There are so many reasons why we love this hotel. The location is right in between two historical…read moremonuments and a hop away from the monastery. Our room had a water view and we slept with the windows open each night to bask in the ocean smells and the nighttime ambience. The room itself was gigantic and the automated buttons around the room were super convenient so we could get into bed and turn off the lights, or open the blackout curtains, etc. The staff was lovely, attentive and so accommodating. We had breakfast, lunch and drinks there and each time the service was top notch. European style but more engaged than the servers in other European countries - they even smiled! Now let's talk about the building. It is super modern and cleverly designed so each part of the hotel has a view of the water. It sounds like each room has an individual feel and layout so that is also intriguing. Not a cookie cutter hotel by any stretch of the imagination. We have never been blown away by this level of design, location and service with such affordable prices. We have stayed in hotels twice the cost in the states and were treated like dirt (nyc, San Fran, California). We will definitely be coming back to Lisbon and when we do, we will book here immediately. Don't hesitate, it is the best hotel we have experienced in all of Europe.

This hotel was nothing short of amazing. I travel very frequently and this has to be by far the…read morebest hotel that I have stayed in, considering all of the amenities and extra touches that were included. The parking is free, which was great because we had a rental car. Our room was facing the marina and was amazing. There was a large shower and separate soaking tub. Each night, they placed cookies on the bed. Free breakfast was included and had an assortment of fresh fruits, juices, cheeses, smoked fish and meats. They will also cook eggs a different style upon request. We also visited the spa, which had an indoor pool, steam room and sauna. There was also a rooftop pool which was gorgeous as well and overlooked the marina and had views of the river and bridge. I would definitely recommend this hotel to anyone staying in Lisbon!

Beautiful historic building, with elegant and hip decor. Deep blue velvet chairs set against…read moretraditional Portuguese tile work designs make a lovely combination. Some parts of the edifice have bricked arch ways that simply enhance the whole ambiance. The service was superb! From the front desk agent to the bell man who gave us a guided quick tour of our room and personally explained the property, food & beverage venues, room amenities and spa to the restaurant staff. With an outdoor and indoor (inside the spa) pool at your disposal, they make relaxation easy. I also loved that the atmosphere was elegant without feeling stuffy or pretentious. Great location, right near the Historic Belem Tower and with tram and bus lines to anywhere in Lisbon. Another great thing that is rare in the city, this property has it's own underground parking garage and it's included with the nightly rate! Breakfast was also complimentary and had both hot and cold items, espresso coffee and mimosas. It was wonderful and I will definitely stay here whenever in Lisbon!

5 star hotel in the heart of downtown Lisbon…read more Great location to many attractions by foot. Hotel Avenida Palace excels in customer service , professionalism and attention to detail. Their complimentary breakfast was delicious to start your day in Lisbon. Would recommend to my friends and family to stay here if visiting Lisbon.

We stayed at Hotel Avenida Palace on our last night in Lisboa and I hate to say this but it did not…read morelive up to my expectations. We arrived at 7pm and the staff quickly checked us in with no issues. Once we got on our floor, we were a bit taken back by how old and dated the hotel was. The lights were also motion censored, so the hallway felt like a haunted house. Actually, the entire hotel felt like it was haunted. The rooms also left a lot to be desired, but we did have a semi decent view of the city. The bathroom was also very small and the shower was a bit complicated. We weren't in the room for long as we quickly changed, headed out to dinner, and by the time we came back, it was time to go to sleep for our flight the next morning. Overall, they have an amazing staff, but the hotel really needs some TLC.

Such a BEAUTIFUL hotel! Service was excellent. This place maintains the charm and rich history of…read morethe property while still keeping it modern. It is an old place, but it smelled great. The carpets were clean. Elevators were quick. Each room felt like a museum. The views were phenomenal. Our bed was great size and our room was too in general which shocked me for a European hotel. There were some good tv offerings both for free and purchase if you want to unwind. I really enjoyed that I could open up my windows and hang out of them to get fresh air even though we didn't have a balcony or terrace. My only issue with the room was the shower head. It sprayed aggressively and in all the wrong places so the ceiling and floors were constantly covered in water. I had to manually hold the shower head to keep it in place during showers.

The Pestana Palace Lisboa is a beautiful property. The palace proper is just stunning. The sitting…read morerooms, the breakfast room and the palace suites are especially magical. I had an issue due to a misunderstanding on my part. I spoke with the front desk manager, Ana Rita, who was incredibly kind and went out of her way to resolve my issue. She went above and beyond to ensure I had a fantastic stay. I am grateful for the staff's help and the wonderfully delicious, generous breakfast buffet.

Avoid. This hotel did not refund $1500 or hotel fees after checking out on the first day due to the…read moreunsavory conditions of the hotel.

First time going to Lisbon and after a ton of poking around, I ended up going with Lx Boutique…read moreHotel, which ended up being a solid stay due to the location, the room, and the service. As you'll see below, your mileage may vary depending on where you are expecting to go to and what you consider noisy, but I think it's a great stay. Pros: +Check-in was super smooth / friendly. The elevator was never overly crowded or took too long to get to. +There was nata and port wine available every afternoon in the lobby. Loved it. +I personally love the design of the room. Loved the art style and the design. The restroom in particular was cool / super modern and had a nice contrast against the more classic style of the hotel. The bed too was comfy and all the amenities were there from locks to hangers. Yes, water is like 2.5 euros but for the huge bottle, that's not bad at all to me. +I personally love where this is located at. It's a quick walk to the Tagus and a lot of the coastal sights, restaurants and not too far from other metros. Also easy to hail a taxi. Also, if you like to party/go to Pink Street, its so close and easy to get to. Pro/Con: +/- Noise-wise, I was placed in a room on the 2nd floor near the alleyway. I heard a tiny bit of noise from the busy Pink Street area below, so it wasn't that bad. Would just check in with the lobby to see if you can be placed higher if you think the noise is going to be an issue. Also, if you're not going to be going to Pink Street at all, you may run into both drunken party patrons or the 'drug dealers' accidentally as you try to get elsewhere. Wasn't a big deal and can just ignore them, but just as a FYI. +/- The rooms have a slightly weird card system in which you have to keep your card near the key reader in order to open. The trick (as someone in the lobby taught me) was just to press up the higher part of the card against the reader and hold it there. Cons: -There was only one plug that I could find in the room, so if you need a few items that need charging, you will just have to make sure to change things out. -Super small desk. So if you need to work or want to read/write at a desk, it'll be a bit tough. Love that it was so close to Time Out Market and the metro/train station to some of the other cities. Would def. go back!

We stayed 2 nights in August, 2022. We usually stay up the hill in Bairro Alto but decided to give…read morethis charming hotel a try. The location is perfect - quick access to Cais do Sodre and Baixa-Chiado stations. The bed and room were both comfortable. Unfortunately our "Classic" room's view had of the backside of another building but we did appreciate the balcony. Breakfast was not included in our rate. Coffee is not available in the rooms or lobby in the early morning and the breakfast seemed to have a late start. Thankfully, there's a pastelaria across the street on the corner. The bathroom was very sleek and modern, but the entire wall and floor (including inside the step-in shower) is covered in some strange fabric. I cannot imagine what the actual floor beneath that fabric in the shower looks like in regard to hair and soap residue. The shower had a traditional European wand option and a ceiling-mounted head, not making it convenient for women who don't want to get their hair wet to shower.

Amazing! 10/10. This hotel truly exceeded my expectations. Some of the reviews had me a bit…read moreworried, but the moment I stepped into the lobby, I knew I was in good hands. I stayed for one night and was upgraded for free, then came back a week later to finish my trip--and they upgraded me again. The rooms are stunning: spacious, beautifully designed, with a full closet and dresser for storage. The view is absolutely breathtaking, and every staff member I interacted with was incredibly kind and accommodating. I highly recommend staying here if you're visiting Caparica. It's a beautiful place and perfectly located. Craving dessert? It's a 3-minute walk. Need new shoes? 2 minutes. Want to grab snacks from a grocery store? Just 1 minute away. You're truly at the center of everything. Honestly, one of the best hotels I've ever stayed at! Also the food/room service is delightful! Such delicious food and I can't tell you enough how like the workers are!

From the photos I thought this hotel had real potential. It was a good value for the price, but…read morethere were some things that definitely needed attention. The pool area was not very clean and the pool itself was in need of repair. Black mold was disgusting. You can tell the hotel gets a lot of tour traffic as there are signs of wear everywhere. For me one of the big issues was the fact that the most expensive rooms in the hotel, the suite, are directly across from the elevators so you get all of the noise of people and elevator chimes at all hours of the day and night. Not sure if there are other locations for bigger rooms? Definitely something to investigate. We purchased with breakfast included. It was a buffet, pretty standard, nothing remarkable, just average. Location is great. Just across from the beach and many other restaurants in the area to check out. The staff was friendly and helpful, but not necessarily well informed about hotel policies and protocols.

Conveniently located across Praça do Comércio in the Chiado district. This hotel deserves all the…read morepraises. Pros and cons with luxury hotels- there's no loud and gaudy signs to alert itself; just a small subtle golden sign outside. Hahaha! The hotel blends so well with the area around it that it was honestly hard to find the hotel. We went around the square like 3 times; even the locals and the workers working around the area weren't sure where it was despite showing them the address. Nonetheless, I truly appreciate it when designers respect the surrounding areas and try to maintain the original parts and history of the place; choosing to inconspicuously blend instead of obnoxiously standing out. Walking into this beautiful hotel is like walking into a museum. I love the old things they choose to display and showcase. I commend the designers who try to mantain the beauty of old buildings and incorporate to meld history instead of choosing to modernize things. Our stay here was literally and figuratively on a whole 'nother level. Our room was in one of their mezzanine rooms- so it felt like we were in like a mini townhouse since it was a 2 level room. One is greeted with a small foyer and then stairs that lead to the bathroom and then the topmost landing to the sleeping area. We loved how it felt like we weren't in a hotel. Upon the arrival to our bedroom, we were greeted with a nice amuse-bouche of Lisbon's quintessential dessert, pastel de nata and a souvenir of the iconic azulejos. The attention to detail is apparent in every corner. While the impeccable accommodations were stellar, there was some thing that made our stay inhospitable. Unfortunately, the people in the front desk left quite an unpalatable impression on us. Most would consider it wise to put a friendlier face at the front end of such an establishment. A welcoming face and an affable and understanding demeanor to weary and confused travelers would be a wonderful warm welcome!! However, this was not the case. The front desk people need some refresher course on their pleasantries and welcoming skills. Good thing this was not the first hotel we stayed upon arriving to the country!! We immediately wished that we had gone back to The Lumiares Hotel & Spa in Barrio Alto. Despite that place being busy and at the center of Barrio Alto, the staff there truly were hospitable and engaging; night and day difference compared to this one. I understand that the hotel could be busy but there's a difference with attentive staff on busy hours and just plain aloof. There were 2 gentleman and a lady who were in their desks. I observed all 3 of them sitting coldly in there while they were ent about their routine. There was another elderly couple standing with us when we were waiting for our turn to get checked in, and the guy on the other desk just sat there while his other colleagues were going about their work. Let's give him the benefit of a doubt... He could be busy or maybe not able to check any of us in, but one could argue that it's still not hard to provide some friendly support or maybe asked the other guests if there was anything that he could help with while we stand there. I mean offer the poor lady with a cane a chair perhaps while her poor husband was trying to coral their luggage's, the guy could've called a bellhop to help them. Regardless, the lady who checked us in was business as usual; all cold and quite unwelcoming that she couldn't even be bothered to try and work up a mere smile so she could appear acutely affable. After all, you are in the hospitality business and the face of the establishment being situated in the front. Thankfully, interacting with the front desk was a short one. Despite all that, I hate to highlight that debacle because the rest of the staff were wonderful! They were welcoming and friendly. Whenever we had our breakfasts, we were always pleasantly greeted. The servers and the kitchen staff were attentive. Despite being busy, they took their time to answer and explain some of our questions and sincerely asked us about our stay. Our server was delightful & genuinely curious about our trip and was kind to give us ideas and suggestions. We heard her have the same pleasant interactions with the other guests and impressively in other languages. Overall, besides our front desk fiasco, we still enjoyed our stay here. Fortunately, our interactions with the rest of the staff thankfully overshadowed the unpalatable experience we had with the front. Shout out to the security, our bellhop and the servers at breakfast.

We booked this wonderful hotel for a 4-night stay and loved its perfectly central location within…read moreCommercial Plaza in Baixa, across the Tagus River and a short walk to Chiado, Alfama, Pink Street, etc. A short walk takes you to Rua Augusta, a gorgeous pedestrian street lined with shops and restaurants. The hotel serves a great daily breakfast with plenty of buffet options and made-to-order items. Plus, late-night owls will appreciate the drinks, coffee, and teas available. Highly recommend for a convenient and comfortable stay in Lisbon.