On May 17 of 2021my wife and I purchased and wrote up an invoice/contract for a hot tub from Valley Pool and Spa in Kelowna, put down a deposit and agreed on a tentative delivery date. When the tub was ready we were still out of town and further agreed to a delivery date to be at the end of November. We offered to increase our deposit if not pay in full but Sean said that would not be necessary.
It is now the end of November and we were to have the hot tub paid for and delivered this morning Nov 29,2021. When I was informed on the balance it was $1380.00 higher. Upon 4 conversations with the owner Sonya Peitsch, she informed me that the extra dollars was for the taxes owed on the invoice, which at the time of purchase, was understood the price on the invoice was the total monies owed, all inclusive, on the printed invoice it states PST-$0.00, GST-$0.00
Sonya one of the owners admitted to the mistake and went on to explain that it was an error on her part but was not willing to take onus of her error and expected me to pay for it.
She went on to say that there is no punishment on Human error and that SHE was not responsible. Then she hung up on me. On the last conversation my wife called her and spoke to her nicely and calmly and then she admitted to making a mistake and then went off to say "don't you ever make a mistake" and then went off on my wife about some personal issues then proceeded to hang up on her without letting her have anything to say.
I am/was a business owner and strongly believe when an error is made the person who makes the error should own up to it [as Sonya did] and not make someone else pay for their mistakes as she is doing to us.
To me this is not an honorable company that stands up and take onus/pay for their mistakes, all who ask of our dealings with Valley Pool and Spa will be told what we think. read more