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Lisbon, 11

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Pestana Palace Lisboa

4.4 (26 reviews)
Ultra High-EndHotels
Open • Open 24 hours

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Recommended Reviews - Pestana Palace Lisboa

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Patio of our room.  Note the rusted table, mismatched chairs, view of the hedge.

I'm one of those folks that really, really hesitate to leave a negative review. But, alas... We arrived after New Year's Eve so perhaps everyone was exhausted. We got the vibe our person at the front desk was just not happy. We were put in a room in the addition, I don't recall the room number, but it's the last room down a flight of stairs into a subterranean level, down the hall - last room on the left. I assume it's up against the laundry because of the staff conversations and noise coming through the wall. I'll attach a photo of the porch with a "garden view." We walked down to Pasteis de Belem for the world's best Pastel de Nata and I thought about it. On return a more cordial staff complied with my request to relocate. The second room was much better, but not stellar. Probably a bad day, but we were treated poorly.

Krista C.

The chef and staff were absolutely amazing! The swordfish grilled and smoked with a passion fruit coulis was superb, a perfect balance of flavors!

Marcus K.

Very nice hotel. Be sure to read the fine print of your rooms when you register. There seems to be quite a difference in room size and amenities. Some have coffee makers. Some don't. Some have balconies or porches and others do not. Our room ended up being quite dark and gloomy. Has very nice indoor and outdoor pools. Not quite big enough for lap swims but can do in a pinch. Has gym and on site spa for massages. Pool area also includes hot tub, sauna and steam bath. Breakfast bar is very nice. Lots of breads, fruits, cheeses and meats to choose from. Different styles of eggs, pastries, yogurts in cereals. Coffee, tea, juices, and mimosas available too. Really wish we could have such nice breakfast spreads in the states but hey, that's one of the things that makes Europe special. Location is close to Belem and the Conference Center. Quite far from the down town tourist sites though.

Front, Main Gate Entry
Marqus R.

I usually don't like staying in hotels, but of the grand hotels I have stayed in and spent considerable time, my favorite two have been the Oriental in Bangkok and Raffels in Singapore, so I'm now more than thrilled to add a third, Pestana Palace, to my favorites list. When I first arrived and saw it, I almost flipped. It really was a palace, gorgeous, really sumptuous and classic in every way, ultra immaculate in every detail, totally breath taking in beauty along with the surrounding garden grounds, pools, gym areas and their newer room additions in which I stayed. Better yet, a staff that was more than helpful, charmingly friendly without any pretentiousness who really made me feel totally at home yet at the same time as if I were king of the place. I really can't say enough about how well I was treated, or how nice are the grounds and general environment. In addition, the meals, drinks, everything in every way and in every detail, truly superlative. It's really such a nice place, that my pictures unfortunately hardly do it the justice it deserves. Would I look forward to returning to Pestana Palace? You bet I would, and within heartbeat!!!

Hard to get a picture but this place is architecturally stunning!
Bryson V.

Wow! This was a wonderful place to stay. The staff were fantastic. They provided me with an adapter to help since I had forgotten mine at home. The doorman gave me a tour of the property and helped me to understand a bit more about the history of Lisbon, which I quite enjoyed! The room was nice with a pretty view of the garden and pool. I did not use most of the amenities like the pool, or the spa, or the bar or breakfast, but I did use the sitting room to sit and read. One thing that is inescapable at this hotel is that they have wonderful period furniture that makes you feel like royalty. Honestly staying in this place made me feel like I was returning to my castle each night or living like a movie star. Overall everything was great, and I really am enamored with the architecture, the decor, and the service!

Indoor pool
Alyssa J.

WOW. Probably one of the nicest places we've ever stayed. The grounds are spectacular and we actually used our last day of vacation just to laze around the hotel. Spent a great deal of time in the hot tub and indoor pool (weather was rainy/ cloudy) which was just perfect. If you want further proof of how beautiful this place is, they were filming episodes of Top Model while we were staying there. The room itself was pretty spacious. I think we got the "cheapest" room but it was very nice by leaps and bounds. There are fluffy robes and slippers to use, and at night for turn down they put a little mat next to the bed to wipe your feet off on. Wifi in the rooms was very fast. Included in the room is breakfast. a buffet from 6:30-10:30. They have just about everything you could imagine, and if they do not you can always request something. Service here is spot on. We felt very attended to and everyone was very friendly. Several time were were able to ask the front desk for information we could not find readily available on the internet. I will give them five stars, but there are some things I think they could change. They should perhaps look into getting those bed joiner things. The beds were very comfy, but still spaced apart a few times when I was trying to cuddle in bed. They also keep a fire going (I'm not sure where) during they day that is very strong and gave me a screaming headache. Maybe it's the type of wood they use? You're not going to find a meal under $25 there. I guess if you're at a 5 star hotel you can theoretically afford it, but it was the end of our vacation and we definitely shared a few meals to keep cost down. Another downfall out of their control is their location. It's about a 7EU cab ride to just about anywhere. They do offer shuttles at 9:30 and 11 I think, but we never had a chance to catch them. I would absolutely recommend this hotel to anyone traveling to Lisbon, and will look back fondly on our time there.

Tatum J.

I stayed here for two nights. The staff was very friendly and helpful and the service was pretty quick from the bell boy to the room service. The room service food was great, I liked it better than the food in the restaurant downstairs. The room was beautiful, we had one of the suites with a balcony. You have tk search for the bed pillows in the top of the cabinets and make sure to really check fot all your things before leaving because the maid had put my pillow that I brought with me and was black and obviously not one of theres locked up in one of the cabinets. I would have forgotten it if I hadnt looked. The bathroom was nice and spacious as well. My biggest complaint would be the wifi, it barely worked at all. It was a pretty long and confusing walk to get to the gym/spa but it was a nice and had two pools as well.

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2 years ago

We've been to Portugal four times we always start our trip at this hotel. It's amazing. The food's great service is good.

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Pestana Palace Lisboa Reviews in Other Languages

Review Highlights - Pestana Palace Lisboa

“The sitting rooms, the breakfast room and the palace suites are especially magical.”

Mentioned in 3 reviews

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Altis Belém Hotel & Spa - Lobby

Altis Belém Hotel & Spa

(11 reviews)

€€€

Belém, Belém - Restelo

There are so many reasons why we love this hotel. The location is right in between two historical…read moremonuments and a hop away from the monastery. Our room had a water view and we slept with the windows open each night to bask in the ocean smells and the nighttime ambience. The room itself was gigantic and the automated buttons around the room were super convenient so we could get into bed and turn off the lights, or open the blackout curtains, etc. The staff was lovely, attentive and so accommodating. We had breakfast, lunch and drinks there and each time the service was top notch. European style but more engaged than the servers in other European countries - they even smiled! Now let's talk about the building. It is super modern and cleverly designed so each part of the hotel has a view of the water. It sounds like each room has an individual feel and layout so that is also intriguing. Not a cookie cutter hotel by any stretch of the imagination. We have never been blown away by this level of design, location and service with such affordable prices. We have stayed in hotels twice the cost in the states and were treated like dirt (nyc, San Fran, California). We will definitely be coming back to Lisbon and when we do, we will book here immediately. Don't hesitate, it is the best hotel we have experienced in all of Europe.

This hotel was nothing short of amazing. I travel very frequently and this has to be by far the…read morebest hotel that I have stayed in, considering all of the amenities and extra touches that were included. The parking is free, which was great because we had a rental car. Our room was facing the marina and was amazing. There was a large shower and separate soaking tub. Each night, they placed cookies on the bed. Free breakfast was included and had an assortment of fresh fruits, juices, cheeses, smoked fish and meats. They will also cook eggs a different style upon request. We also visited the spa, which had an indoor pool, steam room and sauna. There was also a rooftop pool which was gorgeous as well and overlooked the marina and had views of the river and bridge. I would definitely recommend this hotel to anyone staying in Lisbon!

Residencial Setubalense

Residencial Setubalense

(3 reviews)

€

Belém, Belém - Restelo

We stayed here for one night because we had an overnight flight in Lisbon. This hotel is located in…read morethe Belém neighborhood so it's pretty far from the center of Lisbon, however, it is very close to the bus and tram stops so it's very easy to get to the center of Lisbon. We booked though booking.com and we paid less than $100 for one night. There weren't any unexpected fees or anything which I like because when we checked out, we just paid a flat rate of $89 for that one night. Super affordable. Our room was on the 4th floor facing the street and where you can see Ponte de Abril and the Monastery. Our room had a balcony with the view and it was amazing to have fresh air and opening the balcony door! The bed was really comfortable and there were enough outlets for us. There was a tv and a mini fridge and a closet. Bathroom was clean and sufficient and came with toiletries. The only issue that I can see people having is that you have to go up one set of stairs to get to the main desk to check in. However, after that, there are elevators to go up to your rooms. Since it's an overnight layover, our bags were at the airport and we only had backpacks. They were super accommodating because we were running late and check out was at noon. We were late because we got engaged lol and so we called to ask if our stuff can stay in the room until we got back at 1:30 pm. They were so helpful and let us keep the room while we were on our way back! I would stay here again when I come to lisbon!

LX - Boutique Hotel - Bedroom

LX - Boutique Hotel

(13 reviews)

€€

Cais do Sodré, Bairro Alto - Bica - Cais do Sodré

First time going to Lisbon and after a ton of poking around, I ended up going with Lx Boutique…read moreHotel, which ended up being a solid stay due to the location, the room, and the service. As you'll see below, your mileage may vary depending on where you are expecting to go to and what you consider noisy, but I think it's a great stay. Pros: +Check-in was super smooth / friendly. The elevator was never overly crowded or took too long to get to. +There was nata and port wine available every afternoon in the lobby. Loved it. +I personally love the design of the room. Loved the art style and the design. The restroom in particular was cool / super modern and had a nice contrast against the more classic style of the hotel. The bed too was comfy and all the amenities were there from locks to hangers. Yes, water is like 2.5 euros but for the huge bottle, that's not bad at all to me. +I personally love where this is located at. It's a quick walk to the Tagus and a lot of the coastal sights, restaurants and not too far from other metros. Also easy to hail a taxi. Also, if you like to party/go to Pink Street, its so close and easy to get to. Pro/Con: +/- Noise-wise, I was placed in a room on the 2nd floor near the alleyway. I heard a tiny bit of noise from the busy Pink Street area below, so it wasn't that bad. Would just check in with the lobby to see if you can be placed higher if you think the noise is going to be an issue. Also, if you're not going to be going to Pink Street at all, you may run into both drunken party patrons or the 'drug dealers' accidentally as you try to get elsewhere. Wasn't a big deal and can just ignore them, but just as a FYI. +/- The rooms have a slightly weird card system in which you have to keep your card near the key reader in order to open. The trick (as someone in the lobby taught me) was just to press up the higher part of the card against the reader and hold it there. Cons: -There was only one plug that I could find in the room, so if you need a few items that need charging, you will just have to make sure to change things out. -Super small desk. So if you need to work or want to read/write at a desk, it'll be a bit tough. Love that it was so close to Time Out Market and the metro/train station to some of the other cities. Would def. go back!

We stayed 2 nights in August, 2022. We usually stay up the hill in Bairro Alto but decided to give…read morethis charming hotel a try. The location is perfect - quick access to Cais do Sodre and Baixa-Chiado stations. The bed and room were both comfortable. Unfortunately our "Classic" room's view had of the backside of another building but we did appreciate the balcony. Breakfast was not included in our rate. Coffee is not available in the rooms or lobby in the early morning and the breakfast seemed to have a late start. Thankfully, there's a pastelaria across the street on the corner. The bathroom was very sleek and modern, but the entire wall and floor (including inside the step-in shower) is covered in some strange fabric. I cannot imagine what the actual floor beneath that fabric in the shower looks like in regard to hair and soap residue. The shower had a traditional European wand option and a ceiling-mounted head, not making it convenient for women who don't want to get their hair wet to shower.

TRYP Lisboa Caparica Mar - city view

TRYP Lisboa Caparica Mar

(4 reviews)

Stayed here for a couple of days on my latest trip to Portugal. Location is great, Right on the…read morebeach. You can walk to shops and restaurants. Staff was very helpful. Pool area was nice and they have a pool bar. There are two restaurants. One if a buffet, which is great for breakfast and solid for lunch. Recommend Horizante, the sit down restaurant on top of the hotel. Room was good sized and clean. You should pay extra and get the sea view rooms here. The other side isn't very scenic. I'd stay here again.

Amazing! 10/10. This hotel truly exceeded my expectations. Some of the reviews had me a bit…read moreworried, but the moment I stepped into the lobby, I knew I was in good hands. I stayed for one night and was upgraded for free, then came back a week later to finish my trip--and they upgraded me again. The rooms are stunning: spacious, beautifully designed, with a full closet and dresser for storage. The view is absolutely breathtaking, and every staff member I interacted with was incredibly kind and accommodating. I highly recommend staying here if you're visiting Caparica. It's a beautiful place and perfectly located. Craving dessert? It's a 3-minute walk. Need new shoes? 2 minutes. Want to grab snacks from a grocery store? Just 1 minute away. You're truly at the center of everything. Honestly, one of the best hotels I've ever stayed at! Also the food/room service is delightful! Such delicious food and I can't tell you enough how like the workers are!

Pousada de Lisboa

Pousada de Lisboa

(11 reviews)

Baixa, Rossio - Baixa - Chiado

This is an EXCELLENT hotel in an EXCELLENT location; but it's not perfect. What follows next is the…read more(VERY) minor bad and the (VERY) great good. Bad: The gym is small and doesn't offer a lot of variety. The food is so good in Portugal that exercise is a necessity (even with all the hills in Lisbon). The gym is also not open 24/7 as advertised. The door is closed and locked at night; and clients must go to the front desk to get someone to unlock the gym instead of being able to use their room key, which is the standard in most hotels. Good: Diogo and Daniela: What an AMAZING Team!!!! A concierge is a dedicated staff member who helps guests with various services. Their primary role is to save people time and make life easier by handling tasks like making reservations, arranging travel, securing event tickets, and providing personalized recommendations. Diogo and Daniela perform that duty better than anyone I have experienced in any country. The present a master class-level of service. I knew Lisbon would be an amazing experience; but Diogo and Daniela sealed the deal in stellar fashion!

What a wonderful and classy hotel right in the heart of Lisbon that made walking everywhere so…read moreeasy. This historical hotel is loaded with statues, a beautifully huge staircase, a charming sitting room, and the most wonderful breakfast. My family loved the omelette, poached eggs, and fruit, yogurt and pastries from the breakfast buffet. This was all topped off by an incredibly accommodating and always available hotel staff, who even opened the gym so my daughter could work out during off hours.

Pestana Palace Lisboa - hotels - Updated October 2026

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