Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I recently visited this shop hoping to resolve a grinding noise in my 4-wheel drive actuator…read more Disappointingly, they turned me away, stating they couldn't hear the noise. Told me to come back if I heard it again. What's worse, they charged a hefty sum for fixing my running lights, yet it seems they didn't even bother to inspect the 4-wheel drive actuator. There was no indication that they touched the bolts near the wheel hub, which is essential for accessing the actuator. It's frustrating to pay for a service that wasn't thoroughly performed. I left feeling like my concerns were ignored and my money was wasted. Psa. I fixed it myself. took me about 4 hours in which would have took them an hr.

Stopped at Valvoline for a quick oil change and was in and out in under 15 minutes. The techs were…read morefriendly, explained the services without pressure, and checked fluids and tire pressure for free. Prices were clear and the inside is clean.

Came to get our van an oil change after a long roadtrip. SUPER kind, respectful friendly guys! They…read moredid a great job, and were quick as they could be. I would recommend them!!! 10 out of 10!!!

They open at 7:30am. I called at 7:27am because I had a flat tire and needed a repair before…read moreheading back to Ohio. My rental checkout was 10am. They answered my call and asked me to come in so they could assess the damage. I arrived at approximately 8am and was on the road again by 8:30am. I was lucky and they worked me in and got me on the road. The money was worth it. They did a patch on the inside of the tire rather than a cheaper plug. They took off my spare tire, deflated it, and put it neatly back in its place where my 2017 Chrysler Pacifica stores it and the other items such as the air compressor. Great work! Friendly people! $35 well spent! I made it back to Columbus, Ohio safe and sound!

Seat in new car was broke down.Also put nearly 50lbs. air in new tires .Tires developed bulges and…read morehad to be replaced again.

I can't say enough good things about Big O Tire. I came in with a tire issue fully expecting a long…read morewait and a charge--especially without an appointment--but they completely exceeded my expectations. They took me right in, plugged the tire, and had me back on the road in about 45 minutes.What truly impressed me was the professionalism and kindness of the team--and the fact that they did the repair for free. In a world where great customer service can be hard to find, Big O Tire really stood out. Fast, honest, and generous service like this earns lifelong customers. Highly recommend

Had a horrible time with my new wheels and tires. I purchased the wheels online had so So many…read moreissues with the place I bought them from. Justin was awesome to work with super patient and helpful. He got me in the right tires. The guys in the shop did a great job getting me in and out. I was definitely not an easy customer. I will definitely be back.

Grandson had issue yesterday. Had car towed there. They found the issue bushings, arm and axel…read more Fixed everything ready to pick up in 4 hours. Customer service/ Alex Mechanic/ Chris

Great local office took care of us. We needed four new tires on our trip. Will stop by here again…read moreif we ever have any problems while in pigeon Forge, Tennessee.

I bought the parts myself. My truck had 90,000 miles on original brakes and had worn to almost…read morenothing. Collin replaced pads, shoes, and rotors in less than 2 hours. His work is exceptional. I would trust him to do future work on my vehicles. His rates are very, very reasonable.

From the owner: We are a mobile auto servicing business that does all types of work! From basic vehicle maintenance…read moreto engine rebuilds, we have you covered! Servicing all makes and models! We also do custom installations at customer request.

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

I needed an alignment and oil change. He found a problem with my engine mounts and replaced two…read moremounts for about the cost of one at home, in California. Superior quality and value. My go-to auto shop in the Smokies!

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.

Five Oakes Tire and they offered NO HELP with my flat tire ( my long time Michelin tire company)…read more The Smug Counter Guy said, "The only option I have is, Call a wrecker." I told him I did not have my phone with me...his reply, "Call a Wrecker."

My hotel driveway caused my Mustang exhaust to scrape and come loose. Allstar wasted no time on…read moreputting my car on the lift and fixing the issue. I highly recommend them for automotive service.

Arrived for a Weeks vacation in Gatlinburg . After 10 hours of driving the muffler was getting…read morelouder and we were getting nervous about our return trip home. Loooked for a local place and read reviews. The next morning headed over to Allstate. They checked car thoroughly, diagnosed the muffler had a hole, replaced necessary parts within an hour. Fair price, courteous service and added bonus the mechanic has the same Subaru model. When we left they were working on a Mercedes. Highly recommend, you won't be disappointed.