A thoroughly disappointing tailor…read more I wanted to use a local tailor to put the needed patches, nametapes, badges etc. on a military uniform. I called them and was told they knew how to do it and regularly handled military and police uniforms. Sounds good! I show up with my uniform, the patches and badges and nametapes, and a printout of the uniform regulation. I carefully explained where everything goes, how everything needs to look, and offered a copy of the requirements. Instead of taking the copy of the regulation, they scribbled down notes on what I explained and pointed out. Okay, well, as long as it's done right. Then, some sewing that should take a couple of hours took two weeks. I had to keep calling and calling and being told it would be done soon. . .waiting weeks for work that should take hours was a bad sign. Then, when I actually get it back, it's all wrong. Completely. Rank insignia turned 90 degrees from the way they're supposed to be, things reversed. . .and I just plain rejected it and told them to re-do it. So, another week of waiting for that to be corrected. Then, I got it back and it looked more right, so I accepted it. . .only to realize once I got it home, they had things wrong in other, more subtle ways, like things that are supposed to be at specific places, as in measured with a ruler "This must be 1.5 inches below this" sort of things, that I'd explained, showed and offered to give a copy of the actual regulation, was sewn in the wrong places and distances. It was more "slap it on in about the right area" instead of carefully measuring to ensure compliance with the standards. . . .and the cost to have those things sewn on was pretty high. I'm no stranger to getting stuff sewn on uniforms, they were charging about twice what I'd have paid if I was going to some sewing place outside the gates of an active duty post (in the future, I'm just driving to Ft. Knox and going to a place there, instead of trying to find a local business, which I also did to take it to a place to have them fix all the errors on the uniform). I'll give them a second star because I think they were sincerely trying, but simply exaggerated their experience with uniforms and their focus is clearly more on altering formal wear than military uniforms, and they were nice and very apologetic about the errors when I pointed them out, but I won't be back.

I've been taking clothes here for alterations for years and never had a problem. Mostly I take…read morepants to be hemmed and the prices are reasonable. For these simpler things, I'd recommend Lynn's. There's usually a good two week turn around, but if I can remember to plan ahead, it's no big deal. And a few times when I've asked about picking up earlier, they've always accommodated. *NOTE: cash/check only, no credit cards - half deposit required at drop off

Great turnaround, excellent work, and professional and kind staff. They were able to hem (remove at…read moreleast 4+") from a high/low gown for a formal event. Plus we decided to add straps utilizing some of the cut material and they were fully transparent on the price for it if decided we did not want to based on price. We had about 2 months before the event, but got it back within four days! I would definitely go back. The seamstress we worked with had the best questions, was caring, and attentive to details. It really put our family member at ease with their dream dress.

I've given this place 3 chances, and will never go back. not only are they extremely expensive,…read morewhich i don't mind paying if they would do a good job, but my dress has come back with a stain or mark 2 times.

Great service! Anthony was very kind and assisted me with my coat that needed cleaned! very fair…read moreprices!

I took my coat to this dry cleaner which I have been patron of since it opened. The lady at the…read morecounter said she couldn't tell me what the coat would cost to be cleaned but said the maximum would be $20. When I picked up the coat the amount was $25. She told me that to her recollection she had said that the pricing would start at $20. I called the main store and asked to speak with the owner. The man who answered said "I could speak with him". I asked who he was meaning was he the owner, supervisor? His response was his name and "who are you". I told him what had happened and he did call to talk to the woman in the store. He said she admitted she wasn't quite sure what she had said to me. He told me to go back into the store and she would return five dollars. I thanked him and then asked if it was true this satellite store would not know the price until after the coat was cleaned. I have always left there knowing how much the item would cost. At this point his voice started rising. He said coats are hard to clean and gave me the impression that mine was quite dirty and they had done a lot to clean it. He also indicated that the woman was a long-term employee and said that he believed she had not told me that it would not be over $20 even though he previously said that she wasn't sure what she had told me. At this point I felt that whether I continued to be a customer was of no concern to him. I told him that in my opinion the conversation had really deteriorated and that I didn't feel right about taking his $5. I lost five dollars and they lost a customer. I would suggest to anyone considering going to this store or any store that they don't leave an item unless there is a price assigned to it in writing or at least a price range.

This was my first visit to Fox Chapel Dry Cleaners, and unfortunately, it was a disappointing…read moreexperience. I brought in five of my husband's dress shirts for cleaning, and when I picked them up a week later, they were noticeably wrinkled and in worse shape than when I dropped them off. Since it was my first time using this cleaner, I carefully looked over the shirts on the spot and brought my concerns to the attention of the staff. One of the first responses I received was, "That's what you get when you pay $4.50"--which felt dismissive rather than helpful. I was told this is how all their shirts typically come out. I pointed out specific areas on the garments that were not acceptable, but my concerns were met with shrugs and no acknowledgment of the issue. Instead of an apology or offer to make things right, one of the attendants began explaining the difference between dry cleaning and hand pressing, which I found unnecessary since I managed a laundromat and have experience working with a dry cleaner in Dormont. I explained that not only do I understand the process, but I also know what a properly finished shirt should look like. Seeing I wasn't getting anywhere with the staff, I left my name and number in hopes of a follow-up from the owner. I called back again today to ask if Mark, the owner, received the message. I was told he had, but I have yet to receive a response--and honestly, I no longer expect one. I rarely leave reviews, especially negative ones, but I felt compelled to share my experience in hopes it helps others. Based on the lack of quality and the unprofessional customer service, I would not recommend this dry cleaner. I've also included photos of the shirts for reference.

New to the area.... One star is aggressive…read more I can't rate the quality of the alterations yet, but for reference: I had 2 dresses with an inch split in the slit, one pair of pants - one leg needed hemmed, one suit jacket the bottom needed hemmed, one jumper that had an inch hole in the bottom that needed stitched and a spaghetti strap jumper that one of the straps needed touched up on. $267. Outrageous. That is not even what drove me to take the time to write the post... the women who own it - I assume- are RUDE. Downright disgusting and rude. I would not recommend. YOU women are a service business, if you don't like it, don't do it. Have some class and respect for people. I will not return. Thanks to the alteration woman. She is the only reason they get one star.

Extremely disappointed with our experience here. My sister, the bride, left in tears after being…read moresurprised with a $65 consultation fee -- something that was not disclosed up front. She's on a tight wedding budget and would never have booked had she known. When we brought up the issue, the staff was dismissive and unkind, offering no flexibility or understanding. Weddings are stressful enough -- this kind of treatment only made things worse. We won't be returning, and we'd caution others to ask a lot of questions before booking. Upon double checking their website claims, "At Alterations Express, pricing is never a surprise." and "Your Satisfaction is Guaranteed." Simply untrue.

This place should never do alterations! First of all, they are rude. Secondly, very inexperienced,…read moreOverpriced for the service and alterations received. Grumpy as could be and should not interface with paying clients! The hem has fallen in 4 of the 7 pairs of new pants that needed to be shortened. Also, I did not request a vent cut out at the bottom of my pants. I did NOT ask for that! I put the shoe and boot I would be wearing on for the alteration and vents were NEVER discussed! I miss my EXPERIENCED ITALIAN TRUE TAILORS who retired, moved away and/or passed away. NO COMPARISON!! Value-of no value,Quality-inferior, added on vents that were NEVER discussed!

I used this dry cleaner about six months ago. When I entered the shop, I noticed a strong smell of…read morecigarette smoke. When the pants I left for dry cleaning came back, they did unfortunately smell like cigarette smoke. I had to hang them outdoors for a couple of days to get rid of the smell. I won't go back here again. Disappointing as they were my regular cleaners before the pandemic and their location is convenient.

Their service was amazing before. The girl who used to work there was very polite and helpful, but…read morecurrently their new people just terrible. I checked my clothes twice in person and he said they were not ready. He didn't even check it for me because he didn't know what clothes in that order, and started to search it until I said I wanted to get back my clothes even it has not been cleaned. The rudeness of him was insane. I have not met any person rude like him. He didn't want to say any word to you nor any apologies for wasting your time going the store. He also hang up my phone right away when he said the the clothes were ready. It was such a terrible experience.

I'd give Six stars if I could. I have used Sams fairly regularly for 3 years, plus mostly for mens…read moredress shirts, suits and jackets and every time, every item has been perfect and it is usually done in just 3 or 4 days. I see a few comments they are pricey but... They were priced about the same as a couple of other cleaners in the area when I was first trying others. looking for a cleaner, but I'm not bothering to shop price since I have always received such good service from Sams. There are times when dependable good service is more important that price, plus they have to be in the ball part or they'd not stay in business. The parking lot can be a little tricky getting in and out of, but if you can avoid commute drive time its not bad. I'd highly recommend

I use Sam's for dry cleaning and tailor services and they never disappoint. Plus they are very…read morequick and efficient!

Best dry cleaners I've ever worked with. Staff are friendly and their work is phenomenal. Sweaters,…read moredress blouses, silk scarves, comforters, tablecloths--they always do outstanding work. Apparently they also clean area rugs so I'll have to try that. Location is great with easy parking. I also appreciate how they send out offers/coupons. Highly recommend.

Reasonable price, great garment care, friendly, sign up for specials, convenient area/parkingread more

Great service and people! Timely and they do door to door service. Really happy with this service.read more

Loved the drive through aspect. Nice cleaning, too. Friendly service. My clothes were perfect when…read moreI picked them back up.