I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

Horrible. Tried to sell me a serpent belt claiming mine was falling apart. Cracking and barely…read moretogether. I took it to another place and they actually showed me my belt said it was perfect not lose and looked brand new. Don't trust if they upsell

Stopped at Valvoline for a quick oil change and was in and out in under 15 minutes. The techs were…read morefriendly, explained the services without pressure, and checked fluids and tire pressure for free. Prices were clear and the inside is clean.

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

just probably would not recommend but would not down talk them either.They were really…read moreunprofessional and to let my car come out with all 4 tires having different numbers for the air in tires and a way too long wait as well .

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.

Grandson had issue yesterday. Had car towed there. They found the issue bushings, arm and axel…read more Fixed everything ready to pick up in 4 hours. Customer service/ Alex Mechanic/ Chris

I had an 11am appointment for a brake inspection and when I arrived they told me it would be a 2hr…read morewait. I told the attendant I would return in 1 hour and he promised to get me in. When I arrived an hour later the attendant said it would be another 2 hours. I assumed the reason for an appointment was so that I would not need to wait 2 hours. I decided to leave and will not be back!

I had an amazing experience here today. These guy were honest and went above and beyond. The oil…read morechange sticker in my car said it was time to change my oil, so I dropped in to get it changed. The guys were super honest about how good the condition of my oil was in. They showed me the oil on the end of the dipstick. It looked like it had just been changed. They said I could wait about another 1,000 miles. How honest is that! They said they didn't want to take my money until it was necessary to do so. They even cleaned my window and checked my tires and placed air in the needed tires without charging. I will 100% be back to get my oil changed in a 1,000 miles with these guys. It can be difficult to find honest businesses or people these days. These guys are honest, friendly, and attention to detail. They deserve your business!

I went in near closing and asked for a full synthetic oil change. I also asked that they do nothing…read moreelse as I know the conditions of my vehicle very well. The entire crew jumped on the job and completed the service with better than professional pleasantries and I was out of there in just under 10 minutes. All were young and exceptionally enthusiastic. The facility was as clean as the day after construction was completed and brand new. Definitely will come back to them if I need an oil change next time I'm in the area. Excellent and fast service!

We were visiting Smokey Mountains and ended up with a tire needing air as we headed back on our…read morelong trip home. We thought we were headed to Discount Tire where our tires are checked and air put in free but ended up at this business. They were very kind and friendly and graciously stopped what they were doing and put air in our tire for free. Much appreciated!

I suppose they are ok if you are out of town and need a used tire to get you back home but don't…read morefully depend on them. I went a couple times for a single tire and it was ok service but my last trip will definitely be my last as I wanted 4 good used tires to get me through a tough time until I could get new ones. I was told $60 per tire. I ain't no genius but 4 X $60 would be $240... they put all 4 tires on and I go to pay and was charged over $300 and when I brought it to the lady's attention she said it was because it was a set. What!? They are ALL four USED TIRES that was supposed to be $60 a piece. They take advantage of people and I will definitely not be back! Great way to lose loyal customers!

I can't give it less than 1 star, otherwise it would definitely be in the negative numbers. This…read moreman had my vehicle for over 9 months. He FINALLY mechanically (supposedly) fixed it but still had body work to do. That was October 2023. I've called, texted, and went to his shop, almost every week since then. NOTHING!!!

*DO NOT RECOMMEND* Firstly, writing reviews for business…read moreoutside the food industry is not my goal. However, this is a special case that I would like to make others aware of. Issue: Car's A/C. It will turn on for ~5 mins during the car ride but then will stop blowing cold air. The air filters were changed last year. Friends who work on their cars checked the Freon and said it was not low. They recommend getting the air compressor checked and bringing the car to a shop. My family is local to the area, so we wanted to support a local car shop. Other car shops were busy, so we called Done Right Automotives. Rick Dunn (the owner) said they would be happy to check out the A/C around 1pm. I brought my car to the shop and met with Brian, the mechanic. I told him what we have checked out and discussed that I am concerned about my air compressor. Brian said he would run a diagnostic and his boss said it would be $69.99. I was hesitant but let's do it. An hour later, Brian came out and stated that he believes the hose/tubes are blocked up and 9 out of 10 times flushing it/unclogging it will take care of the problem. I asked if he was sure and confident, and he gave the nod that most of the time it will solve the issue. Cost? $380. Time? It would take at least 4 hours and they would close the next day. I will have to pick it up Thursday morning. Well, seeing that I was about to be on the road the following weekend, I put my trust in their expertise. I initialed the documents and looked forward to coming back on Thursday morning to a car with fixed A/C. Thursday, AM: I come in with my mom and Brian met us at the front. He said that it was still clogged and they would have to flush it again -- no charge though. It should be ready in the afternoon. I get a phone call around noon. Brian said to call his boss since he's better at explaining A/C problems. I called Rick and was told that the clog in the hose backed up and destroyed the air compressor. The air compressor needs to be replaced. The cost? $1300 - and Rick said he discounted ~$200-300. I would have to come back in 2 weeks to have this done too. After a quick discussion with my parents, we decided no. I called Rick and told him we will pass and will come get the car. I stated in a calm manner how unhappy I was with the situation. He said he was sorry. It will be $493.83 (including tax) and that they only take cash and money order - and that they had signs on the wall stating that. I was shocked. There were back and forth with Brian, my parents, and me about the cost. We were told Rick would not be back until the following Monday. We stated we would like to talk with him in person about paying full price and to negotiate - being local with a small business, etc.. We had an arrangement to meet Rick on Monday to discuss it while in the meantime the car would be left since we had not paid. We did see the hand-written/suspicious signs on the back wall stating no credit/debit cards. Cash or approved checks only - approved checks only being bank checks - see pictures. I get a phone call from Rick later that day stating he is at the shop for the next hour and that I needed to pick up the car and pay since he will be going to Florida for the next two weeks. My dad and I get there and tried to negotiate. He tried to sell it off that the discount was in the air compressor and labor if we chose that, but the diagnostic and flush needs to be paid in full. We discussed that the problem was misdiagnosed and our initial concern was the air compressor. We stated that approximately $500 later, the problem has not been fixed and it would cost almost $1500 and 2 weeks to get it fixed. Rick said that you cannot check the air compressor without running the diagnostic they did by unclogging the hose first and flushing that out. We asked if that was their expertise and there was no other way - answer, yep that is how they do it. No negotiation? None. I asked how do most people pay for this? He said, they usually can't - in other words, he would get to keep the car. He stated that is how he does business, and he has 14(?) other auto shops like this. Also, he is from Florida and goes back and forth from there a lot too. My issues: Diagnostics can be run on the air compressor without having to go through the hose. Even so, any discounts would have been fine for the miss. But no. We invested $500 with the problem not solved only to be lured into putting in $1300+ dollars to finally getting to the problem. Also, I understand not allowing credit/debit cards, but local business checks or other means to pay? Nope. Just cash. On top of that, I looked at the invoiced I initialed. Added on AFTER I had initialed is "no refunds, I agree that other work may be needed." The inconsistency with the agreement/invoice AFTER I had initialed is quite alarming and shows the businesses dishonest methods. Their website says "guaranteed satisfaction." Yeah, right.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

This is a very nice store with a good selection of items. Clothing, boots, pet supplies, and other…read morefarm items. We will put this on our list of places that we always visit when here.

It's a good store with good variety of items. Pet, bird seeds, live flower and vegetables plants…read more Farmers market on Wednesdays and Saturdays with a number of different vendors I think prices are fair