Giving a 5 star review for great service I received from Sandra last week. I was in town on a work…read moretrip and realized I had forgotten my regular eyeglasses - only having my prescription sunglasses to get me by. The team at Vision Clinic was able to get me into a set of trial contact lenses which was a lifesaver for me. The first three places in Moses Lake that I called had no interest in helping me in my dire situation. At the last minute on Thursday afternoon, I was able to make it in to get the trial lenses. Disaster averted! If you care about quality service and people who care, you should look nowhere else. Thanks Sandra!

Very friendly employees, and patient! The doctor is a sweet and knowledgeable man. Huge selection…read moreof glasses. Highly recommended

I needed some sunglasses for work and Cheryl was an awesome help. I got them with an HSA and she…read moreworked me through the process in a fun and inviting way.

Ahhh 2 months after daughters new glasses come they broke.. the screw came out and little did I…read moreknow she had ripped the nose pass out... (bad mom) I took them in and they fixed em right away. For free.. I love this place outstanding customer service. Friendly and not rude at all. Thanks again guys for all you do!!!

Dr Thomas is so personable, and thorough. I'm kinda complicated and he takes his time explaining.read more

I was visiting my mother in law and tore one of my contacts. I thought I had packed an extra for…read moreboth eyes but had two left contacts, by mistake. They very kindly provided me with a spare , with no charge at all. All done with a smile. It was most appreciated.

Horrible service ! They refuse to repair my daughter's glasses after having them only six months!…read moreGlasses here are so over priced! There is no reason not to repair them! Do not go here! Overpriced and horrible customer service!

Like the other reviews, I did not have a good experience here. After paying $90 out of pocket for a…read morecontact fitting and simply wanting my prescription emailed to me, they refused to do so. I was told I needed to come in and do the entire trial pair process again after stating that I was going to order elsewhere. The receptionist was rude and was rude during my appointment booking process and I finally gave up and decided to take my business elsewhere. I have never been treated or talked to that way by a professional business and neither should you. 10/10 would NOT recommend to a friend or anyone for that matter. Do better, Valley Eye & Vision.

I've worn glasses for 20 years and have been to some seriously bougie optical shops, but…read morehands-down, my best experience was today at Walmart Vision Center! Sasha is an absolute gem--she took the time to help me find frames that perfectly suit my face and lifestyle. The prices are fantastic, and they even have designer brands! I'm beyond excited for my new Ray-Bans. Who knew Walmart would outshine the fancy places? Highly recommend!

They will cancel you if you are disabled they did it to me apparently I changed one appointment 10…read moreyears ago and tried to change one a couple weeks ago and they cancelled me

While my examination went fine, and my distance glasses were good, for some reason my computer…read moreglasses were just wrong. I couldn't see through the lens at all. The staff compared the glasses to the paperwork and said "Oh, we see the problem. We'll send them back." So accidents happen, no big deal. I picked up the second pair a few weeks later and they are bifocals. I am confused as I didn't ask for bifocals, and the prescription used for the second round of computer glasses was my distance prescription. After a confusing discussion with the office staff where they asked things like "did you try looking at your computer with your distance glasses?"..(uh, no?????).... I received a refund but apparently this was my problem as "computer glasses mean different things to different people." Never did the doctor discuss this with me, only the office staff, and I found the entire experience baffling. I've had computer glasses for many years and never has there been an issue. Back to Costco. Can't recommend.