I will never return to this store again. About a year ago I bought 2 finches from this store and…read morethey were dead the very next day. I put them in a bag and took them to the store. They were very rude about the entire situation and suggested that it was completely my fault they died. When i informed them that i am an experienced bird owner and have a few birds already they responded with "oh well you must have left them in the car too long" They didn't offer a replacement or my money back. I sure hope they have learned some customer service skills by now!!

I purchased a beef bone broth yesterday at this petsmart. I was about to feed my cat this broth…read morewhen I glimpsed at the expiration date. This broth expired 6 months ago! I was shocked. I immediately called the store in hopes of them checking products more carefully but the lady I talked to was completely monotone and seemed to not care. I wouldn't complain if it was a few days but 6 months is just outrageous. Her name was Katherine if I'm not mistaken.

Meredith Rodgers is a wonderful trainer. she really connects with pet parents and their dog. She is…read morekind and caring and really emphasizes training with positive reinforcement. Our good dog is becoming a great dog with her guidance. 10/10 highly recommend.

Their grooming is just dangerous. My dog, a sweet, well mannered, shih tzu, was seriously injured…read moreafter being groomed here. He was injured so badly he is having difficulty walking. He won't go on his walks. He is refusing to eat. I had to take him to the emergency vet. I can prove he was fit as a fiddle before his groom because he went to the vet on Monday for his regular annual appointment and was perfectly healthy. Once I picked him up, he was injured. They are denying all responsibility. The fact remains my dog was healthy and not injured before his grooming appointment. Then was seriously injured afterwards. Something happened. They need to pay for his medical care. There training is 5 stars! I took my dog here for training. The young lady did an amazing job. It just 8 weeks Theodore's anxiety was greatly reduced. He does so much better during car rides. He does charge and bark at squirrels during walks. He isn't barking at people during walks. He is such a more happier, calmer, and more confident dog. I can't thank her her enough for what an amazing job she did.

Terrible customer service. Most of the employees know nothing about the products they sell. I…read morecalled ahead one day and asked the person who answered the phone (a woman and I know who it was since I recognized her voice from having been in the store several times) if she had Kaytee Bedding. She went to check and said she did. When I arrived 10 minutes later, there wasn't any on the shelf. When I questioned her, she said she knew nothing about it. There were only two women in the store at the time and one considered herself a"manager" LOL. They both denied talking to me. The saleswoman walked overto the area where the hay and bedding are kept and instead of looking for bedding, she was looking at the HAY!! Apparently, she did not know the difference between hay and bedding. Anyhow, they did not have the bedding I was looking for. Order from Chewy next time.

The staff was very helpful. They went over and above to help me and my family. They seemed caring…read morefor not only the pet that we needed to part ways with and our family.

Too bad two reviews, one ten years ago, the other twelve, the people who do the real work deserve…read morebetter. My rating is for those don't. My wife and I were named and pictured in the newsletter as volunteers of the year. Much valued, respected, and enjoyed the people who did the real work there,

This is a super cute little pet shop in adorable downtown historic Staunton, VA…read more It's in a great spot with free public and city parking (nights and weekends) and tons of other shops and restaurants nearby. It's closest to and shares a space with the new soap shop, Essentially Zen and has the side steps leading up to The Depot Grill. They have tons of items inside and a large raw hide bar area. They had grooming items, leashes, toys, facial cleaner, flea and tick treatments, allergy friendly foods for dogs and cats and loads of treats. I especially like that they have a cooler up front where they have puppy cookies and pastries and little birthday cakes. Staff were friendly and greeted us and offered assistance as needed. We purchases some soft baked goodies and a few other small items as well as two cookies and the babies loved them! We will be back. For sure.

Nice spot! The staff was friendly and welcoming to our pooch. They have a huge array of toys, food,…read moreand anything you'd need for a dog or cat. Dogs are allowed inside. Lots of fun novelty toys and a whole case of baked treats, too. Our dog loved her cupcake-shaped cookie.

They are now advertising a self-serve dog wash station, and when I called in I was told it was $20…read moreper use. I was expecting their set up to be comparable to other $20 self-serve places I have used and it was a huge disappointment. I've seen places offer towels, brushes, scrubbers, 10+ shampoo options, conditioners, nail clippers, grooming scissors, and had folks working there just to help and monitor the tubs specifically - all for $19. While their set up is decent - $20 is an insane price for a single use. No towels, 4 shampoo options, a handful of brushes, and the two tubs with dryers. I'd recommend going to Tractor Supply in Waynesboro for $10 with essentially the same set up for half the cost. The most I'd pay for their set up would be $15 just because the equipment is nicer.

I used their self- service dog wash station. The wait was short for a place that advertises…read moreunlimited time. The equipment was easy to use and they had an oatmeal bath option - which was handy for my dog. I have a corgi who is well behaved but takes a while to dry. I've picked him up from groomers still wet. I was able to take extra time so that he left dry! It was such a relief as he gets hot spots when not fully dried. It's the first time he's been groomed and not spent the rest of the day itchy.

The owner and staff are super friendly, courteous and does a stellar job at grooming and boarding!…read more They truly love animals!

They take excellent care of our senior pups! They always come back with great haircuts!read more

The Tractor Supply pet clinic was a horror show. The vet is…read morean elderly woman who hose skills have diminished. I had a 15 pound dog and she could not find the vein to draw blood and caused my pet great pain. She then tried a second time and again couldn't find the veins causing pet to scream bloody murder. After she failed twice at her job she offered me a free coupon if I wanted to try again later, meaning even though she failed to do her job twice and caused my dog tremendous pain, I was still expected to pay for the test that wouldn't happen now but I had a coupon so she could stab my dog again. The heavy-set Black wan who handled the payment and paperwork at the end could not have been more rude and dismissive. I asked her a question and she didn't even look up as she waved me away dismissively. Do not take your precious animals here. It's an unfeeling machine and the vet should retire due to finished skills of age.

The online ordering experience was fine. I received a text message and an email that said that my…read moretrailer was ready to be picked up. The pick up experience was reasonable, but when I got home I realized that the spring loaded pins that secure the folding side rails were completely rusted in the sockets and could not be removed. I had to use a hammer and a punch to remove the pins, clean the rust from the pins, use sand paper to remove the rust from the pin sockets, and lubricate the pins and sockets with grease. This should have been done when the TSC associate readied my trailer for pickup. I also had to lubricate all hinge points and latches as everything had exposed rust. I see that the MFG date on this trailer was 4-30-25, so it has been sitting in the weather for quite some time. That was two hours of my life that I can not get back and it should have never happened!