Very puzzled as to the low star rating. I've been here twice now in the past year and both times I received outstanding service. They are quick, kind and knowledgeable. The thing I like best ? No heavy upselling pressure. I highly recommend ! read more

Kyle and Jack were fantastic! Quick turnaround and pleasant to work with. You don't even leave your car! Prices were reasonable, especially with the discount coupon. Full synthetic too. Won't go anywhere else from now on. Thanks for the great service read more

Service was fast and good. But they have to train there employee to wipe oil oil discharged when taking oil filter out . Big puddle of oil left on my new driveway Will never go back!!! read more

Valvoline Instant Oil Change - Oil - Oil Change Stations Near Me - Argyle, Texas

They were very professional, friendly, and timely. Waited about 5-10 minutes, and the service took just as long. Was very impressed with how fast and easy the oil change process was. I don't understand the bad reviews, they didn't push me into spending more money than I needed to (besides the usually would you like for us to look at ___) and they left it immediately at no, which I'm very thankful for! They even recommended one that would save me money, instead of the most expensive option. read more

Asked for an oil change and transmission fluid change. I just bought the car and this was the first transmission fluid change needed. They stripped my screw and blamed whoever did it "last time". I would not trust your car here, will not be back. Btw I was in the car, heard them using a drill, then someone underneath asked for an another drill, then I was told it was stripped. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Argyle, Texas

DO NOT GET YOUR OIL CHANGED HERE! I just had mine done and they charged me $112 for a full synthetic. I was shocked. Any other service location would have been less than $50. Extremely disappointed and will never be returning or recommending any Valvoline locations for any services. read more

Always have these guys change my oil. Been a customer for years and always good service

We've been loyal customers for years and even felt comfortable sending our teenage son on his own. This time his oil change ended up costing nearly $400. Unfortunately, we won't be returning. Ever. read more

Sloppy, disorganized, distracted, careless. Filthy bathroom. Did not feel like my vehicle was in a professionals hands. Will not be back. read more

This location can't seem to keep track of customers arrival sequence, even when there are only 3 cars waiting..... it's worth the drive to Denton to avoid this location. read more

I called the number to check to see if they are doing state inspections and they told me that they were doing it until 3 and when I should up they said they are not doing state inspections that the number I called was the corporate number. I even ask if this was the location the person failed to tell me that I cannot contact the store and that was a corporate number. Wasted my time and will not come back. They apparently never have enough staff... read more

I have gone there multiple times throughout the years and the service & quality have dropped significantly to the point where I am done trying. State inspections - They say they perform them, well they don't. Their machine is always broken or they are understaffed and cannot get to it. Tried multiple times and it was always try again tomorrow and tomorrow never came. I ended up going else where. Oil Changes - If they have your oil filter and that's a big IF! Please make sure they change it. They changed my oil and didn't replace my oil filter. Why didn't they change my oil filter you ask...? Because they over tightened it the previous time they changed jt and couldn't get it off. I was sitting in my truck and it started rocking the guy below my truck goes "who changed this thing last time" as my truck continued to rock. The attendant upstairs to shouted back down with "us" and got a return back with an "oh" from the guy down below. I had to go back the next day to get the filter replaced. Overall the past 6 years 4 were good and the past 2 have been bad. Now they hardly proved the services you request and when they do it's not done the correct way. read more

We have 3 cars. Every time I come here to just do an inspection they tell me they are understaffed or machine is broken. Which is a bunch of BS. They just don't want to do it. When I come get an oil change and inspection the machine always works. That's the thing the machine never works when you just need an inspection. I've been coming here for 6 years. Same excuse every time. I've been told that many times. Just do your job. read more

Fast and efficient for inspections.

They were really busy when I arrived at 8:30 but was greeted quickly and work was done by 9:15. I had a coupon and got out for $25-30 less than the dealership. Very pleased with everything... read more

I normally don't leave reviews... My husband and I come here regularly for oil changes, and usually service is fast and friendly. However, we both (on separate days) took our vehicles in for emissions testing and had unpleasant experiences with the same person. It's loud in there, but the tech was mumbling and annoyed when I couldn't understand his instructions or questions the first time. He acted very unprofessionally when he couldn't get the computer to process it the first times he tested (tried about 5 times) and pointed out the line-up of cars that were waiting on me, making it feel like my fault and saying it was my vehicle. Couldn't get a refund either. I pulled out, he serviced another car, then he called me back in and it worked first time. He had blamed my vehicle initially and said I needed to take it in somewhere to fix the part that wasn't allowing his system to read, but never offered an apology or explanation when it worked the second time around, just said we were done and I could leave. I was there for over an hour. I had to ask if everything was alright on my end and he only said "yeah" and hustled me out of there. If it was the computer or user-error, the polite thing would have been to explain that and apologize versus place blame on the customer's vehicle. I mentioned my experience to my husband when I got home, and turns out when we checked our reports we had the same person (Joel Rosario). He had been rude and moody to him as well. The guy seemed to have a big ego and really not wanting to be there. The whole experience made me feel uncomfortable and unnecessarily anxious. read more

This individual Valvoline station is probably fine when everything goes according to plan, but it can turn into a nightmare when it doesn't. My wife and I had a pretty bad experience with Valvoline when we brought our car in for an oil change and inspection on 11/3/23. They damaged our car and it had to go to a repair shop for about five days. They gave us the oil change for free, paid for the repairs, and told us they would reimburse a rental car while ours was in the shop. That was all reasonable and I wouldn't be here leaving a critical review if the story ended there. Unfortunately, it took five frustrating weeks and 10+ interactions with Valvoline to finally get reimbursement for the rental car. It's a long story, but here are some highlights of the more frustrating parts: * We were required to coordinate communications between Valvoline's own teams. They did not have someone driving resolution, so it fell on us to facilitate several steps of the process including getting the station to send a physical copy of our rental receipt to corporate and to seek station manager approval before Valvoline could issue a check to us. * Valvoline's primary source of internal communication was e-mail which dragged this on for weeks, whereas a phone call could have resolved it in minutes. For each step of obtaining the reimbursement, we had to contact general Valvoline Support who would then e-mail a manager on our behalf. There were at least three occasions where the manager never responded, meaning that no progress had been made when we followed up days/weeks later. And the only additional action the Support team offered was to send another email and hope to receive a response this time. * Despite asking several times for someone to contact us to discuss the situation, Valvoline reached out to us only once. And that was just to let us know that the manager who makes reimbursement decisions was on PTO until the following week. * Valvoline has car rental policies that they did not share with us when they damaged our car, which would have saved us weeks of frustration. It took three weeks of battling, but we finally received manager approval for rental car reimbursement. However, it was only for the base price of the rental ($650) and they explicitly denied reimbursement of the rental insurance ($150) portion of the bill. We were told something like "rent a car and Valvoline will reimburse it", but no one said anything about opting out of rental insurance or what type of car to get. So, it was additionally frustrating that, once again, no one from Valvoline called us to discuss the situation and instead made the decision to approve only a portion of the reimbursement. * It took another week and a half of Support sessions before finally getting the rental insurance reimbursed as well. The message was that they'd do it for us "this time", as though we should be thanking them for their generosity. It felt insulting. Overall, the most shocking part was Valvoline's lack of interest in resolving the situation. It felt like they wanted to sweep us under the rug rather than own the situation and admit their missteps. It's understandable that things go wrong when servicing cars, but it's important to ensure the customer is taken care of in those cases and Valvoline utterly failed. read more

I went in for a state inspection. They told me it would be a 30 minute wait so I waited. Then I watched two cars that arrived after me get called up first. If you get asked to wait, make sure you wait right in front of one of the bays. Otherwise they will forget about you. read more

The folks here are very helpful, knowledgeable and friendly and most of all HONEST! I highly recommend VALVOLINE For oil change - I LOVE THE GREAT TEAM AND ALSO THE TEAMWORK! The owner should be very proud to have such dedicated employees especially today, good help is hard to find! Great place , dont even have to get out of your car! read more

We took in our truck to get a oil change today. They spilled oil all over the engine, skid plate. There are oily hand prints on front of truck, on the brand new air filter. Removed and replaced new new air filter we had just replaced without asking if it needed to be replaced. When we called they said they would wipe down the outside of the truck but not the engine and would give us a discount on the next oil change. Had to go down to self car wash to get oil off engine and truck. All that cost $80.00 with $10 coupon plus cost of car wash. If they can't do an oil change without spilling oil all over the engine etc. don't think I'll be bringing it back to Valvoline. They didn't seem very concerned about it when we called. Update: I'm happy to report that after posting this review here and reaching out on their corporate website the company was very responsive and made it right. Hope our next visit is a good one. read more

Update: Valvoline called a tow truck as my car was not drivable with the splash shield hanging off and partially wedged under my car, and towed it from my house to a Volkswagen dealer and paid for the splash shield to be replaced. Valvoline made all the arrangements for the tow truck and at the VW dealership and they paid the bills directly. I am pleased by their handling of the issue afterwards. The manager of the Valvoline store personally handled everything and even went to the VW dealer. read more

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I went in for a basic oil change (which I told them that was all I wanted and was told it would be a 10-15 min wait). After waiting a FULL hour with 2 small children in the car, and groceries in the back, they finally took me in. Again was told it would be 10-15 mins. After 30 mins of waiting in the waiting room and then coming to tell me everything I needed to fix on my car (which some of the things we had just replaced) and me who kept telling them no to extra purchases they were trying to push. (Probably because I'm a women) I finally watched them through the window the remaining time. One tech was in my passenger seat for an extended amount of time and I finally asked what he was doing. They said they were having trouble with the filter they took out. (Also the toilet inside didn't flush and they were out of toilet paper, and the floors were COVERED in oil which my daughter fell on and was covered in oil all over her legs.) finally they take me back to my car and refused to accept my coupon I had and charged me for extra oil (which now I'm not sure I even needed). Anyways, I get back in my car and the floor mats had oily footprints on them and so did my car handles. I'm ticked at this point. We live an hour away. 45 mins into my ride home one of the techs calls me saying he left his phone in my car and wanted me to bring it back. I said no, and he wanted my address which I refused to give him. I searched my car and found the phone in the passenger seat where he left it. My husband called the manager and he had no idea what was going on. Very frustrated and upset with this whole situation, which in all honesty could be a dangerous situation too. The whole phone thing is weird to me how they were handling it. Highly recommend NOT going here!!! Update: we have been in contact with both the location and corporate. The mom of the employee that left his phone in my car is threatening to press charges on us for not returning the phone. The manager is on his way to pick it up, and apparently they are recording our conversation too... read more

The actual workers are the best but they need to fire Cedric, the assistant manager ASAP! They evidentially had a new cashier who was asking her boss question and he literally went off on her in front of a lobby full of customers. He told her to shut up and that her opinion didn't matter. He was loud and degrading and so out of line. The cashier started crying and couldn't work when all the customers were sticking up for her. He poked his head back in and told her to go home. He was so out of line that I was looking around for John Quinones!!! If he doesn't get fired I will never come back. Shame on him for treating another human like trash. read more

In and out in 15 minutes. Don't forget to use a coupon! I didn't have to get out of my car either.

Wanted to stop paying the Honda dealership outrageous prices. This Valvoline shop was quick, courteous and they ensured we got a great discount on an oil change and state inspection. Will see you guys in 5000 miles! read more

Valvoline Instant Oil Change - Hard at work! - Oil Change Stations Near Me - Argyle, Texas

If there was an option to leave no stars then I would. This place destroyed my car. I have been bringing my car here for years. There was something different about this day. I am sure it's the fact that it's cold outside that they didn't want to be there. The attendant barely spoke to me. They changed the oil and that was it. I pulled onto 377 and my car started to die. My check engine light came on and my brake lights. I was barely able to make it home. My husband called the location and was transferred to customer service where he was told a manager would call him back the following morning. They called at noon and left no message. He was at work and unable to answer. NOW I HAVE NO CAR. The lights are still on and barely able to run! no one will call us back. Before taking my car there I had zero issues and no lights were on but after I was barely able to make it a couple of miles to my house. oil is leaking out of the car. DO NOT BRING YOUR CAR HERE! read more

Oil change, that's what it says. That's what these guys do. Been coming here since it opened through multiple owners. Haven't had any problems. Some reviews (ers) just are not connected with reality and need to be honest. Update: yes fast and courteous service. These guys are friendly and do a very good job. I like the Valvoline shirts too! Very sharp looking. I'll be back. Young people work too. You old farts need to set a better example and lay off the hate on the reviews. Karma comes fast and least when you expect it, better be nice! read more

Looking at other reviews it's obvious this place has gone downhill. $120 (with a coupon) for a full service synthetic oil change. Would've cost me only $90 at the dealer but I guess you pay for convenience. However, at least at the dealer they are honest about mileage. A synthetic oil change and the sticker they gave me says I need a new one in 2,000 miles or 3 months. I got my first oil change for my new car at the dealer and they told me 8,000 or 9 months. That's a huge discrepancy for the same type of oil used. I tried calling after I left to get an explanation and the phone just beeps and there's not even a ring tone. I've gone here a few times but will not be back again. I'd rather be inconvenienced than told I need to spend another $120 in just 8 weeks or less. read more

Friendly and efficient staff. Just had an oil change. The wait was minimal. Job well done.

This place can only still be open because there's nothing else close by. Mostly kids running and working it. Terrible customer service and no real mechanic that I could see. The kid that came inside to talk to me (like every shop does, after they look at your vehicle for a couple minutes) could only have felt comfortable speaking to me if he assumed I knew nothing about my truck. I could 100% tell that he had no idea what he was doing. Sold me one light bulb for $25 and said I needed to buy another one but they didn't have a second one so he recommended I just buy my own because I could get one at O'Reilly's for $5 or $10. Lol dude, you just sold me one for $25?! It's hard these days to find any business that cares about customer service so I get that, but they should at least be knowledgeable about an extremely common part on an even more common truck. He seriously asked me which light was out while we were standing in front of my truck where the light was out.... not even kidding. Same kid tried to talk another customer out of getting an oil change because the wait was going to be so long and made him retrieve his insurance paperwork from the vehicle before he would take it in. Crazy. It would be worth it to look on yelp for somewhere that has knowledgeable staff. Kwik Kar Lantana is better as far as having actual grown ups that have some product knowledge and auto experience. I just tried this place to see if it had gotten any better since the last time I tried here a year ago or so... but it's far worse. read more

Austin & Juan were awesome! We will definitely be bringing our cars back here! They were extremely help and professional. They got us in and out quickly no issues! Highly recommend going here! read more

This place is great! I got an oil change, new battery, and state inspection without even getting out of my car. I did feel like they were trying to sell me a lot of things I didn't need, but just business I guess. Great service otherwise! read more

Took my cammed Camaro here for oil change and safety inspection, the safety inspection was super fast, oil change was good and secure, the team here at this valvoline did an excellent job, and made me feel confident in the work they did, and made my service their chill. read more

I callled ahead about state inspection and was told that they could get me right in. Arrived 30 minutes later to 4 or 5 cars in front of me and a 45 minute wait. Not only that, but the attendant walked right by me to go oak around with friends out in the parking lot making me wait. Never again. No such thing as customer service here. read more

I have had my oil changed and inspections done here on my 3 vehicles since it became valvolene. After my last oil change I drove to Southlake and noticed a large puddle of oil underneath my vehicle. Looked underneath and the oil filter was loose. I tightened it by hand and drove back to Valvolene. I picked it up later the filter was tightened buy when I checked the oil they did not even top off the lost oil. No discount, no partial refund. Really disappointing service. read more

This location is extremely fast and reliable. Customer service is always great. I love how it's managed!

Multiple visits, great service with almost no wait. Dave is knowledgeable and gave advice on where to go for services they don't provide.

I have come here for the last 2 years, I really do not know why. Probably because they are never busy, but there is a reason for that. I have a F-250 and the last 4 times I have tried to go they are always out. It seems like someone would be smart enough to buy a couple extra drums of oil for diesel trucks since we live in horse country. The guys that work there are always nice but the owner must be an idiot. read more

Months ago, I had an oil leak problem and had the leak fixed (or so I thought) at another place. The staff at Valvoline in Argyle are much closer and didn't hesitate to answer our multiple questions, even took a look at my car. We have been there multiple times for oil changes and the staff are consistently courteous, quick to respond and knowledgeable. Again, today they helped me out after a drain plug failed. As I waited in my car during my repair, I watched an effective team with superb communication (with each other and customers), a positive attitude and a strong desire to help. read more

Love that they are open on Sundays. Only took 15 minutes to get my car inspected and the workers were very polite.