Apathetic lazy cashier in the garden at the Kelowna store. Knows nothing, can't get tape for the…read moreprinter and can barely ring in the items! Whomever hired and trained her should be fired . Rona has no concept of customer service and the plant dept is the worst. We are trying to buy Canadian but they really make it hard.

Picked out some cement slabs and asked the guy there if he could please get the fork lift and load…read morethe pallet 2200 lbs. he said you have to pay first which is fine I ran in and paid 5 minutes , came back out with the slip and he said his shift was over and wouldn't load. It would have taken him 3 minutes. He had spent the whole time we were there chatting up a co worker girl,not working at all. I had to go in and find an operator.

The windows in general are good. But we had a 3 separate sashes that had issues with them. 2 got…read morereplaced no issues but 1 is still waiting as they sent me the wrong one twice (they're having issues figuring out left and right it appears). It's been two years now and gentek has totally ghosted me I've left messages nobody will talk to me anymore. I've given them nothing but time and a good attitude about the whole thing. Not impressed, and tho the windows are nice do not buy from here.

excellent online customer service. They were very fast and responsive when i had to return…read moresomething because it was the wrong size, and then super helpful almost a year later when i had to use the manufacturers warranty. Could not be happier with how professional these folks were.

From the owner: 100% Canadian Owned & Operated.read more