Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO)…read more Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere.

This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth…read morecoming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com

Amazing! Chris was so easy to work with- he did a great job cutting, the install was on time and…read moredone perfectly! He was very personable and professional. He pointed out an issue with my old house; fixed the problem so that the countertops were all the same height. He even added a little piece for my window sill! I am completely happy!

Excellent work on custom leathered granite slab for our kitchen. Chris gave us a precise quote,…read morethen came and measured then went and double checked the slab we had on hold at chico design center--another guy said we need two slabs but Chris Bailey did it with one slab with VERY clean nearly invisible seams Custom edge work was flawless. Tidy and prompt install in record time. We are fussy clients and are impressed and delighted with the quality.

What beautiful work they did on our new counter top. You can't tell that there is a seam. Leveled…read moreperfectly. The guys doing the installation were great. Good job Dan, Levi & Junior! Highly recommend.

I recently had my kitchen redone and Dan and his team were so great to work with. Best service and…read moremy counters are sublime! They were in and out in a day. Dan found me the last pre fab blue pearl granite in the north state. I love my new kitchen! Thanks Dan and crew! Can't show pics for some stupid reason but suffice to say they are FABULOUS!!

We had a table that was the perfect size, but the finish didn't match our kitchen at all. Our…read moreoriginal contractor quoted us a very high price for a full quartz slab to replace the top. Then we came across Kitchen and Bathroom Transformation at the Sacramento Home Show and decided to see if they had another option. We spoke with Megan--who was incredibly helpful--and she confirmed they could cover our existing wooden tabletop with their stone coating. The price was about one-third of what we were quoted for a solid quartz piece, and it would be much lighter, which was another concern of mine. We scheduled an appointment and brought the tabletop in. After choosing a color that matched our existing counters almost perfectly, Megan told us it would be ready in just a couple of hours. We grabbed lunch and explored Chico, and sure enough, a few hours later we got a call that it was finished. Once we brought it home and reattached it to the base, it looked amazing. Thank you for the wonderful work--we absolutely love it!

Exceptional customer service. We recently had our Kitchen remodeled & the team did an amazing job…read more From start to fishing they were helpful & professional. The process was simple and they got everything taken care of in only a few days. I highly recommend checking them out if you're located in Chico or the surrounding area. 10/10!!!

They did a fantastic job on my quartzite countertops. Service was outstanding and I highly…read morerecommend this company.

Excellence! I recommend this company to anyone needing granite or other type of counters. Top…read morequality and professional, knowledgeable and no-nonsense experience. Took our needs into their hands and handled everything (minus my husband and me taking a fun trip to the stone merchants to choose slabs:) All of the transporting, cutting & finishing, and installing was handled by this great team. You won't regret choosing them.

Pros: Friendly Staff, Easy Process, Provided pros and cons to different material types…read more(stone/man-made, etc.) Reasonable Pricing, Kept to schedule, Allowed us to choose slab location placement and orientation, protected flooring while doing install. Cons: None to note Highly Recommend

We had such an amazing experience with Stokes! I had so many questions about the entire process,…read moreand they were always super helpful. The countertops look amazing, they stuck to the schedule set and were so friendly and professional. We love our new kitchen!

Responsive, professional, attention to detail. They keep you updated on progress, potential…read moreissues, encourage participation and feedback during install, and offer professional recommendations based on extensive experience. One of the top sub-contractors working on our home build

Ryan and his crew came and did a beautiful job on our countertops. They were professional, careful,…read moreand took their time to ensure the pieces fit together perfectly and the colors flowed. Went beyond expectations couldn't be happier with my new granIte countertops highly recommend artisan natural stone.

New Again Kitchen just installed a bathroom countertop and a built in cabinet top for us. We are…read morethrilled with the results! It was great to work with both Ric and Karl. They helped us find just the right granite colors and were pleasant and easy to communicate with through the whole process. The installers were quick, professional and they answered all of my questions/concerns. Thanks guys!!

I'll let these pictures speak for themselves…read more These were taken a week after the install of new granite countertops in our laundry room. They are not wet from the saw. Ric says he's seen this before, that it's glue the installers didn't remove during install. If it's been seen before why is this still an issue? Why did the installer leave my home with counters looking like this? Just. Wow. In addition they slopped shiny silicon in the cracks of the backsplash on a matte granite. I don't know how they're going to fix it or when. We're still waiting for any communication to tell us when and how they're going to fix this. If it gets fixed I'll update the review to reflect such. Right now, of course I can't recommend them. Completely unacceptable. Update: still no call about fixing it. Why do we have to chase them down when they messed up? Horrible customer service. And not even the slightest apology yet for the trouble. We have to take another day off work and my contractor is pushed back further thanks to this.