I made an appointment for a New York State Inspection. There was no one in the lobby at the time…read more After about 10 minutes , an employee came out and let me know that my inspection would take "a while". When asked how long that meant, he again repeated a while and suggested I just dropped the car off. I explained that I had an appointment so this way I could make sure I get to work on time. The counter worker explained that I didn't know what they were dealing with and suggested rescheduling. I asked if it would happen again where my appointment time could not be met and he stated he did not know. Although the gentleman was not rude, he was not helpful either.

Wish I read reviews before my 20 yr old daughter brought her car in for basic inspection as it…read moreseems like many others do not trust this shop. The only thing that failed the inspection were the wipers and they proceeded to tell her that she had to get the wipers and have them put it on and get charged $140. They did not offer any suggestions - such as 50 feet away (literally next door) is a Napa AutoParts. I called them up and they said the two wipers would of been $70 in total (half price) and they would put them on themselves for free. Most important thing in business is TRUST if you want to grow and have repeat raving fans especially in the auto mechanic industry. I do not think this is a broad Monro Auto issue as I have had great experience working with the manager and mechanics at the Monro Auto on Erie Blvd in Dewitt. They find the best solutions to address the problem while managing costs. If you want to Trust a mechanic DO NOT BRING you car to Monro in East Syracuse by the Walmart. You will wind up writing a scathing review like the rest of us. BTW - this is the first review I have ever written online - that is how pissed i am for them taking advantage of my daughter. Could of been for $20 or $2k. It's about principal - Trust.

They always are willing to work with you and it is a great value it is around 80$ full price but if…read moreyou have been there once before they will send you emails/texts or something in the mail will a barcode you bring in to the oil change and tell them to honor it or to scan the barcode and they are more than willing to take money off your oil changes

The staff is great. They got me in and out no problems. Managers Emily and Scott are both rude and…read morelazy. Just sitting off to the side yelling direction at staff. Telling them not to close doors when it's cold. Do better by your staff!

I pulled in after being turned down for an appointment at other places and Raymond and his…read moremechanics were more than happy to help me. Raymond is awesome and answered all my questions about my car and gave me a discount on services I needed. I will definitely be back!

tried two times to get an inspection. understandably they were busy both time- one was mid…read moreafternoon and one was early am. The early am was what tore it for me. They were obviously understaffed and backed up at 8:10 am and to top it off a guy just was a rude jerk about reminding me they were first come first serve when I responded to his "what are you looking for" question. I don't need my butt kissed but I also won't bring my business to anyone who can't be at least polite when I was nothing but that both times.

Called Saturday morning to see if they could get me in for an oil change. They were able to get me…read morein at 11 and told them I would have to wait for it. It took about an hour to complete the job and the manager was very apologetic. Being last minute notice, I was expecting that. Extremely professional and transparent during the process.

This Midas is top quality with both their work and personal, I went in with a rattling problem, and…read morethey quickly fixed it at a great rate. This place is a must go especially with their support for service members.

This location is amazing and convenient. The gentleman was very professional and courteous and gave…read moreus a very honest assessment. Made sure we had all our tires balanced with the right amount of air. The service absolutely outstanding. Our expectations were well exceeded. Thanks!

Got one of my tires patched. Took 15 minutes and they didn't charge me. The staff were nice and…read moremoved fast.

I bought my car from carvana and they placed the wrong inspection sticker on my car which led to…read moreissues with my registration. i called 9 different car shops asking to get my car inspected and all of them said not until next week. until i called midas. i dropped my car off and only waited about 1 hour for them to be done. it was $21 and i wasn't all too mad about that. the one recommendation i have is for a more accessible mobile check in. but overall easy, and had a nice lounge.

The experience with Midas was reasonably good, though there is room for improvement in some areas…read more The staff were polite and cooperative, and I received the necessary service. While the quality of work was satisfactory, the waiting time was a bit long. The experience could have been better with faster and clearer communication. Overall, the service was acceptable, but certain aspects need improvement for the future. I would consider using the service again if needed.

the worst customer service. I purchased 4 tires for my…read morevehicle and at time of purchase they said we will receive the tires in about three business days and we will call you as soon as we receive them to schedule appointment for installation, which can be scheduled for the day after we call you. they asked me to make the payment and I did. today is the ninth day since I made the payment and nobody from Walmart auto care called me yet and I have tried several times to call them . some times they don't even answer the phone and some times they pick up the phone and quickly say " auto care , hold on " and then they never come back to the phone and make you wait for as long as you get tired and hang up. this is my last time making purchase from these useless people who never fulfill their responsibilities. i will pay double price for auto care in other places if I have to but I will never ever buy anything from this place again even if they offer half price.

Don't go here even if the service is cheap, you're taking a huge risk…read more I never leave these types of reviews but hopefully this saves someone else from a similar situation. I had an issue during a tire change where they somehow punctured my oil pan. I had to get it towed to a shop that could actually fix this and it cost around 400 dollars. While I was waiting for the tow truck, I spoke with one of the supervisors in the auto area and he informed me they are insured by a company called "CMI" and basically told me "good luck" getting any results with them. He wasn't joking. I emailed this company for months and never received a reply (10+ emails). Every day, I would call and it would ring to the voicemail. Shortly after, I received something by mail telling me if I didn't claim the issue within the month they would be dropping the claim. The one time I was actually able to speak to an operator, I explained the situation and they hung up on me (I'm very friendly and would never act like a jerk to anyone on the phone). I would highly recommend supporting local business and not Wal-Mart who is clearly just trying to cut costs as demonstrated with this horrible insurance company they use.

I know that some people have had less than ideal experiences but mine have been excellent. This…read moretime, brought the car in for tire swap - snows off and regular tires on. Done in 40 minutes. That would be what anyone would want.

I called to ask for an estimate on an alternator repair and the manager said he doesn't do…read moreestimates over the phone if I wanted to come in for them to look at it. I said okay and tried to ask another question and he just hung up on me.

The value was what it was i love it I bought a 2026 fat Boy the two tone Back and green it's Hot I…read moretold the sales guy Avery what I wanted and he went above and Beyond and got the bike I wanted without trying to push anything else on me he got me the Bike just on me giving him my word who does that anymore thanks Avery and performance HD for a very awesome experience

Excellent service from Tim and his crew on a busy Saturday. Tim went above and beyond to locate a…read morespecialized tire from a local dealer as we're visiting from out of state. He made me feel assured that all will be done by end of service day, and he came through as promised. Very grateful for the professionalism, folks! Thank you very much.