Called to get a quote, simple just car info and get an estimate. The woman on the phone wanted my…read morepersonal information or else she couldn't do the estimate. She sounded very condescending Towards me as to why I dared just ask for an estimate without given her personal information no not the vehicle, she wanted my full name. It seems that customer service is not their attribute I will be taking my over $1,500 job somewhere else.

The team is friendly and professional. They are so helpful and a real pleasure to work with…read more Fixed my transmission and now my car runs great! John really took the time to educate me about my car and did a great job evaluating it.

Best Honest/ Friendly/ with Best warranty Mechanic Shop Austin, TX. Tim the General Manager…read moreSubmitted my diagnostics and Warranty claim to my Extended Mechanical Warranty Department when I bought my 2018 Z71 Silverado truck from dealership. Tim followed up all mechanical work process and claim in a great timely matter. Thank you For Rebuilding my Transmission w/100k/3yr.warranty Lorenzo G Houston Texas. FYI(My truck Broke down on a Visit to Austin) Thank you Tim and Your Crew/ Team. For fixing My Truck!

This location is absolutely terrible!…read more We brought our Tesla here because of an issue with the seat. Instead of properly fixing the problem, they actually replaced it with a lower-quality seat. We had to make two additional trips back to the location, and on the second visit, they refused to even look at the issue and simply turned us away. This is completely unacceptable customer service. We expected much better from Tesla, but this experience has been extremely disappointing. If this is how customers are treated, maybe this location should just close. They are damaging Tesla's reputation with this kind of service.

I requested service from Bert for service on my f150. The quality of work was amazing and the…read more pricing was top notch. We dropped the vehicle off in the am and we picked it up a few hours later. The staff was friendly and very professional. Tony was very upfront and he wasn't pushy or intimidating whatsoever. I felt very confident that when the work was done I wasn't going to get hit with different pricing. I totally recommend Bert's for all your Transmission service. Thanks Tony

I highly recommend Bert's Gene Brown. I've always been hesitant to let a shop fix my vehicles but I…read moretook a chance and they did not disappoint..I will continue to use them for all future services..

Every little things. So I order an electric cart for my grandson for Christmas. It comes in pieces…read more In January the 7yr old and is 15 yr old brother begin putting it together. A locking nut gets put on an axle incorrectly ("I didn't do it"). It is stuck fast. Took it to Sparky's-zip zap- the nut is off. The mechanic was genuinely glad to help the boys out.

My brake light was out and I was having difficulty finding anyone in NB to fix it on short notice…read more I called Sparky's and they were very friendly on the phone and said they'd be available in an hour. I showed up and I was in and out of there in 20 minutes- despite the massive rainstorm that appeared as soon as I handed over my keys. The waiting area is clean, cool and welcoming too. Thank you so much for amazing customer experience. I'll be sending everyone I know your way!

I couldn't be happier with the result. The mechanics were attentive, experienced, and genuinely…read morecared about doing the job right. Highly recommended.

If you have a manual transmission, I strongly recommend taking your car somewhere else…read more I paid over $2,000 for a clutch replacement, and instead of fixing my car, I ended up with a whole new list of problems. First, the repair took about a week. I understand this was a couple of weeks before Christmas (last year), and shops can be short staffed or dealing with employees being out sick. What I don't understand is why I had to call every single day just to get an update. Communication throughout the entire process was almost nonexistent. The day I picked up my car, I noticed a strong burning oil smell just before I got home. I immediately turned around and drove back to the shop, where they discovered they had forgotten to reinstall a transmission seal. As a result, transmission fluid had leaked all over my exhaust. When I got home, I checked the transmission fluid myself and found it was nearly empty. Running a manual transmission that low on fluid can cause serious and potentially permanent damage. I took the car to another shop to have the fluid topped off, and they also discovered that Eagle Transmission had forgotten to reinstall one of the exhaust bolts that had been removed during the clutch job. Unfortunately, the problems didn't stop there... I began experiencing hydraulic issues with the clutch and returned to speak with the owner, Scott. I explained my concerns, including the fact that the transmission had never been properly refilled after they corrected the leak. Rather than addressing the workmanship, Scott's response was, "Your transmission is a piece of sh*t. It has spray paint on it, which means it's from a junkyard. You need a transmission rebuild, and that'll cost you another $2,000." If that were true, and my transmission was in such poor condition, you would think they would have mentioned it before installing the new clutch instead of after I returned with problems. To make matters even more concerning, Scott didn't even know where the transmission dipstick was while we were discussing the fluid level. I was so frustrated and insulted, I had to walk out. After receiving advice with another Eagle Transmission location in Cedar Park and doing some research, I returned a few days later and simply asked Scott if they could bleed the clutch hydraulic system. Even after our debate I offered to pay for the service, but he flat out refused. I'm a very patient individual and rarely leave negative reviews, but this was one of the worst experiences I've ever had with an automotive repair shop. Between the lack of communication, careless workmanship, missing hardware, a transmission left nearly empty of fluid, and the way my concerns were completely dismissed, I cannot recommend this location to anyone... especially if you own a manual transmission vehicle. I hope sharing my experience helps someone else avoid the frustration, wasted time, and unnecessary expense that I went through.

I love having transmission problems... Said no one ever…read more After 89,000 miles, the 6L80 transmission in my 2017 Suburban decided to say "Bye Felicia." Since transmission problems were unchartered territory for myself here in New Braunfels, I did not have the first clue where to take our high maintenance pavement princess. Not knowing any better, and against my better judgement, I had my Suburban towed to the local Chevrolet dealer. After receiving a quote higher than Willie Nelson, some friends of ours recommended Brinkkoeter Transmissions. With nothing to lose, other than another tow bill, I called the tow truck and had her towed to Brinkkoeter. Just after a couple days, and our wallet a little lighter, our baby was back on the road again. Backed by a guarantee better than the factory with a 3 year/100,000 warranty. Doyle also informed us that the dealer had probably neglected to tell us that our particular transmission had undergone 6 software updates that GM had failed to notify us about. This probably will be the last GM product I ever buy, but I digress.... The customer service was top notch, the communication was great, and the overall experience was great. They also saved us a lot of money compared to the dealership. While I hope I never have to use Brinkkoeter ever again, I highly recommend anyone who needs transmission work. They made my pain a little more bearable, and had me back on the road again quick. Apparently this place has been around a while and I had never heard of them until now. Enjoy!

Went to use this business and found the owners posting a sign indicating that after 30 years they…read morewere calling it quits and retiring for good. Shop is now closed permanently.

Just a quick shout out about some really great guys here who have always took care of business…read morewithout delay to myself and family through out the years and have been very kind and respectful with bill! LOL well worth their honesty and skills in all they do! They have shown integrity and value with each of us that keeps a trustworthy relationship for many years with every service they have completed. Highly recommended.

I took my car in to get my air conditioner fixed.. i paid 500.00 and a week later it stop working…read more Took it back and they said it might be electrical issue, im like what did i pay for? You promised to fix it.. needless to say i didnt get my money back and was told they put in work... i got taken advantage of..and paid to get it fixed and got the shaft!!!...avoid unless you like to throw away money!!!!

I've used them several times for my F-150 and so far have been VERY pleased with the work. I feel…read morethe pricing is fair, the workmanship is good, and the turn-around time is very reasonable. I was a little frustrated the first time I went in - I didn't understand the system. They did a diagnostic check, which took about 90 minutes. They identified several problems with my truck. I assumed that they would have repaired what I took it in for. I had to schedule another appointment for the actual repair. This was a misunderstanding on my part, so I don't fault them - I was just expecting the repair to be done on my initial visit. My only complaint is they are busy (a good problem for them!) and they usually schedule about a week out.

I want to support local businesses, however, when I called I was told there'd be a $165 diagnostic…read morefee. I've been told this before but they deduct that fee if the do the repairs. Nit so at this shop. They charge you that fee no matter if they fix it or not. I decided to pass.

Do not go here unless you have time to waste. Will take forever just to look at it. Will not…read moreaccept parts from AutoZone unless they order them. Fresno auto off ww. White is faster Sams auto off ww. White is better with electric problems. Especially foreign vehicles.

A good mechanic, a good dentist, and a good barber are professionals that people stay with if they…read moreare satisfied with the service. At least that's my experience! So, Brad and his crew at Hillview service three vehicles for my family and we are very happy with the level of service provided. Pricing is fair and competitive, and recommendations are realistic and cost-conscious. The service is always completed on time, barring part delays or additional issues discovered, which does happen.