I highly recommend Total Restoration. They were very efficient and prompt in responding to our call. Great overall professional experience with a smile! Will definitely use their services for any future incidents or assessments! read more

Total Restoration has helped us with a mobile home that had a water leak. They were professional and timely and got things back to great!

My experience with Total Restoration was extremely Positive. I had them come in, pack up and move out my furniture and possessions. I received a fair quote, on the day of our move they showed up on time. The workers were extremely accommodating, professional and mostly hard working. When they felt they were falling behind they called in backup I would not hesitate to call on them again. read more

If I could I would give this a ZERO. The owner has no idea what she's doing I would highly recommend you absolutely AVOID this company at all costs. I had a flood this summer and they have DESTROYED my home with their so-called "renovations". They don't measure anything, they don't plan for anything. They just come in and fuck everything up and leave you with the mess. See you in court Total Dimwits!! read more

Total Restoration Services - They didn't measure anything and ruined my kitchen and this is the FINISHED product. - Damage Restoration Near Me - Kelowna, British Columbia

There wasn't a less than one star or i would have given Total Restoration it.Should be called Total Disaster We had insurance claim they were responsible for completing When we moved back in Kurtis hadn't even walked down the place We had the following items 1) Doorbell was smashed and making a funny noise 2) Gas Stove was not hooked up 3) Water to fridge wasn't hooked up 4) Washer and dryer not hooked up 5) Vents were not installed in some places 6) Downstairs was not cleaned dust everywhere 7) Upstairs Bathrooms weren't cleaned from dust 8) Couch upstairs was not plugged in. Had Couch over plug in 9) Boxes downstairs not unpacked 10) Carpets with dust weren't cleaned 11) Furnish was damaged during vent cleaning Upon living in the house, the following items were discovered * Hardwood where the dishwasher was not installed * Hardwood under the cabinets in the kitchen Does not match rest of Hardwood * Ceiling fan missing a cover to the light bulb * Baseboards are not flush with the hardwood * Doorbell still has a buzzing noise when pushed to ring * Water damage downstairs from dishwasher It should be noted when they hooked it up it was leaking bad, and they removed it to the carport * They put felt on the legs of washing machine and upon doing loads it would slide out ( They have fixed now ) * We are down to one spoon in the house now. . Numerous dents and scratches on the walls I was told on Oct 3rd that Kurtis would be completely removed from my file. Marisa (CEO married to Ex CEO) took over and she was ok for a few days. When pushing for dates to fix the rest of the items she went radio silent I have heard Kurtis is still dealing with Insurance on this claim. Curtis is very arrogant person. He always tried to push the blame back to the sub contractors or me. Nothing was ever his fault . I never hired the subs . I don't know how I can be blamed for his screw ups DO NOT USE THIS COMPANY !!!!!!! read more

DO NOT USE THIS COMPANY! I had water damage done to my apartment unit in February of 2020 due to neglect from a tenant above me. At first Total Restoration was pretty diligent about checking on the water damage to see if it was drying up on its own. Unfortunately that was the extent of their care. After 4 months of waiting patiently for something to be done (I was giving them space due to the peak of COVID), they finally came in and tore out the drywall, flooring, and toilet. Leaving my bathroom completely unusable. The communication on next steps was non-existent and I was left confused as to who was in charge and when it was going to be repaired. After trying to contact strata and total restoration I was able to find out the name of my case manager. He had not tried to contact me once to let me now what was going on. I had to seek him out. Leaving messages with total restoration for him to call me back and receiving no follow-up. After about two more months I was pushing to get this reno done even more and the drywall was applied while I was out of town. The restoration worker painted the bathroom without consulting me and the project manager was told and said he would come quality check but never did. I was finally told I needed to go order tiles. Which I did the next day. I was told that it would take some time for the tiles to arrive. I was upset that they had not given me the go ahead months earlier so the tiles would have already been there. The tile delivery was delayed and I was given the option to order new tiles but I feared they would be delayed as well. I received a voicemail from the flooring company stating that my tiles would finally be in on the 24th of September (2.5 months after ordering) and the 28th was the soonest they could schedule a time to put the tiles in. I needed to confirm this date and tried calling back 3 minutes after the voicemail. No answer and voicemail full. I called back multiple times for a week straight before getting in touch with them to confirm. Finally the reno date was booked but the date rolled around and nothing. They did not show up at 8 when I was told they would and called them at 1:00 when I still had not heard from them. I was told they needed to talk to the project manager and would call me back. That is where I am at now. Bathroom still not done almost 8 months later. I would never use this company again. Their communication is non-existent and their work is below average. They drywalled a piece of the hallway wall and didn't even sand it fully before painting and now its left uneven and ugly. DO NOT USE THIS COMPANY!!! I have been extremely patient but am at my wits end. read more