I took my classic car to these guys to work some things out. All seemed well at first as Ken Weber and I agreed that he would give me any parts I needed for my vehicles at his cost and I would pay his labor rate, even though he charges a higher rate for classic cars. After having a couple things done that ended up costing thousands of dollars which I thought was a bit high, I specifically asked him about the cost to install a brake booster on my car, to which he replied "probably a couple hours". On this I instructed him to order the part to have it installed. I also asked him to quote a price for fuel filters for my dodge ram diesel. When the price seemed high, he said the fuel filters alone were $170. When I looked online, I found them for $90, when I questioned him about this, he indicated his supplier was ripping him off and he would just order them from the place I found, I thought that was strange that he had such a high price from a supplier. When the brake booster pump came in, I took the car in to have it installed and told Rudy, the office manager I would wait for it, he called Ken who got on the phone and proceeded to tell me it would take a lot longer than that and that those words never came out of his mouth regarding the couple hours comment and was very short about it. Thus he essentially called me a liar on the phone. The car ended up being there 2 days and he charged me 12 hours of labor for what was supposed to be a "couple hour" job. He knew I was upset, but instead of being belligerent I went in to discuss it with them. As I was speaking with Rudy, the office manager about it, Ken Weber walked through the door into the lobby, saw me, turned around, walked around through the shop and jumped in his car and took off. As this happened, I told Rudy that's one the things that really upsets me, that Ken doesn't even have the decency to talk to me about it, whether it be a misunderstanding or not, at least talk to the customer about it. I informed Rudy about the fuel filter deal, so he took me back to Ken's computer and we looked up the price of the fuel filters, and the price was $110, Ken told me $170, and I have all this on text messages from him. Being a veteran I also don't appreciate the fact they advertise a 10% discount for military, but they don't disclose they will only give you $100 maximum discount, this fact should be disclosed along with the advertisement online, I emailed them about that fact but to date nothing has been changed on the website, so military beware. Rudy assured me Ken would call me within a week after to discuss, Ken never called me. I sent a follow up email to Ken expressing my displeasure to which he never replied. Rudy seems like a good manager, the mechanics I dealt with seem nice, but unfortunately Ken Weber doesn't have the decency to talk to someone to try and resolve issues and I would never take my vehicles to him again or recommend anyone else do so as he cannot be trusted.
Update: After posting this review Ken Weber finally communicated with me about this via text and has threatened me with legal action concerning it. My review stands. read more