Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I recently visited this shop hoping to resolve a grinding noise in my 4-wheel drive actuator…read more Disappointingly, they turned me away, stating they couldn't hear the noise. Told me to come back if I heard it again. What's worse, they charged a hefty sum for fixing my running lights, yet it seems they didn't even bother to inspect the 4-wheel drive actuator. There was no indication that they touched the bolts near the wheel hub, which is essential for accessing the actuator. It's frustrating to pay for a service that wasn't thoroughly performed. I left feeling like my concerns were ignored and my money was wasted. Psa. I fixed it myself. took me about 4 hours in which would have took them an hr.

We broke down in one of the worst possible spots--deep in a remote area of the Smoky Mountains--and…read moreRoew's Roadside was an absolute lifesaver. Carter got a tow to us quickly, stayed in communication the entire time, and made a really stressful situation feel a lot more manageable. Professional, kind, and incredibly reliable--if you ever find yourself in a bind out there, he is the person you want helping you. We're so grateful for Carter at Roews Roadside!

From the owner: Affordable and Dependable 24 Hour Emergency Roadside Assistance. Jumpstart, Battery Sales and…read moreInstallation on any vehicle, Lockout/Unlocks, Spare Tire Change on vehicles and campers, Fuel Calls gasoline or diesel. We accept all major credit cards and will work with your insurance provider but they must call us. 865-696-8375

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

I needed an alignment and oil change. He found a problem with my engine mounts and replaced two…read moremounts for about the cost of one at home, in California. Superior quality and value. My go-to auto shop in the Smokies!

They open at 7:30am. I called at 7:27am because I had a flat tire and needed a repair before…read moreheading back to Ohio. My rental checkout was 10am. They answered my call and asked me to come in so they could assess the damage. I arrived at approximately 8am and was on the road again by 8:30am. I was lucky and they worked me in and got me on the road. The money was worth it. They did a patch on the inside of the tire rather than a cheaper plug. They took off my spare tire, deflated it, and put it neatly back in its place where my 2017 Chrysler Pacifica stores it and the other items such as the air compressor. Great work! Friendly people! $35 well spent! I made it back to Columbus, Ohio safe and sound!

Seat in new car was broke down.Also put nearly 50lbs. air in new tires .Tires developed bulges and…read morehad to be replaced again.

The lobby/waiting area is very nice and the staff are all very friendly but they are a bit…read moreoverpriced, especially compared to some of the other auto shops around town.

I was visiting from out of town when my car broke down, and I honestly didn't know what I was going…read moreto do. I called around a few places, but this shop was the only one willing to work me in on short notice. They were super friendly and understanding from the start. They diagnosed the problem quickly, kept me updated on what was going on, and had the parts ordered and installed by the next day. The whole experience was way less stressful than I expected, and the price was more than fair--especially considering I was in a tough spot. Everyone there was professional but also really kind and down-to-earth. They got me back on the road so that we could go home, and I'm so thankful for their help. If I lived in the area, this would definitely be my go-to garage! K.Webb SouthCarolina

This is a very nice store with a good selection of items. Clothing, boots, pet supplies, and other…read morefarm items. We will put this on our list of places that we always visit when here.

It's a good store with good variety of items. Pet, bird seeds, live flower and vegetables plants…read more Farmers market on Wednesdays and Saturdays with a number of different vendors I think prices are fair

I've owned dozens of vehicles, big and small, huge diesel and tiny sports cars. This tiny place,…read moreall family owned, and they treat every ever customer as if you are only customer they have or ever will have. It does not matter the challenge with any vehicle, these guys just figure it out, quickly with class. Highest rating possible

This garage goes above and beyond.... Customer service was excellent and everyone was very…read moreknowledgeable!!!! We will definitely be back and use them for all of our trucks!!!

I would 1000% come back. My check engine light came on so I got the code read at autozone, called…read moreSeay and they just asked me to come by to inspect my car. They used their machine to also check the code and while we waited for it to populate, they checked the rest of the car. Looked under my hood, gave me some oil since I was low, and aired up my tires. They explained everything well so I could understand since I know nothing about cars and said if I had any other problems to just call and they would help me. It was quick, affordable, and overall just a great experience. Alan was my hero today! I highly recommend.

Fixed my brakes pads in 30 minutes. Perfect service if your in that area definitely give them call.read more