Called ahead and was told to come in with a water sample for an exchange. After making the trip,…read morethe store manager Ken said there was nothing they could do. The issue isn't just the outcome, it's the inconsistent information and lack of helpful service. Disappointing experience, and unfortunately this location has lost a customer. I won't be returning

I go to petco for ver specific things, and only their deals, but I have been going to this location…read moresince my late dog and on going with my new pups and this review is a shout out and appreciation to Rose, one of their long term employees has been beyond kind and helpful going on 5+ years. We always look out for her, and she is a primary reason I keep coming back.

Absolutely atrocious. Went inside to get a toy for my German Shepherd and walked into deplorable…read moreconditions for the dogs they so call claim to love. They are covered in feces, sleeping on wired flooring where they could easily get stuck, no beds, no food, and no water. The treatment of these poor puppies not even a few months old, is absolutely disgusting. The dogs are matted in their own vomit, pee, and feces. I watched a month old Dachshund puppy fall through the grates and have to attempt to get free. If the owner had to suffer through the repulsive nature that these animals are going through I'm sure he or she would view things a lot differently.

Condition of the animals seemed poor. Store was not well kept. Dirty and cluttered. As a child I…read moreloved this place but it has done down hill quite a bit.

The staff in the store and in grooming are attentive, helpful and taken great care of my two dogs…read morefor years. The negative reviews are from unfair humans who use keyboards to hurt others just because they can. Remember - this is northern Virginia! We all know the unhappy land of the liberals!! I give PetSmart five well deserved stars!

The employees are always friendly, and I love that they host cat adoptions every Saturday. I was…read morepleasantly surprised to find Applaws wet cat food, which is difficult to locate anywhere other than Pet Supplies Plus. They also offer price matching when Pet Supplies Plus has a promotion, which is a great added benefit.

They are now advertising a self-serve dog wash station, and when I called in I was told it was $20…read moreper use. I was expecting their set up to be comparable to other $20 self-serve places I have used and it was a huge disappointment. I've seen places offer towels, brushes, scrubbers, 10+ shampoo options, conditioners, nail clippers, grooming scissors, and had folks working there just to help and monitor the tubs specifically - all for $19. While their set up is decent - $20 is an insane price for a single use. No towels, 4 shampoo options, a handful of brushes, and the two tubs with dryers. I'd recommend going to Tractor Supply in Waynesboro for $10 with essentially the same set up for half the cost. The most I'd pay for their set up would be $15 just because the equipment is nicer.

I used their self- service dog wash station. The wait was short for a place that advertises…read moreunlimited time. The equipment was easy to use and they had an oatmeal bath option - which was handy for my dog. I have a corgi who is well behaved but takes a while to dry. I've picked him up from groomers still wet. I was able to take extra time so that he left dry! It was such a relief as he gets hot spots when not fully dried. It's the first time he's been groomed and not spent the rest of the day itchy.

ugh. do NOT buy teacup dog breeds! they are MUTTS and bred poorly. most are from puppy mills. they…read morecant breathe, have such bad health issues, etc! ALL teacup dogs will have this heart issue! if you want a dog that lives 2 years maximum, go ahead. support the HORRIBLE abuse behind this breed..

From the owner: pet store will be the best store for the pet lovers as it will be offering unique and premium…read morequality pet food and supplies along with superb quality of dog grooming services at reasonable prices. There is a need for a store that offers healthy and nutritious products for the pets so that they can have a healthy and well-balanced diet. The U.S. Pet Store Industry is in the growth stage and the number of homes that have more than one pet are 62% of the total U.S. population. The pet owners are now treating their pets as family members and taking extensive care so that their pet remains fit and proper.

We've been bringing our Cavapoo here since she was a puppy, and she's now 3 years old--that alone…read moresays a lot about how much we trust Laura. Laura has always been patient, gentle, and consistent, which made such a difference when she was younger and getting used to grooming. She actually gets excited to go now, which speaks volumes. Her cuts are always clean and exactly what we ask for, and she comes home looking (and smelling) great every time. Laura clearly cares about the dogs, not just getting them in and out. It's been a really positive experience over the years, and we wouldn't hesitate to recommend her to anyone looking for a reliable, caring groomer.

If you're looking for a groomer, you've found a rare gem in a sea of options! I can't recommend…read moreKaiser Pet Care enough. They genuinely care about your pups well-being and take the time to build a positive association with all aspects of grooming at the dogs pace. You won't regret the kindness, commitment, and time they take to gain your pups trust and work within their thresholds. The team genuinely cares about helping set your dog up for success so they are not only comfortable with grooming but also enjoy it. They are experts at what they do and it shows through their work and how excited our girl is always is to see them. After lots of livings, she happily trots inside. She also always looks like the same dog when she comes out, which isn't always the case with some groomers. We were fortunate enough to find them when our girl was a puppy so they've been working with her through their puppy package. She has fear aversion with her nails and bath from the breeder. They've been working with June to desensitize her and build positive associations with these and after only a few sessions, we've seen great improvement. You'll never have to worry if your pet is being cared the way you would want when they are at Kaiser. We are thankful to have found them and so grateful for how well they treat our girl. 10/10 recommend. Thank you, Kaiser, for all that you do. We'd be lost without you!

Disgusting customer service!! At first Franklin told me that my file couldn't be transferred over…read morefrom a different location because their service was down and basically dismissed me. I was short on time so I asked him if he could call the other location and see if he can get the information over the phone. Then he called and magically the file was able to be transferred over. After that he told me that he still can't help me because he couldn't find the prescription, which I had to walk him through how to find it. Then he told me he can't help me because the prescription was "expired" I waited 45mins walked Franklin through something that he's suppose to be the expert at with no absolutely solution to my issue. Biggest waste of my time. So I left, called a different location and they were able to solve my issue in 12 minutes.

I was overcharged for services for one of my dogs and I have a-wellness plan. The initial quote was…read more$1100, first bill was over $1500. Followed by 2 additional charges for $180 each. Tests were done that were not needed based on the vet's initial Diagnosis. I was charged additional costs for those unneeded services with an emergency fee surplus charge. I stated I didn't need nor want the extra services and was told by a desk associate, that "its all or nothing". Basically they would not treat my dogs' pancreatitis without doing a fecal, Giardia test, and other unnecessary tests and charges unrelated to his acute pancreatitis Giving 1 star for the vet who is very thorough- Dr Frake! Awesome doctor who cares about the patients. The admin/ desk staff on the other hand has on 2 separate occasions played this game with overcharging and upselling services.