I am a recent paraplegic with a spinal cord injury and therefore need to use Transport which is private pay to get around. I had been using GMT care for several weeks. On a weekly basis paying at least $269. Paying the company well over $1500 a month on the low end. Because it is a private medical van it should be safe, it should be equipped. The last time I use this company was one of the scariest times of my life. And this wasn't the first time. My daughter was with me in the car. I was not even strapped in mind you in a power wheelchair. My back wheels were literally floating and the driver had to pull over two times because my chair was moving all around the van. The large gray strap that they are supposed to use and take pictures to tell you when was not used. My daughter kept looking back at me scared to death because my chair was moving all around. My chair was not buckled in place nor was I buckled whatsoever. This wasn't the first time we had issues with driving, but it is the first time that I finally reached out to the company and had a gentleman from a different state, Nevada call me back. I let him know what happened and he called me back and said the local manager would be calling me. Nobody ever called. A customer who is cash paying you Over $1500 a month for transportation that I need. I'm a full-time wheelchair user with a complete spinal cord injury. I don't have any other choice, if you're going to ship these rates the ride should be safe, clean, and kind. The driver was more than annoyed of having to pull over because she was the one not strapping me in. Didn't say one word to us, didn't apologize for the situation. The gentleman in Nevada that called me had me reiterate what happened and he informed me that they have videos in the van which you could see everything. I will upload photos and videos of my last ride. It is very disheartening that this company didn't even call me back to apologize and possibly even reimburse at least the one-way ride which didn't happen. They made sure to charge my credit card but this is not what we pay for. My daughter and I drove 10 miles one way and 10 miles back for a ride that cost almost $300. The ride was awful and I will never use this company again. I can't imagine if I was elderly or had a traumatic brain injury how these people may get treated and they probably don't even know. It was extremely unsafe, extremely unprofessional, and I'm still waiting for that phone call from the local manager.
Medical transport is not cheap, this is not covered by insurance this was to take my daughter to school. Which I take her every single Friday so I paid $269 every Friday to this company. I expect the ride to be better than what it was, and having a pain Customer that pays well you could at least reach out . read more