into something we didn't want, he truly listened to us and sold us the perfect car. If you're looking to buy a Kia, go to Van Nuys Kia and ask for Manar. He's the best! read more

Misleading Vehicle Listing and Poor Experience at Van Nuys Kia I'm writing to express my disappointment with my recent experience at Van Nuys Kia. Before visiting the dealership, I called to confirm the condition of a vehicle I was interested in and was told it was in great condition. Based on that information, I drove 73 miles to see the vehicle -- only to find it in very poor condition. The front bumper was scratched, the paint was chipped, one headlight was burnt out, the fog lights didn't work, and all four rims were scratched and chipped. None of these issues were shown or mentioned in the online photos or during my phone conversation with the salesperson. The listing was completely misleading and wasted both my time and gas. I expected honesty and transparency from a dealership, but that was not the case here. If you plan to shop for a vehicle at Van Nuys Kia, be sure to request up-to-date, detailed photos of the entire car before visiting, so you're not surprised by hidden damage. read more

@7/29/25, i'm in a world of hurt because vandals broke into a bunch of cars in our apartment garage. most people only have to replace broken window, but i'm so special, they also trashed my ignition. now i got a million problems to solve, like, insurance or nah? kia parts or nah? well, somewhere in the course of dialing a million people to ask a million questions, i came across brian z. from the van nuys kia parts department and he brought some sunshine into the miserable day. he was responsive, calm, patient, soothing -- just what every crazed, traumatized, and vandalized human needs. thanks again brian z read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I rarely write reviews, but I had to take a moment to share my experience with MARTHA H.. What truly stood out was how Martha treated me not just as a customer, but as a human being by using empathy and compassion. I went in for a routine oil change, expecting a quick in-and-out visit. However, during the service, another service employee informed me about an important safety; unfortunately this resulted in them needing to keep my car. [Car is still being serviced hope to follow up with continued satisfaction]. This is where I was introduced to MARTHA H. It was late Friday afternoon and I was feeling overwhelmed and without a car, over 30 miles away from home, Martha greeted with genuine warmth and kindness. I was having a rough day and honestly just needed one thing to go right, after all I was only going in for an oil change. MARTHA listened patiently and without judgment, she went above and beyond to make sure I felt heard and supported. Offering to get me into a rental that same day, "even if I gas and wash the car". In a world where customer service often feels transactional or impersonal, this experience with MARTHA H was a breath of fresh air. It reminded me how impactful it can be when someone takes a moment to connect with you as a person. I left feeling valued, seen, and genuinely cared for. Thank you MARTHA H for setting such a high standard for what great service should look like. read more

Rafael was very attentive and accommodating and made sure I got what I wanted. I always come back to this particular Kia dealership for that reason. I felt like I could really trust Rafael. He was looking out my best interest and was not pushy. He laid out all my best options and then went above and beyond to make sure I got a deal I could be happy and comfortable with. 10 out of 10. I recommend all my friends and family to this Kia when getting a car. Also - I love my car. I got the KIA Sportage PHEV (plug-in hybrid) and it really is a game changer. I went 758 miles before my first full up. I also like the color options. They had a really cool green color but I ended up going with Shadow Grey which has a nice matte finish. It's punchy when driving... has kick and drives so smooth and QUIET! I am so happy with my purchase. read more

Van Nuys Kia - Kia Sportage PHEV - Car Dealers Near Me - Van Nuys, California

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Today I went with my boyfriend to switch from lease to buy his car, at Kia Van Nuys. The whole process was so fast and easy , Arno was there with him through the whole process. He was very helpful and attentive. I would definitely recommend him for your next car purchase or lease . read more

Van Nuys Kia - Arno - Car Dealers Near Me - Van Nuys, California

Emilio and Jhojan best service very friendly. Answered all our question. Walked out with a new car no issues very easy and amazing. Willl be coming back every time. read more

Buying a car from Kia of Van Nuys was a simple and enjoyable experience, thanks to our sales person. Samvel was very helpful and accommodating, a true professional. Thank you read more

Exceptional Service from Martha Hernandez at Kia of Van Nuys! I cannot say enough about the outstanding service I received from Martha Hernandez at Kia of Van Nuys! From the moment I walked in, she was incredibly professional, attentive, and genuinely cared about making my experience as smooth as possible. I was initially worried that my car would be in the shop for five days, but Martha kept me updated every step of the way and had my car ready in under 24 hours! She truly went above and beyond to ensure everything was taken care of efficiently and with the highest level of customer service. I typically take my car to Kia in Santa Clarita or Firestone, but after this experience, I will only be bringing my vehicle to Kia of Van Nuys--specifically because of Martha. Her dedication, communication, and professionalism made all the difference. If you're looking for top-tier service, I highly recommend asking for her! Thank you, Martha, for turning what could have been a stressful situation into such a seamless and positive experience. Kia of Van Nuys is lucky to have you! read more

Amazing experience with Jorge Guzman! He went above and beyond to provide an outstanding service. I purchased my news car and couldn't be happier. I came back to the dealership the next day with my front tire low on air pressure. Apparently, I had a nail in my tire. Jorge took care of it! I recommend this dealership! Almost forgot, they were serving free burgers and drinks! Delicious. read more

Emilio and Jhojan best sales man ever, best service, very friendly and helpful. Got a new car and helped me with all my questions and sale. Walked out with a brand new Kia amazing deal. read more

A young man named Sief is very courteous, patient and polite. Provides a great customer service, knows what he's talking about and knows how to sell without any tricks read more

What could improve? Maybe not being shady or scamming hard working people. DO NOT BUY a used car from Kia Van Nuys. I purchased my 2016 Kia Soul last year (2023). And I have had to pay to replace a clogged catalytic converter already ~ about $5k ( a third of the cost of the car) with the expenses of the first two times I had to take it to the mechanic for the same issue. I've reached out to the dealership with questions and I always get put on hold and immediately hung up on. This Kia is under 79,000miles. Not a trustworthy dealer. Update 7/8/24 : I was contacted by an Emir Kozoglu and emailed him. I've made several calls to the phone number provided by Emir and Arnold Gonsalves. One of my phone calls was answered and I was transferred to another line where I was hung up on. I tried calling back and my phone calls are ignored or go unanswered. I have an email promising towing to the dealership, a loaner vehicle, and a replacement for catalytic converter at no cost to me. But now my email and calls are going unanswered. I am still waiting to be contacted to rectify this issue. read more

Van Nuys Kia - Email confirmation of the actions to be taken to resolve this issue. - Car Dealers Near Me - Van Nuys, California

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They played the car dealer games leaving us waiting over and over again. The worst thing is we were looking for an all wheel drive vehicle and we're told the vehicle we were interested in was AWD. The add said the car was AWD also. To our dismay we discovered the car only has front wheel drive 2 days later. We are currently waiting in the dealership to make this right. read more

This place is just a real bummer. Had been going to Glendale since my last bad visit where they left the number on top of my car and scratched the paint, wanted to try this again because it's close. Had a good first oil change but was made aware of a recall and told to come back when software is ready and scheduled appointment for it. Came back and they told me after my car was in the shop for 5 hours that they didn't have the tools to service the recall. Why did they even schedule the second appt and take 5 hours to tell me? Then my car came back with a huge scratch on it and after I called about it he told me (Greg) to email the pictures and he'd get back to me in a day. Followed up 3 times since and no response, now my car has a giant scratch after being in the shop for 5 hours for no reason because they didn't have the tools to fix my recall and still no fix for my recall. Just a real bummer because it's a nice facility and so close to home. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Everything. Complete liars, the salesmen and managers that everyday people hate. They will act nice but beware. They will trick you. And online their prices are lies. It'll be minimum of 5000-$10000 more than what was listed online. No integrity whatsoever. Should've trusted my gut and stayed away. read more

After a disappointing experience at another dealership, where we were misled about the condition of a used 2023 Kia Niro EX and met with zero flexibility on price, we made our way to Van Nuys Kia. Shayan, our salesman, was outstanding. He found us the exact same car in better condition and at a much better price. The entire process was quick, honest, and straightforward. We were in and out in about 2 hours and drove off with our new car the same day. If you're in the market for a Kia, do yourself a favor and go straight to Van Nuys Kia and be sure to ask for Shayan. He made what could have been a stressful experience smooth and enjoyable. Couldn't be happier with our purchase! read more

The worst dealership I have ever dealt with in the past 20 ~ 30 years of leasing and buying cars . I don't recommend them to anyone. From their Sales , to service and to finance department. they try to rip you off in every possible way ! read more

Rain or shines Farrid from sales went above and beyond to help me get my 2nd Kia from Van Nuys. Highly recommend this guy if you are going to them. read more

Van Nuys Kia - Sportage plug in hybrid and Farrid from sales - Car Dealers Near Me - Van Nuys, California

Moein is the absolute best! From start to finish he was professional, knowledgeable and helpful. He answered all my questions and never pressure me into a decision. Please ask for him when going to this dealership. read more

I had a great experience at Kia of Van Nuys! Arno Babajanian was incredibly helpful and professional. He took care of my Kia recalls quickly and made sure everything was handled smoothly. Whatever Kia services you need, Arno will help you out--super friendly and efficient service. Thank you, Arno! read more

this review is specifically about the service department. Dropped my car off for an assessment. For the next 48 hours I had to call 4 times to get any update. Kept being told someone would call me and they never did. Massive waste of time. I went and got my car and told them they lost any business with me and those I know. Really sad that a good dealership has such a horrid service department. read more

If you're looking for a car and want someone who is not just knowledgeable, but also genuinely cares about getting you the BEST deal and the right vehicle, go see Moein at Kia Van Nuys. Seriously-don't waste your time anywhere else!!! From the moment I stepped into the dealership, Moein treated me like more than just another customer. He was patient, attentive, and incredibly well-informed. He listened carefully to what I was looking for, answered every question with honesty and detail, and made the entire process smooth and stress-free. Moein went above and beyond to find me the best deal possible on the car I wanted. I would have NEVER believed a deal on a brand new car like that was possible but Moein made it happen! The sales manager, Ali was also incredible and very helpful and understanding! If you want someone you can trust, someone who listens and delivers, Moein is the person to go to. I'm absolutely thrilled with my new car, and I know exactly who I'm sending friends and family to from now on! read more

This dealerships service department is a nightmare to deal with. Took my 2024 Sorento in for a recall appointment and oil change on April 10, 2025. Less than a week later my A/C stops working. Brought it back in on the 24th, they had the car for several days, did not provide a loaner, then proceeded to tell me the repair won't be covered under manufacturer warranty due to "outside influence " causing damage. I contacted Kia customer service, explained the situation. They said they would collect information from the service department and file a "goodwill coverage claim". Weeks went by and the corporate office still didn't have the information they needed. Meanwhile I'm playing middle man on the phone everyday asking the service advisor what the hold up is and basically begging them to do their job. By the end of May Kia customer service finally got the information they needed (literally just a part number and estimate for the price of the part and labor) and within a few days denied my goodwill coverage claim. So now I'm responsible for the A/C repair on a leased car that's still under warranty. If you must take your car to this particular location for service, stay away from service advisor Modesto. I was calm, courteous and understanding throughout this whole situation as unpleasant as it was. He gave me the run around every single time I got him on the phone. He is truly incapable of performing his job if it takes him several weeks to respond to an email. I ended up finding out why he caused such a significant delay and received no apology. He admitted to me over the phone that the email he was supposed to send to Kia corporate only went out to the van nuys service manager....he forgot to include the sender in his reply. How does that even happen? Getting ahold of anyone in this service department is difficult. Wait times are ridiculously long even if you have an appointment. They all act nice until shit hits the fan, then they avoid you like the plague. For my future service needs on this vehicle I will be going elsewhere until this lease expires. I will never return to this dealership and I will encourage others to stay away as well. read more

Had an amazing experience. We drove 2 hours to come check out a Kia Stinger and Farooq immediately approached us with great enthusiasm. Farooq worked with us and got us the pricing we wanted for the car. We walked out happy customers and want to thank Farooq for making this the best experience! Appreciate you brotha! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

When I got the lowest quote online, I visited Van Nuys Kia and kept negotiating with a salesman named Omar Hammad. He really went out of his way to help me. I visited several dealerships in Southern California, but no salesperson was as hardworking and nice as Omar. Honestly, my husband and I were a bit of a handful, but they tried their best to accommodate our requests. Unfortunately, due to my own mistake, I didn't end up purchasing the car. But if anyone ever wants to buy a Kia, I will definitely recommend this place. Van Nuys Kia has a history of winning the President's Club award, and it seems like a trustworthy place in terms of service and many other aspects. read more

Farid was great to work with. I was lucky that van nuys had the Kia EV6 that I wanted, and not only did they drop off right at my house, but Farid's follow through was excellent. There was a security add-on that I was able to get off the bill, which I appreciated. I got a great lease deal and will definitely come back - I know there's a big team behind Farid but he was the face of the group! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Levin was wonderful at getting me out in and out quickly and being honest and fair with a repair. I've had a few issues with this EV6; when I got it something happened with the electrical and the dealership had it for a month. The phone customer service isn't great and the response time on the phone can be miserable. Constant transfers and no one answering. But when I come in I have been well taken care of. Most important thing is that I love the car. If you go - see Levin. He's the best. read more

Van Nuys Kia was amazing! I was helped by Sief and he was fantastic. He was extremely patient, personable, and wonderful to work with. The whole team at Van Nuys Kia is extremely friendly and is excited to work with you to get your car. They take their time explaining every detail and I truly felt cared for throughout the entire process. Definitely go there if you're in the market for a new car! read more

I had a very bad experience with this dealership. They ran my credit and got me approved through the bank, but less than 24 hours later they refused to honor the deal. When I went to see the car, I noticed the seats were damaged, and instead of fixing the issue, they actually increased the deal price by another $40 the next day. After that, they completely backed out of the agreement. My broker even called to confirm, and the dealership admitted they weren't going to move forward -- even though they had already placed a hard inquiry on my credit. When I went back in person to get answers, the staff acted very strange and unprofessional. Now I'm left with an unnecessary hit on my credit, and I will be reporting this. This dealership does not give you time to think, tries to push damaged cars, raises prices after making deals, and treats customers unfairly. I do not recommend them at all. Even my cousin had a negative experience here and will also be leaving their review. read more

My girlfriend bought a car here and JJ was the nicest guys we dealt with at any dealership. He tried really hard to make her happy and was willing to work with her. We were coming from a bad experience at another dealership and this was a refreshing change of pace. We got a fair price and they made us feel comfortable. That's important. I would definitely recommend this dealership. Thank you all. read more

Van Nuys Kia - Kia Niro! - Car Dealers Near Me - Van Nuys, California

I took my 2019 Kia Niro that I bought at Van Nuys Kia in for a recall repair. I asked the service rep if they could put 2 screws at the bottom of Kia license plate holder as it flapping, he said he'd have to charge me for the screws- at first I thought he was joking but he wasn't. I got a text while I was waiting from the dealership asking if I would like trade my car for a new one and I called and told her what happened and she laughed and said that should be done no charge. I told her that I live in Burbank which is right between Glendale Kia and Van Nuys Kia and which one would she pick if the service dept. treated her like that? Congrats to the service rep Andrew at Van Nuys who saved .20 cents on 2 screws and lost a car sale and customer to Glendale Kia! read more