Great location off the Main Street, walking distance to old town, Lisbon. Upon arrival, Antonio and Patricia were very welcoming and courteous. These two made sure we felt welcomed.
Appreciated the lobby decor, which made the hotel stand out, very swanky. The breakfast options were of high caliber & service. A wide selection of cakes, cookies, cold cuts, fresh fruit to choose from while your breakfast is being made to your specifications. Cannot say enough nice things about the breakfast & overall hospitality.
Yes, the rooms have hard wood floors, can be loud. Which honestly was not that noticeable.
What we didn't care for, the front desk response when I asked for bottled water, as we were headed out for an all day trip. I didn't catch the fellas name, however he was rude and shared that water bottles were for guests and only given on first night. Mind you I can see all the plastic water bottles behind him. Honestly i wouldn't have mind paying for a couple of bottles, unfortunately that was not an option. He suggested I ask the bar, which only has bottled glass water, not about to take glass bottles on a trip. Seems some of H10 staff needs a class in hospitality.
There are no USB plugs here, make sure to bring a electrical conversion & power strip, a lot easier when trying to charge devices.
There are no wash cloths, which is customary in US. There is a soap, shampoos & lotion dispenser in the bathroom, if you don't mind slapping or pumping as minimal is dispensed. Overall I enjoyed the fragrance. read more