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    Okanagan Home Center

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - Okanagan Home Center

    HVAC installation or replacement

    Pool installation

    Okanagan Home Center Photos

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    8 years ago

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    Ace Plumbing & Heating

    Ace Plumbing & Heating

    (7 reviews)

    If you're seriously considering hiring ACE, I urge you to get everything they promise you in the…read morequote, including any warranty, claims of savings, free inspection, and, importantly, how the new furnace or AC unit size was calculated so you'll have something to use in court as evidence! In my case ACE tossed in an undersized furnace and ran. The installer told me ACE never did a load calculation (manual J) on my home because my ductwork couldn't support the extra airflow required by the correctly sized high-efficiency furnace. ACE just matched the CFM of my old furnace with the closest Carrier high-efficiency furnace regardless of the BTU size so my ductwork wouldn't be an issue. Sneaky! ACE never properly installed the furnace because it will quickly overheat and shut down if I try using anything but the cheapest, lowest-grade filter. Now I'm stuck with an undersized furnace that's less efficient than my 47 year old working furnace was. Worst of all, ACE doesn't care! Horrible customer support! The owner told the court the installation along with the commissioning sheet passed inspection, so the furnace was correctly sized. He also told the court the salesman no longer works for the company, so he has no idea how the furnace was sized. All lies! He even said it was my fault for accepting the quote. Now that's a company you can count on! If it's not in the quote you sign, don't hire them! Zero stars!

    We had our 10 year old furnace crap out during a cold snap. We had a tech come out to the house to…read morelook at it (not from Ace). He was able to set it so we could used only the heat pump while the lart was on order. When he returned several weeks later to replace the part, he discovered much more damage, and informed us that there was a class action suit against Carrier (the brand of our unit), and in order to have Carrier replace it, we had to get a Carrier authorized dealer to do the work. We called Ace, and while explaining the situation, the receptionist argued with us about there being a class action suit regarding this piece of equipment. Since we had looked it up already and found it to be true, we knew she was wrong. She finally gave us the phone number to call Carrier directly, which we did, and they confirmed what we already knew. We should have called elsewhere right then, but we called Ace back, and proceeded to argue a little longer with the receptionist. After being transferred back and forth between the manager and the receptionist 3 more times, and her attitude not improving, we hung up and called elsewhere. Save yourself a scathing by the receptionist from hell... go somewhere else. Anywhere else I would think, and you will be much better served.

    Okanagan Home Center - hvac - Updated May 2026

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