I booked this hotel because it had really high ratings. We got there in the evening, quite tired and saw that it was absolutely tiny and dark. The concierge was basically a small desk and two chairs. However, the staff was extremely kind and nice. The space itself was dark, narrow and had dark wood paneling. To add to the grimness, the lights were extremely dim.
Our room was comfortable yet small. We had a delicious dinner in the restaurant downstairs, and afterward went to bed. In the morning when I woke up I realized the view was atrocious. The back of an industrial building with air conditioners and filth.
We simply packed up our bags and took them downstairs and asked to check out.
The staff did offer us a cheerier room, but by that time we really knew this hotel, despite the lovely staff, was just not for us. So we left.
I have yet to hear back from these folks, they have not reimbursed us for the time we did not stay there as we had prepaid for it before arriving there.
We ended up in a lovely, spacious bright hotel in the historic district and had a fantastic time in Lisbon after that. read more