BLUF: Look, i don't like writing bad reviews, but there is no other way to review this place. I will even wait on reviewing a place so i can try them again later, just in case they were having a bad night, if i think it'll be a bad review. But this makes a few visits over the course of a couple years, and at some point, you just have to call it as it is. The food is awful and seriously overpriced for what you get, the ambiance can be incredibly loud, and the staff has no idea what is even on their own menu. With all the amazing Italian restaurants in the area, avoid this place at all costs. Don't waste your money.
I've been here a few times over the last couple years, sometimes in a group, sometimes on my own. Most recently, a few of us decided to get takeout from them, due to everything going on with COVID-19. Bottom line (and this includes my prior, in-person visits), this place can only be described as a huge disappointment.
To be fair, there are some pros. The ambiance can be pretty nice, although when it's busy, it is *very* loud inside, so really the ambiance is only nice when it's not busy. It's also a BYOB.
That's where the pros end.
The service has never been very good. I don't know if it's inattentive wait staff or they're just understaffed, but i recall from my in-person visits, getting help from the waiter/waitress often took a long time. Most recently, when ordering take-out, the people answering the phone couldn't answer even the most basic questions, and even couldn't pronounce the word, "gnocchi." Not a good start for an Italian restaurant. Further, their online menus (they have "dinner" and "take-out" on their website) are incorrect. Rather, they have a take-out menu, but don't actually have the items on that menu. The hostess taking the order had no idea, and actually had to call back twice to fix their mistake in taking an order that couldn't be fulfilled. Not a big deal, except the second time, she was clearly aggravated and rude, as if it was our fault the restaurant had items on their menu they couldn't actually fulfill. And incredibly, one of the items we were told we couldn't get was a bolognese, because they didn't have the pasta. So we replaced it with rigatoni and meatballs, only to later find out they had a gnocchi bolognese dish they could have replaced it with. They never mentioned they actually had a bolognese on their menu. Picking up the food was fine, though the hostess was of no help. Someone from the kitchen had to come and help.
Ok, so how's the food? was all this worth it? (i think you can guess...)
Rigatoni with truffle sounds awesome, right? Problem is, there's no truffle. And for the price, you really should only expect truffle oil, which is fine. But they hardly used any, and the truffle flavor was almost non-existent. There was also far too little sauce. I will say, though, the rigatoni itself was well cooked. The "lobster" ravioli should be renamed to crab, because there's hardly any lobster in it at all. All you can taste is crab, but calling it lobster means they can charge more for it, which they do. Don't be fooled. And look, they mention it's lobster and crab, but given how little lobster they use, it's suspect at best (some might say false advertising) to use the word lobster. The chicken parm, well the sauce was completely bland, with no flavor. It was impressive at how little flavor it had. even just messing around in a kitchen with some tomatoes, basil, salt, and pepper should give you better flavor, so i don't know how they managed to incorporate literally zero flavor. The chicken looked decently cooked, but it was pretty dry. As were the dinner rolls, very dry, as if they were cooked yesterday and left out. The Caesar salad wasn't terrible since the dressing is decent, but the salad itself was nothing special. Boxed croutons, no Parmesan, etc. We also ordered a rigatoni and meatball dish, but again, it was the same flavorless sauce as the chicken parm, and the meatballs were dry and bland. Overall, the portions were small, had little to no flavor, and were incredibly over-priced. read more