I requested Matthew Hall transport my Daughter in laws family 69 firebird to the mechanic to finish up the drive train It's been in her family from day 1 in California and she has been getting it back on the road and Valley Towing did not disappoint me in the move. Thank you Dyer for the professionalism you gave us Barry Fultz read more

Valley Towing Company - Towing Near Me - Phoenix, Arizona

worst service. valley towing picked up a vehicle from my driveway and damaged my driveway and didn't tell me of the damage that was done to my driveway I called them and they said they were going to send someone to fiX it and still waiting for someone to fix it. I keep on calling them and Steve is always avoiding my phone calls read more

If you require a tow, this is the place , they do what they say they are going to do and are fast and efficient ..Driver was very friendly and courteous ,they call and keep you updated on their arrival read more

valley towing is a big scam !! why? ill tell ya why .. if you need a car issue from the airport rental in phoenix done they will slap the crap out of you on fees! these guys should have the attorney general investigate their practices of billing i am going to take my bill from sixt rent a car and show the attorney general in phoenix how much they try to cost fix and pass on to the consumer reference invoice 417010 superbowl sunday i had to have a car swapped out from sixt due to a flat tire and these guys are the contracted vendor of the rental.. prices cannot be " discussed " beforehand .. such scam practice ! govern yourself accordingly. tell others. #sixt #towing #beware read more

Valley Towing Company - HERE IS TO YOU VALLEY TOWING - Towing Near Me - Phoenix, Arizona

Rudest man i've ever met in my life came to pick up my car and questioned if I had money to pay for my car and if I was the owner? super weird. Then he would mumble and yell when I couldn't understand him. I almost told him never mind and called a different place lol read more

These guys got my car to dealer without a scratch. There were some communication issues but it all took under an hour and I would use them again. read more

I just called this towing Company to get an estimate to have my vehicle towed 4.6 miles away was given a quote of $114 I'm sure that's the base price and I'm sure there's other hidden fees. FYI do yourself a favor go to AutoZone and get a can of fix a flat with compressed air for under $24 if you're driving low miles to a repair shop that'll save you a hell a lot more money than what these guys charge read more

Valley Towing Company - Towing Near Me - Phoenix, Arizona

The driver was pleasant and did a great job towing my car to the dealer. He showed up on time, loaded the car onto the flatbed with no issues. He even gave us a lift to the dealer. The inside of his truck was immaculate. It all went flawlessly. read more

Called to get my car towed at noon and was told it would get to me in the afternoon. Three hours later, still waiting. I called to get a status of when it will arrive & the receptionist said it would be another two to three hours! I told her I was worried that they wouldn't get to the dealership before they closed at 6. She suggested we make an appointment for the first thing in the morning. I said okay, what time will that be, and she said anytime from 8am-12pm. Pass! I cancelled and called a different towing company, Central Towing, and they came within 40 minutes. Highly recommend that company! read more

My car battery died and I was a damsal in distress. I called my dealership (Airpark Jeep) and they referred me to Valley TLC. My tow truck arrived in 30minutes! It was a nice tow truck with a flat bed in the back too so it would not ruin my vehicle. Mathew was the driver and it turns out we are from the same area in the Northwest. We chatted for a bit and then he hauled my car to North Scottsdale from Old Town Scottsdale. The cost was about $108 which I found to be quite reasonable considering how fast they arrived and it was about a 15mile tow. They also called to notify me when the vehicle was dropped off. If you ever need a car towed call Valley TLC and hopefully Mathew is available. I have no complaints! From the card Mathew gave me it looks like they have many other transportation and vehicle services as well. read more

Valley Towing Company - Towing Near Me - Phoenix, Arizona

Valley Towing is awesome! Ran the motorcycle out of gas this morning In the middle of rush hour traffic on the I 10! Called Rinny and he was on it. Got the gas out there and got me on my way! I'm so appreciative of the excellent service in such a stressful situation! read more

Twice I had to use these guys. Once I was stranded in my work van on the I10 and everyone told me 2-4 hours. Valley was there in 1/2 hour and did fantastic. Today my wife's van broke down. Triple A said 1 hour and then after waiting over an hour, they said 2 more hours! Even though Triple A would have been free, I called Valley Towing, and again they were there fast. The drivers both times were super nice guys. And when I called the office they were very nice too. Rates were reasonable. I don't see how this company can get anything but 5 stars. I am canceling Triple A and just using these guys in the future. (Well hopefully it won't happen for a while! ) read more

Without exaggeration, I think these are the worst people I have ever met. As a physician, I have taken care of rapists, murders, etc. I would much rather deal with them than this company. Our daughter was involved in a car accident and the car got towed to their lot. The driver told her she could pick up her textbooks any time by going to the lot. When she went, their desk attendant yelled at her. They wanted a notarized letter faxed to them to allow the information to be released. When I faxed the letter, they again yelled at her for wasting their time because it was faxed and they need the original. And worse, the notary put June rather than September for the date. Her mistake - so they yelled again and threatened to have us both arrested for a fraudulent document. Thankfully, the insurance company got the car out of their grubby hands so they are nothing but a bad memory. I called the owner and nicely suggested they give the drivers a letter outlining the process. Both the owner and her assistant were just nasty. Not their job, our fault for not following instructions, etc. Like I said, give me a mass murder any day over these people. Take your business elsewhere. read more

Might as well push your vehicle wherever it's gotta go. Called on a Saturday requesting a tow PER MY DEALERSHIP and a young man got snippy about towing on weekends. So we scheduled for it to be picked up on Monday morning. I called on Monday morning at 7:02 am to verify. They said it wouldn't be till early afternoon. I called at 2:52pm to check the status from work. They stated they tried calling the dealership I "requested drop off at" and the service advisor was non existent. I asked what dealership they were calling and they gave me a completely different city dealership. They stated that's the name I gave them even though it wasn't. ( My car was gone for 2 months I KNOW AT WHICH DEALER). I told them they need to call the correct one and get back to me when they do. The gentleman stated I should have "facilitated a call from the dealership". WHY WAS THIS WAS NOT COMMUNICATED ON SATURDAY OR MONDAY MORNING. They reached out to my dealership and "go figure" couldn't get ahold of them. They stated they "trusted me now because the dealership texted me the ok". RIDICULOUS. I AGAIN just got off the phone at 9:20pm to make sure my car even arrived. No communication. read more

Amazing. I was in a very unique and horrible situation and this company made it absolutely as easy as possible. My entire family was out of the country when my sisters car absolutely broke down in the middle of a freeway as I was driving it in an unfamiliar state. This company was so understanding as I had to keep calling to update information as my family and I were able to finally communicate. An on Easter Sunday too! So so helpful and so kind. read more

Just for your information before you call. The add a 30% 'administration' fee ontop of any towing charges that they would quote you. As described by their representative, 'administration' is fuel, wear on the trucks, paperwork, etc......basically doing the job of towing. My $185 dollar tow thus became $240 for doing their job. I would not recommend them to friends. read more

I have had to use Valley Towing twice now. I have used some other tow services around the valley. My previous experience was not good. I allowed my roadside company to pick the tow company and found myself sitting around wondering if they were EVER going to show up. It took longer than I was told and the driver/operator lacked professionalism. When you have that unfortunate need for a roadside tow, it is already stressful enough. My experiences with Valley have been the opposite. Very professional and courteous, they arrived in less time than I was told and the driver was clean and professional. I strongly recommend Valley Towing. Great job guys! read more

Do not use this company!!!They damaged my car and then tried to tell me the damage was there before they touched it!!!

Great company! Came to my rescue within 40min and got me out of a parking garage. Alfonso was extremely nice and cautious with my vehicle. Made sure I was aware of the damage on my car prior to towing me to the nearest Nissan. Call these guys for your towing needs in central Phoenix! read more

Valley Towing Company was great! My sister's parked car was hit by a construction truck and we wanted to get it towed to the body shop. I called Valley Towing and they were able to send out a driver immediately. Unfortunately, the police took forever to come do a report, but the driver, Steve, stayed with my sister and helped her navigate the issue. He even offered to drive her to her class at ASU! Thanks Valley Towing for taking such good care of my sister's car. read more

The employees were completely rude and disrespectful. Took me three times to get the stuff out of my car. I was told by the person who towed my car I would be able to get my stuff no problem. The first truck driver was terrible. He didn't not make eye contact with me, was on the phone, chewing his gum, and so disrespectful. By far the worst service I have had in my lifetime. My dad had complained to the owner and she threatened to put both my dad and I in jail for having a "fake notarized letter" Take your service elsewhere where you will be respected by the employees. read more

Wayne at Valley Towing was AWESOME! He came in a timely manner and was able to get my van on the truck even though my parking break was stuck on. He had to tow me around a Starbucks drive thru and was pleasant and nice even when people were being impatient with the 3 extra minutes they had to wait! I'm so thankful for him today and how efficient he was to get my van to the dealership for repair. I called 4 other towing companies and one was a 90 minute wait and the other companies phones were disconnected or not answering. I'm so glad I found Valley Towing Company! HIGHLY recommend. read more

They tried to charge me $240 for a 1 mile tow to the repair shop. I called to verify, and the guy was totally rude and said 'I guess that's the price'. Total ripoff place. I sent the tow guy back, who was a very nice guy. Do not recommend this place. read more

I was in need of a tow and had two companies bale out on me in two days. I spoke with Kristen at SanTan Ford and was referred to Valley Towing. They were there on time and got my truck to the dealer. Donn the driver was great to work with. Thank you both for actually caring about the customer!! read more

Crooks... my truck broke down in front of their place and the lady said I could keep my truck in their lot over night. I went out and bought a new tire to be put on and they offered to put it on. The next day I come in and he said the bill is $100 dollars. I refused and said I would give $60 then they took my truck and drove it into their pound and would not release it until I gave them $100. The owner and his daughter and everyone that works there are crooks. I should've called the cops but everything else in life was falling apart at the moment so I paid them. I got exhorted and I don't wish that on anyone it's degrading read more

No it's not fun to have to have a vehicle towed and there's never A good time. It when it does happen, and believe me, it will, you want to make sure you call the right company that will not only come in a timely manner, which is important when you're in the side of the road waiting but also one that will be professionals and take care of your car. Valley towing is great and I never have to worry about how myself or my vehicle will be treated. read more

This is the worst experience I've ever had with a tow company. Shady business practices all around. Towed one of our fleet vehicles back to our office and then proceeded to fleece our employee. 1st citing one cost for towing, then once the employee agreed, that price mysteriously increased again and again. Finally, they priced it out of the funds the employee had on hand. This lead to them towing it back to their impound yard and then effectively doubling the cost. When we went to pick it up the next day, they informed us they only take cash. They informed us that everyone knows they only take cash. Because that is what all reputable operations do, run on a cash basis. So in summary, if you are looking to be gouged by people with terrible attitudes looking for ways to empty your pockets, then Valley Towing is your best bet. read more

Small company so I guess it depends on the day and who you deal with makes the difference. My car was towed after an accident. Tow guy was great...didn't talk much but gave me the information I needed. Went to get my belongings out of the car that weekend, and the guy there was nice and patient with me while I made two trips back and forth. Called today, at the request of my insurance company to release my car, and I guess the lady who helped me wasn't having a good day. Really short and kind of rude, almost like she couldn't be bothered to help me. That experience alone took them from 4 to 2 stars...one star each for the two gentlemen that I dealt with in the beginning. read more

Took an hour and a half to arrive when they finally did had no room for passengers. Once the car finally got to my house after getting a ride from a friend the driver refused to drop the car in my driveway then charged $70 for a 1 mile tow read more

Very timely arrival, fair price. Little Hoss made the tow, not anyone's favorite situation, a fun experience with his positive, entertaining personality! However I hope you have no questions about billing because it won't be kindness you are handled with on the phone. read more

I had a great experience this week with them. We were going to tow our truck to the dealership but changed our mind at the last minute because we figured out what the issue was. We expected to pay a service fee and they waived it. Very honest driver and respectable company. read more

I have used Valley TLC for towing and limousine service and have never had a bad experience. The office staff makes scheduling easy and the drivers are always professional. Our most recent ride was in one of their Cadillac Escalades. The car was immaculate and the chauffeur made our special event even more special. read more

Amazing company! Jason was our towing expert and he saved the day! He arrived in record time and was so pleasant. Our one date night for the semester (we have two young boys) was salvaged and we had a great story to tell. Thank you Valley Towing!! :) read more

I would definitely not recommend this company. Initial customer service call to have my sons car towed to a dealership was completely unprofessional. When the tow truck driver arrived at the location, he was very rude to my son. This business can definitely improve on their customer service. read more

Steve was great and on point with his time estimate, and called back when he said he would. They dispatched J.W. with a flat bed to get my boyfriends truck that died at the airport. Amazed how it was done. Super friendly and the driver even gave us bottled water. read more

Wayne and Matthew at Valley Towing Company were a tremendous help this morning with getting my truck towed to the dealership. I was having MAJOR problems with getting other towing companies to come out until I called Valley Towing. They were quick, efficient, and ready to jump in action in helping me. Matthew was very pleasant on the phone and assured me that I would be taken care of as soon as possible (which was within 30 minutes). When Wayne got to my house, he was so patient and kind with me. Wayne chatted with me about the possibilities of what could have gone wrong in my truck and that he would take care of me. Chatting with Wayne for a bit made me feel so much better knowing that my truck is in safe hands. Thank you Wayne! By far, the best customer and towing service I have ever experienced. Thank you so much Wayne and Matthew! Your kindness and help is very much appreciated on this frustrating day. read more

Valley towing company located on 2617 N 16th St phx az sucks... My truck got impounded. I pay all the fees every thing seem to be good but when they pulled my truck out they broke my front bumper i was calm and very patient with then into the owner or the manager told me they will not pay to have it fix or replace. I I'm curently working on a law sue against them. I will never use this company ever again read more

Truck broke down on Friday, pulled WAY off of the road, no danger to anyone, Got off work at 6 and they towed the truck... They would NOT let me pick it up that night, had to wait until tuesday. I find it hard to believe they dont tow on evenings weekends or holidays! And they charged 530.00 to haul it 10 miles. Way to pick someone while they are down. read more

My car became disabled in my garage. Called this towing company on the recommendation from my car dealer. 1st call placed at 10:30am and was told it would be about 90 min. 12:30pm, still no tow. I called back at this point and was told it would be 30 min and....she took my information again...what did she do lose it or maybe she forgot to order in the first place. Ugh. 1:30pm (3 hrs. now) I contemplated calling another company and then I though what if they both came together or the 1st one came for nothing. So, I still waited (it's not like I'm going anywhere, right?) Finally 2:30pm they arrived. 4hrs people!!! and not even a call from the office to say oh they're busy or running behind, nothing. The guy was nice enough, but had a lot of difficulty jumping it to get it out of garage. I stood and watch as he hooked up the chains and started to pull it onto truck, I'm thinking there must be something I have to sign, so I stepped in the driveway and away he pulls. No goodbye, no thank you, no I'm sorry it took so long. I will never use them again. Doesn't anybody give good customer service anymore??????? read more

Valley Towing Co. you are fabulous! Husband stranded on Northern and 23rd Ave. Hitch broke, trailer & truck separated. Our AAA was totally worthless, useless. They don't tow trailers and the tow co's they referred me to didn't answer or were in Apache Junction! Really??? So forget AAA. Valley Towing, unlike other tow co's I called, answered on first ring & had driver out there in less than 30 minutes! Email link provided for easy payment or payment taken by driver. Easy, courteous and professional. When it's 115 degrees out and you're stranded in a dangerous situation, service like that can do a lot to ease the stress. Thank you!!!! read more