I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

The Valvoline express care quick lube Sevierville is awesome. They're always quick and the…read morereasonably priced and I come here all the time to get my oil changes.

Stopped at Valvoline for a quick oil change and was in and out in under 15 minutes. The techs were…read morefriendly, explained the services without pressure, and checked fluids and tire pressure for free. Prices were clear and the inside is clean.

The folks at this shop were friendly, funny, quick and did amazing work at a great price!…read moreAbsolutely 10/10 recommend!!

I needed a tire patch done while away on vacation and they got me in and out in one hour for an…read moreold-school price and a courteous smile. I would highly recommend them over the name brand locations in the area.

We were on vacation and got a nail in our tire. We stopped at Big O Tires and were grateful to find…read morea helpful staff who got us on our way in less than an hour. Thank you!

I needed to get some new tires on vacation. Called before they open up and talked to someone to get…read morehelped. I arrived told me it would o my be 45 min. There were at least 3 people in front of me. Extremely fast. Two new tires and aliment. The price and warranty on tires were perfect. If you're in this area I would check with them first on prices.

Grandson had issue yesterday. Had car towed there. They found the issue bushings, arm and axel…read more Fixed everything ready to pick up in 4 hours. Customer service/ Alex Mechanic/ Chris

2.5 hours for an oil change is absurd. Waited almost 3 hours AND I had an appointment.read more

I bought the parts myself. My truck had 90,000 miles on original brakes and had worn to almost…read morenothing. Collin replaced pads, shoes, and rotors in less than 2 hours. His work is exceptional. I would trust him to do future work on my vehicles. His rates are very, very reasonable.

From the owner: We are a mobile auto servicing business that does all types of work! From basic vehicle maintenance…read moreto engine rebuilds, we have you covered! Servicing all makes and models! We also do custom installations at customer request.

FANSTASTIC!! My 4Runner had NO brake lights at all. I didn't even know it. Just knew the lights…read moreon console came on and I couldn't even get gear shift to move. Finally found a button to let me get it into drive and took it to Richard who diagnosed it immediately. He was able to get the part and had it fixed...all within two hours. He and his wife Diane, are wonderful people and HONEST. I would highly recommend "D&R Automotive Repair"!!

On vacation in Gatlinburg with family and had a car window problem on a rainy day. Not only did…read morethey take us on without a previous appointment, they went above and beyond, and not just got the window back closed (which is all we expected), but got a part quickly and did total repair of the problem within an hour. Good honest, Christian people that treat people with kindness and at a fair price. Highly recommend. Sasser Family (GA & NC)

Great service and value. They are normally always busy but you can drop your vehicle off. They…read morealso open very early which makes it easy to drop your car off prior to work. They will also rotate your tires for free every 5000 miles if you purchased them from their. Have used them for many years.

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.