One of the best purchases we've ever made!! The knowledgable staff were very helpful and made our…read morehot tub buying journey very enjoyable and effortless. The delivery and installation was excellent. Highly recommend their products and service. I'll be honest the thought of buying a hot tub seemed like an excessive purchase on the onset of the idea but once it showed up and we started using it my only thought was "how did we live without it for so long!" Just do it, you won't regret it!

So sad that my first visit to a spa store turned into a polished, used car, pressure, misleading,…read morecompetitor bashing and deposit tactic experience. I thought this was going to be an enjoyable, major purchase experience. Now I'm researching online and emailing for quotes and information from other brands.

good range and nice store lots of family stock in there . Prices a bit high and some stuff you can…read moreget elsewhere a bit cheaper too.

Great staff here, we got our awesome fire table here and we love it. We can't wait to come back for…read moremore stuff. I think it was Miranda who helped us out and she was great!

Honest reliable didn't try to upsell.gave honest opinion and tried to save us money Nice friendlyread more

Wow, wow, wow! First class all around. From sales (Christina and her dad) to the service delivery…read moreand install (Leah the mom, Scott the brother *I believe*) and follow up and maintenance scheduling (Sarah, sorry if I misspelt) and everyone else in this company went ABOVE AND BEYOND to make sure our needs were met, we were informed and all our questions answered, to making sure we got a fair deal and it was the little things and their attention to detail and doing what they said that really shined though. They care, like TRULY. It's not just a business or a job for this family you can tell they love what they do and the customer service you receive emanates from this aura this family and company have. Can't recommend them enough, they're actually doing the maintenance for our pool we had installed with a different company prior to finding this gem of a company because they're so good to deal with. Give this company and family the business, you won't regret it!

I wish I could give 0 stars. I bought a pool and hot tub there earlier this year as part of a new…read morehouse build. My biggest mistake of 2023. They unilaterally increased the price, and I had no option but to proceed given the house build timing. The hot tub (Cal Spa) has already had problems but management's attitude is 'your problem, not ours'. It is my opinion that this is not an honorable company.

Great staff and great service!! Valley pools installed our pool liner last season and everything…read morewent smoothly.

We bought from their store in Kelowna BC. product was…read moredelivered used. Dirty and with dirty filters. Sure they gave us new filters, but they gave us the Wrong ones!!! Really??? went to change the filters and the cheap plastic hooks on the filter cover were ALREADY broken, ya a used tub! Very hard to get anyone on the phone! They never answer, but might call you back a week later if they do. NO Manuals!!! and we have asked for them many times. Yes they will email us the manual......never got anything I CAN NOT recommend them or their products based on things so far. Poor product, poor service.....

They just charged me $1200 to close my pool for the winter. Which was more than double what I…read moreexpected. I still have to put the winter safety cover on myself. The prices they quote are not what it will cost.

Tyler made an appointment with us - missed it, then tried calling to rebook, then hung up on us…read more Said it wasn't confirmed. We just wanted some help! This was the third provider we tried - no one wants to work anymore.

This is the most professional company and always go over the top to make your outside as beautiful…read moreas your inside! Max and his crew truly make a house feel like a home. This is the ONLY company that I could recommend. Super efficient and always provide that extra detail to make the job even better than imagined! Thanks for all you do for us! Tanya Schilling

From the owner: Synergy Landscape Design is a premier landscaping company in the Okanagan region, specializing in…read moretransforming outdoor spaces into stunning, functional areas. Our expert team excels in landscape design, patio stones, retaining walls, lawn care, and front yard landscaping ideas. We offer custom landscape design, hardscaping, softscaping, and regular maintenance, ensuring your outdoor space is both beautiful and sustainable. Using high-quality materials and innovative techniques, we create personalized landscapes that reflect your unique style and needs. Trust Synergy Landscape Design to enhance your property’s value and aesthetic appeal. Discover the difference that passion, creativity, and expertise can make with Synergy Landscape Design.

If you're seriously considering hiring ACE, I urge you to get everything they promise you in the…read morequote, including any warranty, claims of savings, free inspection, and, importantly, how the new furnace or AC unit size was calculated so you'll have something to use in court as evidence! In my case ACE tossed in an undersized furnace and ran. The installer told me ACE never did a load calculation (manual J) on my home because my ductwork couldn't support the extra airflow required by the correctly sized high-efficiency furnace. ACE just matched the CFM of my old furnace with the closest Carrier high-efficiency furnace regardless of the BTU size so my ductwork wouldn't be an issue. Sneaky! ACE never properly installed the furnace because it will quickly overheat and shut down if I try using anything but the cheapest, lowest-grade filter. Now I'm stuck with an undersized furnace that's less efficient than my 47 year old working furnace was. Worst of all, ACE doesn't care! Horrible customer support! The owner told the court the installation along with the commissioning sheet passed inspection, so the furnace was correctly sized. He also told the court the salesman no longer works for the company, so he has no idea how the furnace was sized. All lies! He even said it was my fault for accepting the quote. Now that's a company you can count on! If it's not in the quote you sign, don't hire them! Zero stars!

We had our 10 year old furnace crap out during a cold snap. We had a tech come out to the house to…read morelook at it (not from Ace). He was able to set it so we could used only the heat pump while the lart was on order. When he returned several weeks later to replace the part, he discovered much more damage, and informed us that there was a class action suit against Carrier (the brand of our unit), and in order to have Carrier replace it, we had to get a Carrier authorized dealer to do the work. We called Ace, and while explaining the situation, the receptionist argued with us about there being a class action suit regarding this piece of equipment. Since we had looked it up already and found it to be true, we knew she was wrong. She finally gave us the phone number to call Carrier directly, which we did, and they confirmed what we already knew. We should have called elsewhere right then, but we called Ace back, and proceeded to argue a little longer with the receptionist. After being transferred back and forth between the manager and the receptionist 3 more times, and her attitude not improving, we hung up and called elsewhere. Save yourself a scathing by the receptionist from hell... go somewhere else. Anywhere else I would think, and you will be much better served.