Difficult tow , moving a very heavy forklift. Juan did an amazing and quick transport to the new…read morelocation. Five Stars !!!!!

This place is bullshit. Called to arrange to to pick up my towed vehicle & made multiple calls to…read moregather info & confirm times yet each time i was told they were open 24/7. When i showed up at 5:30 come to find out lobby hours are only 8-5 on weekdays even with the big sign outside front stating their business hours are 8-6 pm which is still incorrect!! Why in not 1 out of the multiple calls i made prior did they let me know that lobby hours are 8-5 on weekdays instead of saying yes we're open 24/7!! They are in fact open 24/7 for towing but NOT to the public only the police. When i called they clearly were aware i was the public considering i let them know i need my toll fees & confirmation to get my vehicle after it was towed by the cops so why the false info & lack of courtesy to let me know they close at 5pm!!

Was just driving north on the 51 and was almost taken out by one of their tow trucks who was…read moremerging in and out of lanes because the tech was on the phone. Called the company to see if they could at least tell their tech to be careful and the person who answered told me there was nothing they could do about it. Your logo on the side of that truck there ought to be something you can do about it. Very dangerous.

Very fast service and professional. JR took care of my car and made my tow go as well as it could…read more Definitely recommend.

I've always found impound lots scary as they are usually in out of the way places and you feel like…read moresomeone is about to murder you as these places are usually quite desolate. I had to come here to gather all my belongings from my vehicle after a car accident this weekend. I didn't want to be here but this was about as pleasant of an experience as it could be. Lady behind the window processed everything and made me sign a few forms and then opened the secured door for me so we could walk over to my car to get my belongings. I still have quite a few items in my car and she was very kind and helped me with everything. I had to get a bike rack off my car, and she was nice enough to help me. I then also had a phone mount that was help up by my A/C unit and she was able to wiggle it loose. She even helped me carry everything over back to the office and also a 24 can case of soda water I had. After I loaded up my car, I needed to use the bathroom before the long drive back home and she was ok with me using the bathroom. Overall, about as good of an experience as possible! I hope you never have to experience this, but if you do, I hope you also get the same nice lady I had.

My mother who's a handicap woman used my car to drop off food for my sister who just came out of…read morelabor and parked my car in handicap without the placard. Towing the vehicle because there's no placard or handicap plate isn't the issue and is completely legal. However contacting them and requesting to pickup the vehicle which was towed from private property, and has my mothers medicine in the car they said well it was towed after our office business hours and we are closed because it's Friday you won't be able to access or pickup the vehicle until Monday morning. Any legitimate or respectable towing company offers office after hour pickups for a fee or has a way to setup an emergency office after hours service and what I got is a woman who said "sorry I can't do anything but hope that your mother will be fine until Monday morning" and hung up on me

Very unfriendly driver , was threatening to Use a firearm…read moreall because he was denied the tow job , very unprofessional, he could've offered a bigger truck or the right person for the job instead he chose violence absolutely disgusting and disrespectful, do not tow with these guys !

This company sent us the wrong tow truck after not listening to us over the phone the first time,…read moredriver comes out, is immediately told that it's not the right truck and won't work how we wanna load it. Instead of getting the right person for the job he got an attitude and started talking about how he's strong and big and has towed forklifts before he simply didn't have the tools for the job so we told him that. He then stated he's gonna have to charge us for coming out even though THEY sent the wrong truck. When he was about to get in his truck he said a few disrespectful things under his breath so I told him he wasn't gonna talk to my grandpa like that, he told me he'd beat my a** and got in his truck real quick, I stood up and started walking towards his truck when he floored it out of my driveway and yelled out the window that he has a gun and will "happily" use it. After this happened, we called Power towing and they blocked all of our numbers while we tried to get a hold of them. Horrible company, CRACKHEAD TOW DRIVERS. DO NOT USE THIS COMPANY. Handle your business like a man.

They picked up my son's best friends and brought it to the house quickly, placed it exactly where…read morewe needed it, was cost effective and he was so nice!! If we ever need a tow we will use again and would recommend to anyone!

I had my truck towed 7 miles in Gilbert with this company. They towed the truck backwards due to it…read morebeing rear wheel drive. Tow truck driver moved very quickly and never mentioned anything about possible issues with towing backwards. While under tow the tonto cover ripped off flew over the front, and damaged the hood, windshield, and front right quarter panel. Upon completion of repair I noticed issues right away. I have a picture of the truck hooked up to the tow truck with no damage and sent pictures to Major league showing damage. I called and spoke to the owner. He said anything that flys off is my fault, and they have no liability. Obviously I have never driven the truck 45mph backwards, and never even considered the tonto cover may be ripped off during tow. Driver never mentioned or even gave me a second to make sure the cover was secured, however it was locked as and closed shown by the damaged locking mechanism left behind. The owner has ignored my emails and calls not addressing the issue. 3 days earlier I had the truck towed from north to phoenix to Gilbert (57 miles) with no issues from a company out of north phoenix. If you want any accountability or safe towing I do not recommend this company. I have given them more than a month to do the right thing before leaving this review. I have since submitted a claim to my insurance and they feel the towing company is liable and will address legally.

I had a tire blow put late one night. Not knowing if there was more damage, and being unfamiliar…read morewith the area, D&J helped me find a safe location of a particular chain mechanic and safely towed me there. The dispatcher and driver were both friendly and professional. The driver was exceptionally patient with someone who hadn't been towed before and didn't know what to expect. Hopefully, I never need a tow in Peoria, AZ again, but I recommend D&J to anyone who does!

D&J was reasonably priced, quick to respond and went above & beyond to help us…read more Thanks Josh!

This place is absolute trash. They steal your stuff out of your car and pretend like they didn't…read more And then wanna argue with you about it

Ninja tow is a fabulous business. The staff goes far above and beyond what they need to do. They…read moretruly understand customer service.

John was very nice and helpful! I am so grateful, this towing company is not like how most are and…read morethey are very sympathetic. Great work.

My car was removed from on front of my own home on private property. We thought for sure it was…read morestolen because in the 5 weeks we've lived here not once has either my husband nor I been informed that our community enforces towing. In my journey to locate my car I spoke to an employee and simply asked who requested the tow so I'd know who to contact for disputing this, and based on his hyper defensive response it was immediately clear who was responsible.. I tried to communicate that there is no signage mentioning towing because I'd actually went and looked specifically for that just hours before, knowing my son would have to park on the street due to our moving boxes arriving earlier that day and filling the garage. He was rude and aggressive and tells me "ma'am you broke the rules and got caught, now you need to pay the price" ! No sir, that is incorrect. See, you do not get to force consequences onto me that I did not willingly expose myself to. I did my due diligence assessing my risk, and in the absence of tow away signage I made a decision to violate my HOA policy knowing all too well that at worst would lead to a warning or small citation at which point the issue would be resolved as our garage would be cleared out .. So while I chose to break HOA rule, this man and this company actually broke the LAW!! With your logic "wrong is wrong", then I will be damned if I pay you to violate my rights. I'm not held to ADOT, city and state standards of practice, you are, and enforcing towing on private property without adequate signage is in direct violation, You also kept my vehicle a whole extra day despite law stating you needed to be available to release it, you were unreachable until the 4th attempt and then returned call from unknown number over an hour later, hung up on me when I called at 10am literally in route, and then told my husband at 2 pm that you were "away for the day" despite closing at 5, on top of that you stated "cash only" on the phone which is also unlawful. So that is 3 blatant violations right there and you want to tell me about rules and consequences?? My husband informed you that the signage is nonexistent but you chose to charge him $275 anyway, and had the audacity to say it was "probably" me who removed your stickers . So I've gathered my evidence, including the clearly visible rain and sun rot residue where stickers once were, videos/photos of the post where there's SUPPOSED to be a tow enforcement sign at the entrance of our community, and I'm also putting flyers on every door in our community to see who else was affected by your predatory and unlawful towing on private property and we will be meeting again in court. I submitted a formal complaint with ADOT last night and quite frankly I'm hell bent on making it crystal clear who needs a lesson in accountability here. I told you repeatedly I didn't want to fight with you on the phone but you continued to overpower, insult, and steal not just our property but our money as well. Two people in my home use that car for door dash and uber as their sole income so you will be covering lost wages.and the TV that was in the back seat exposed to the summer heat for two days will not turn on now, and had you made yourself available to retrieve our vehicle as you're obligated to do, we could have had the ability to protect our property from the elements. But you didn't do that because I respectfully disputed your actions and you wanted to show me who' makes the rules.. This is so blatantly unacceptable and unlawful it's going to be open and shut in court. I'm honestly shocked that you actually went thru with taking our money. And I will see what we can get accomplished in person or in court regarding your contract because I don't pay HOA to hire criminals to prey on us. I'm honestly disgusted that people and businesses like this exist. - Kristina Capello