I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS…read moreStore location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation.

Easy! Thank you Anthony. Your help was well received…read more Went in to have some paperwork notarized for my 95 year old mother in-law and you can imagine all the things that could go wrong. Her age, hearing, eyesight, mobility and language are just some of the things that are always taken into consideration when getting things like this done. Anthony took care of business with a respectable humor and grace for a young man. His kindness was not lost on us. The easiest notary appointment ever with grandma. Last word...perfect.

This is a very convenient location for me. I live less than a half a mile away from McHenry…read moreVillage. This is located on the Briggsmore side easy access in and out. Between needing to mail things, Amazon returns, prepaid UPS etc. this is a great go to place to be able to just run and get things done quickly. I've done everything from ship priority mail here to returning a Comcast box today. Never a bad line, and they follow Covid safety protocols. If you're in need of mailing services package services etc., this is an easy and convenient place to use.

I have been a box holder for 8 years and pricing has gone up consistently every year…read more This week we ordered medication from Kaiser and the staff handed it over to a stranger who took it home. This is a 90 day supply, retail cost about $3k. Only after losing my marbles did they get busy and start trying to figure out where it went. Life saving heart medication. Asked for a manager or owner call, NOTHING. Do better!

Excellent customer service and the staff were WILLING to help me ship my small item (medication)…read morevia cooler. The person even went with me to CVS to ensure they had an ice pack to keep my medication cool. However, the staff ended up making a cooler packed with an ice pack he had and shipped my item! The only part was that it was very expensive $$ to ship (fast priority) just to Riverside CA from Modesto, but it was worth it.

Excellent packing service, and the package arrived in post falls idaho. It did Coste almost 60.00…read moreto ship though. A bit more than expected Vannessa hanlon

My experience with my mailbox is always Pleasant the energy always is the same she greets her…read morecustomers with a pleasant smile also she make sure that her have the best deals for as prices is concerned she gives off the best customer service to make sure the customer is satisfied and the compassion that she have doing Christmas time the holiday time I experience she makes fudge she also makes the best chili if that's not the best customer service appreciate you thank you for all that you do for your customers

I love Cheryl. I have been her customer for over 15 years, and she has helped me with EVERYTHING…read more SHE IS A WEALTH OF KNOWLEDGE AND YOUR GO TO FOR ANY KIND OF HELP. If she can't do it she knows someone who can. 10 STARS!!!

Talk about a diamond in the rough. I was looking for a notary, and was referred to this place by…read moreanother shipping store. I called and sure enough, Teryn, is a notary onsite. So, I went in with my papers and UPS sticker and she did it all for me. They even provide you with copies you notarize for free. She was super friendly! Other places charge for ridiculous things like a piece of tape to shut a box. They have everything in here. They're able to ship with all the major shippers. They also, make keys, computer rental, and even have ice cream. I wish my pictures were better, but I was trying to be inconspicuous. You should definitely check this place out! Always support local!

I absolutely LOVE Bear Postal! Especially the owner Jessica! She is amazing! Always so helpful and…read moreknowledgeable about all things shipping! She's also a notary and went out of her way to help me get a very important document notarized in time with extra copies of everything for my records. The store is adorable and they have so many awesome key option! I will definitely be going back soon to get my keys made! This store is fantastic and its great to support a local family business! Also it's great to have a one stop shop like this for everything you need be it PO Box or just simple shipping. What stands out the most is the fabulous customer service. Even during the holidays where they are at their busiest they are still all so kind! Way to go Bear Postal!

Do not like this location employees are very rude. Lines are always long. When I got up to the…read morefront they did not have tape , they said I could buy tape to close my package. Every time I come here the employees do not seem happy and have an attitude.

I like the physical post office. Short wait times, really nice employees, and great prices. The…read morepostal carriers are terrible. They put my package key in the wrong mailbox (for a package locker in a multiple apartment cluster box). I called and called and no answer at the local station. I put a note in my mailbox for him to check for the key and move the package key to my mailbox. He took my note down and just placed it back in my mailbox. I called again and finally got through 2 days later. They had him go back through, find the key, and put it in my mailbox. Thankfully the other person hadn't checked their mail yet! And just 2 days ago they left a box and a bag of my expensive, brand name medication just sitting on my doorstep without a knock or a doorbell ring. I even have a custom sign on my door to please ring the bell when delivering packages. I was home all day waiting for it in the mailbox. When I called to complain, they said the carrier isn't required to ring the bell. He could have rung the bell out of common courtesy. Even Amazon rings the bell for package deliveries. What does it hurt them to ring the bell? Super disgusted. He definitely doesnt treat us as we would like to be treated. The last carrier I knew by name, he always rang the bell for deliveries, he waved as he drove by, and I left him See's Candy at Christmas. This carrier is just awful. The exact opposite of what a customer facing representative should be. So disappointed in the carriers they're hiring.

Always meets my needs! The young ladies at the counter are always the best! I was in need of a last…read moreminute printing job, and they had me in and out quick!

Yesterday ( April 30th ) I brought several USPS and UPS packages to be mailed - they were prepaid…read moreand labeled. My mother came along with me with a package to send via USPS. The young girl working behind the counter took all my packages, only gave me a receipt for 1, and set my bins down / or handed them to me and I set them down, but began to help my mother. After she got my mother's package labeled, we got busy talking and took off. I realized once I got back from work that I forgot my shipping bins at the center. I called, and the same girl answered. I explained I had accidentally forgotten my containers. The girl told me she thought they were trash and threw them away, she asked me if I wanted them back and I said yes please, my mother would be there to pick them up. I confirmed with the girl on the phone what their hours were, and she told me she would be there until 5:30pm. At 5:20 my mother called from the front door of A+ Shipping center, it was LOCKED. Doors were locked lights were off. They left early knowing that my mother was coming to collect my property. We will never use them again. The employee was rude!

​Terrible customer service from the assistant manager. While the store manager here is amazing, the…read moreassistant manager at this Plaza Parkway location is incredibly condescending and contentious. She actually told me that I "never understand anything" when she speaks to me. ​It is entirely unacceptable for a leader to talk down to customers and blame them for a breakdown in communication. She lacks basic respect and patience--be careful who you deal with at this location.

I was assisted today by Lynette and I just can't say enough good things about her. I had some…read moreconfusion ON MY PART regarding having the right packing for right item. Also needed help sending photos. She was so helpful and went above and beyond to help me. A five star employee!!!