We bought from their store in Kelowna BC. product was delivered used. Dirty and with dirty filters. Sure they gave us new filters, but they gave us the Wrong ones!!! Really??? went to change the filters and the cheap plastic hooks on the filter cover were ALREADY broken, ya a used tub! Very hard to get anyone on the phone! They never answer, but might call you back a week later if they do. NO Manuals!!! and we have asked for them many times. Yes they will email us the manual......never got anything I CAN NOT recommend them or their products based on things so far. Poor product, poor service..... read more

They just charged me $1200 to close my pool for the winter. Which was more than double what I expected. I still have to put the winter safety cover on myself. The prices they quote are not what it will cost. read more

I have just had the most terrible experience with Sunshine LeisureScapes. When attending for a service call, their service representation gave incorrect information and when an estimate was requested to undertake the work it took 2 weeks to receive same after 4 follow requests. Then when parts were required to be ordered, it has now been another two weeks and efforts to ascertain the status of same, there has been no response. Some of their business practices such as giving you a quote but then saying it is only an esitimate and their hidden fees that are tagged on later such as fuel charge are simply wrong. There are other alternatives and suggest you explore them. read more

We recently purchased a Hot Spot Relay spa through Sunshine Poole and Spas. During the purchasing, delivery and installation process we were completely pleased with the service we received from all members of the team. The saleslady, Shelley, gave us a very good price for the spa and was very knowledgeable and helpful in helping us decide to purchase that model. It perfectly met all our needs in a tub. Jordan and Patrick, who delivered and installed the tub, were professional and knew what they were doing. After the tub was installed we received a number of follow-up calls from Shelley who was making sure we were satisfied with our purchase and answering any questions we might have. We would not hesitate to purchase another product from this business. Dave and Mara-Lee read more

I just recently purchased a Hot Tub from Sunshine Pools and was very happy with the service I received. Shelly was very helpful in helping me get the best pricing for my new Mini Hot Tub. Jordan and Patrick were the guys who helping remove the old hot tub and installing the new one. I was confident that they knew what they were doing and pleased with the results. Thanks everyone! Gloria M read more

Uncommunicative, unresponsive and did not live up to commitments. It was two months before they even started our pool liner replacement (one month longer than they said it would be when they took our deposit). Not only did they not call us to inform us of a delay but they did not return our phone messages. Only after repeated visits to the store on our part did they finally show up to begin the job. Then they would do a bit of work and disappear again for a number of days. More unanswered phone messages and trips to the store for us. The entire job right down to getting them to do a site clean up went like this. read more

Unfortunately I can not recommend Sunshine Pools. We moved into our new home end of June but would be overseas until September so we hired Sunshine to maintain our pool weekly for the summer. First the positive...according to our neighbours they did in-fact come every week as scheduled. The negative. We had a few issues come up this summer and we are completely dissatisfied with how it was handled. We were told there was an issue with a pump and needed to be replaced. No problem, we agreed to the work but did ask about why it needed to be replaced seeing as it was a big expense and we new pool owners. It took a few weeks for a reply and the only answer we got was that the "tech couldn't remember". No one used our pool this summer but our neighbours kept an eye on it for us. After one maintenance visit they went to have a look. Our cover had major damage to it. They sent us photos. We forwarded them to Sunshine asking what happened at the beginning of August. A month later still no response. Apparently someone named Glen has emailed and phoned us but we have not heard or read anything. We have told this company numerous times to contact us via email as our Canadian phones numbers don't work. We are now home and cancelled this service and hired another company. Not even a "we're sorry you are leaving" (after explaining why we were canceling). Sunshine had excellent communication when it came to taking more money from us but our valid concerns have been completely ignored. Now we have to buy a new cover for our pool thanks to this company. read more