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Valley MedTrans

2.4 (9 reviews)
Closed • 6:00 am - 5:00 pm

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HealthLift Non-Emergency Medical Transportation - Wheelchair & Stretcher Transportation, Standard or Bariatric. Any Distance,  Even Out of State.

HealthLift Non-Emergency Medical Transportation

(9 reviews)

This company was the one our hospice company used to transport my dad to his respite stay. The guy…read moretried every excuse possible to not do his job. 1. He said the stretcher wouldn't be able to fit in the hallway. I told him the fire department had no issue fitting their stretcher in the hallway. 2. Then he said it wouldn't fit through the doorway. I told him both the fire department and the transport company used by the hospital had no issues fitting their stretchers in the doorway. Our doorways are the average size, so with that logic, the stretcher wouldn't be able to fit through most doorways.. 3. He complained the bed was too close to the wall and it would need to be pushed all the way to the other side of the room for the stretcher to fit. None of the other companies had to move the bed to transfer from stretcher to bed. He did not want to try move the bed until I said I would do it myself if he didn't know how to do it. 4. He said that hospice was supposed to be there to help and that he wasn't allowed to touch the patient. I had the hospice company on speaker phone at this point and they stated that was untrue. Hospice offered they could send someone out if needed but he said he would not wait around and that he only had 25 minutes to do this. Side note, he was scheduled to come at 5PM, he arrived before his schedule at 4:50PM (arriving early wasn't an issue until he put a time limit on his service. Other reviews said they were working on their transfers for hours so I don't believe he only has 25 minutes to get patients in the vehicle and to their destination.) 5. After finally getting my dad on the stretcher he did not properly secure his arms. One of my dad's arms went a little past the width of the stretcher and the guy kept trying to force the stretcher through the doorway when I finally realized my dad's arm was being squeezed between the stretcher and the door frame. My dad at this point was unconscious and ended up passing away just a few days after this happened. These were my very last moments with my dad and this guy/company treated us so horribly. Hospice apologized profusely to us for the transport companies treatment but the transport company and that transport guy never apologized.

Health lift transported my wife grandma from the hospital to her home the driver was amazing made…read moresure she was comfortable during the ride. When we arrived house, the driver was able to transfer over safely. I would say overall the experience was great! All around from staff who helped me place the order to the driver.

GMTCare

GMTCare

(10 reviews)

Wonderful staff from GMT at Cave Creek Thank you to the drivers for always providing great service…read moreto my client Steve. Always very attentive to his needs and safety. Kevin, you are awesome, thank you for going out of your way to help him. Keep up the great work. Mary

I am a recent paraplegic with a spinal cord injury and therefore need to use Transport which is…read moreprivate pay to get around. I had been using GMT care for several weeks. On a weekly basis paying at least $269. Paying the company well over $1500 a month on the low end. Because it is a private medical van it should be safe, it should be equipped. The last time I use this company was one of the scariest times of my life. And this wasn't the first time. My daughter was with me in the car. I was not even strapped in mind you in a power wheelchair. My back wheels were literally floating and the driver had to pull over two times because my chair was moving all around the van. The large gray strap that they are supposed to use and take pictures to tell you when was not used. My daughter kept looking back at me scared to death because my chair was moving all around. My chair was not buckled in place nor was I buckled whatsoever. This wasn't the first time we had issues with driving, but it is the first time that I finally reached out to the company and had a gentleman from a different state, Nevada call me back. I let him know what happened and he called me back and said the local manager would be calling me. Nobody ever called. A customer who is cash paying you Over $1500 a month for transportation that I need. I'm a full-time wheelchair user with a complete spinal cord injury. I don't have any other choice, if you're going to ship these rates the ride should be safe, clean, and kind. The driver was more than annoyed of having to pull over because she was the one not strapping me in. Didn't say one word to us, didn't apologize for the situation. The gentleman in Nevada that called me had me reiterate what happened and he informed me that they have videos in the van which you could see everything. I will upload photos and videos of my last ride. It is very disheartening that this company didn't even call me back to apologize and possibly even reimburse at least the one-way ride which didn't happen. They made sure to charge my credit card but this is not what we pay for. My daughter and I drove 10 miles one way and 10 miles back for a ride that cost almost $300. The ride was awful and I will never use this company again. I can't imagine if I was elderly or had a traumatic brain injury how these people may get treated and they probably don't even know. It was extremely unsafe, extremely unprofessional, and I'm still waiting for that phone call from the local manager. Medical transport is not cheap, this is not covered by insurance this was to take my daughter to school. Which I take her every single Friday so I paid $269 every Friday to this company. I expect the ride to be better than what it was, and having a pain Customer that pays well you could at least reach out .

Valley MedTrans - medicaltransportation - Updated May 2026

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