today May 31st 2020, my girlfriend and i went on our almost weekly trip to this petco for some dog…read morefood. per usual, it was very clean & nicely set up especially now with COVID-19. as we walked to the front to pay, we started hearing a Karen. this lady went from 0-100 & became increasingly rude to the staff simply because it was too late in the day to make a return. the woman & man working up at front handled this monstrosity incredibly well & professional, in my opinion they deserve a pay raise & lots of praise. in light of everything going on in the US, seeing these two amazing workers keep calm during this insensitive & very rude episode was very relieving.

I bought a bag of cat food yesterday, opened it and it's full of bugs. the store employee would not…read moregive me a return or exchange. so I'm just out $35.

Absolutely atrocious. Went inside to get a toy for my German Shepherd and walked into deplorable…read moreconditions for the dogs they so call claim to love. They are covered in feces, sleeping on wired flooring where they could easily get stuck, no beds, no food, and no water. The treatment of these poor puppies not even a few months old, is absolutely disgusting. The dogs are matted in their own vomit, pee, and feces. I watched a month old Dachshund puppy fall through the grates and have to attempt to get free. If the owner had to suffer through the repulsive nature that these animals are going through I'm sure he or she would view things a lot differently.

Condition of the animals seemed poor. Store was not well kept. Dirty and cluttered. As a child I…read moreloved this place but it has done down hill quite a bit.

The employees are always friendly, and I love that they host cat adoptions every Saturday. I was…read morepleasantly surprised to find Applaws wet cat food, which is difficult to locate anywhere other than Pet Supplies Plus. They also offer price matching when Pet Supplies Plus has a promotion, which is a great added benefit.

The staff in the store and in grooming are attentive, helpful and taken great care of my two dogs…read morefor years. The negative reviews are from unfair humans who use keyboards to hurt others just because they can. Remember - this is northern Virginia! We all know the unhappy land of the liberals!! I give PetSmart five well deserved stars!

I am in love with my puppy. OK, it was a 5 hour round trip for me to get to Pets N Pals, but they…read morewere totally worth it. I talked with multiple people before I got there, and what they did was get to know me so they could find me a puppy who fit my lifestyle and personality. As a result, my puppy and I are a good match for each other: he is perfectly happy in a condo and there is enough space for him when he gets the zoomies. He also has a laid back personality which matches my/my neighbors's needs. They even tried to find me a dog who would match my musical hobbies (yes, music soothes him!). They even sent me home with a puppy pack to help him settle in and keep interested in food during the transfer to a new home, such a stressful time for puppies, and check in to see if he is settling in successfully. My little puppy is a regular member of the clean plate club, he is a James Taylor fan, he is a very chill little man, and settles near me when I play guitar.

The worst pet store I've ever been to in my life. We went there for the guinea pigs. Not only were…read morethe guinea pigs extremely overpriced (80-100$ each) they were also fighting, kept in a dirty cage with dirty water and I spotted multiple guinea pigs that looked extremely sick. I don't expect a pet store to smell nice, but this entire place reeked of dirty bedding. On top of all that, they source their animals from pet mills. I sincerely hope this store gets shut down. One star and I wish I could go lower.

ugh. do NOT buy teacup dog breeds! they are MUTTS and bred poorly. most are from puppy mills. they…read morecant breathe, have such bad health issues, etc! ALL teacup dogs will have this heart issue! if you want a dog that lives 2 years maximum, go ahead. support the HORRIBLE abuse behind this breed..

From the owner: pet store will be the best store for the pet lovers as it will be offering unique and premium…read morequality pet food and supplies along with superb quality of dog grooming services at reasonable prices. There is a need for a store that offers healthy and nutritious products for the pets so that they can have a healthy and well-balanced diet. The U.S. Pet Store Industry is in the growth stage and the number of homes that have more than one pet are 62% of the total U.S. population. The pet owners are now treating their pets as family members and taking extensive care so that their pet remains fit and proper.

We've been bringing our Cavapoo here since she was a puppy, and she's now 3 years old--that alone…read moresays a lot about how much we trust Laura. Laura has always been patient, gentle, and consistent, which made such a difference when she was younger and getting used to grooming. She actually gets excited to go now, which speaks volumes. Her cuts are always clean and exactly what we ask for, and she comes home looking (and smelling) great every time. Laura clearly cares about the dogs, not just getting them in and out. It's been a really positive experience over the years, and we wouldn't hesitate to recommend her to anyone looking for a reliable, caring groomer.

If you're looking for a groomer, you've found a rare gem in a sea of options! I can't recommend…read moreKaiser Pet Care enough. They genuinely care about your pups well-being and take the time to build a positive association with all aspects of grooming at the dogs pace. You won't regret the kindness, commitment, and time they take to gain your pups trust and work within their thresholds. The team genuinely cares about helping set your dog up for success so they are not only comfortable with grooming but also enjoy it. They are experts at what they do and it shows through their work and how excited our girl is always is to see them. After lots of livings, she happily trots inside. She also always looks like the same dog when she comes out, which isn't always the case with some groomers. We were fortunate enough to find them when our girl was a puppy so they've been working with her through their puppy package. She has fear aversion with her nails and bath from the breeder. They've been working with June to desensitize her and build positive associations with these and after only a few sessions, we've seen great improvement. You'll never have to worry if your pet is being cared the way you would want when they are at Kaiser. We are thankful to have found them and so grateful for how well they treat our girl. 10/10 recommend. Thank you, Kaiser, for all that you do. We'd be lost without you!

Disgusting customer service!! At first Franklin told me that my file couldn't be transferred over…read morefrom a different location because their service was down and basically dismissed me. I was short on time so I asked him if he could call the other location and see if he can get the information over the phone. Then he called and magically the file was able to be transferred over. After that he told me that he still can't help me because he couldn't find the prescription, which I had to walk him through how to find it. Then he told me he can't help me because the prescription was "expired" I waited 45mins walked Franklin through something that he's suppose to be the expert at with no absolutely solution to my issue. Biggest waste of my time. So I left, called a different location and they were able to solve my issue in 12 minutes.

I was overcharged for services for one of my dogs and I have a-wellness plan. The initial quote was…read more$1100, first bill was over $1500. Followed by 2 additional charges for $180 each. Tests were done that were not needed based on the vet's initial Diagnosis. I was charged additional costs for those unneeded services with an emergency fee surplus charge. I stated I didn't need nor want the extra services and was told by a desk associate, that "its all or nothing". Basically they would not treat my dogs' pancreatitis without doing a fecal, Giardia test, and other unnecessary tests and charges unrelated to his acute pancreatitis Giving 1 star for the vet who is very thorough- Dr Frake! Awesome doctor who cares about the patients. The admin/ desk staff on the other hand has on 2 separate occasions played this game with overcharging and upselling services.