Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Cahleigh was awesome with my animals. She is very experienced with medical care and was well…read morequalified for my special needs pets. She was great with communication and I received frequent updates with photos. I had no hesitation with leaving her the keys to my house and was very pleased when I returned and she left a cute fridge magnet that says I'm in the furry feet club! Best of all, my pets loved her and the way she handled them.

My wife and I have two special needs Great Danes. Both are deaf, geriatric, and both require…read moremedications. In fact, our oldest Dane, is 12 and a half years old. My wife is a vet tech with almost 20 years experience. I, can't have kids, so basically? We have four legged kids. Cahleigh, for the first time ever, was able to make our time out of town, completely relaxing. She came over to meet the kids about a week before we were going to leave, she spent about an hour getting the routines written down, she had an actual clipboard with a set of questions, that enabled her to make sure all needs were met. Her rates for overnight stays were completely reasonable, and honestly, with the amount of care given to our animals, she could justifiably charge much more. She sent updates, with pictures, several times a day, made sure we knew everything that had been going on from the moment we left town, to the moment she arrived at our place to take care of our family. She's nothing but professional, and even put our bed sheets in the washer, and washed out the dogs food and water bowls before leaving. She's absolutely magnificent with animals, and I know for a fact, we'll be asking her to come back again the next time we leave town.

Fantastic. Owner is wonderful. Exceptional grooming for all types of dogs!! and great place to…read moreboard. Extremely knowledgeable staff and very detailed oriented. Safety is a complete priority. Highly recommend! Only place in town that grooms cats as well!

I do not really have a rating, as I was told they are unable to take on new grooming clients. The…read moreinteraction was via email only, so cannot speak to attitude, just that they did respond to my request promptly and cordially, although succinctly. Perhaps Yelp should remove Pet Grooming as a Service, or add a notice that this Business is not taking on new grooming clients. Since the Owner stated in her response that they do not support or have anything to do with Yelp, maybe a better idea is to remove this business from the search results for Pet Grooming.

We are new to town and wanted to get our dog's nails trimmed before moving into a house with new…read morefloors. The Dogg House answered the phone to answer my questions and allow walk-in appointments for nail trims. They were so patient with my large (and to my surprise, anxious) dog. The staff was understanding, accommodating, and loving toward my boy and I can assure you that they love dogs.

I have high maintenance animals. My cats always do well here as they are able to board together…read more However, my dog doesn't board well...this last visit where she was there for 2.5 weeks proved this. My dog is an italian greyhound. She is a Velcro dog and needs human companionship regularly. They provide human playtime for her so she doesn't get lonely. They did this. Knowing she doesn't board well, and with the $$ I was paying, I asked to receive updates (daily) on her care. I had to email often to remind them about this. They emailed me 2x with pics. Overall, not what I wanted. Luna is a high maintenance dog, and changes such as boarding cause her high stress. She was pretty hoarse upon her return and had lost significant weight. She ate every meal but her pacing and anxiety didn't help. I don't have anything negative to say about this business, but for the care of my pets, I won't board them again because my dog just doesn't do well, even though my cats do enjoy their time away.

Rod is the best. It is easy to see his love of animals. Great service and communication!read more

From the owner: Charlottesville Pet Care provides stress free environments for your extended family. Our clients…read moreand animals become apart of our family and we treat them as such.

My dog has been at ATP daycare for a year and a half now. We've also done overnight boarding and…read moreobedience classes with ATP. All have been excellent experiences! The staff is personable and looks out for the dogs. The dogs are matched with playgroups that work best for their personalities and play styles. The staff will update you with a daily report if you ask! My dog is always happy and well exercised when he returns from daycare. The staff is responsive and responsible. We love ATP!

My pup has been here once for his "interview" and once for daycare. Since then, I have made a…read morerecurring weekly appointment. Overall, the staff was extremely friendly and ATTENTIVE. They put a ton of time and effort into making sure each dog maxes out on fun while staying safe and happy. I feel very comfortable leaving my dog here and the hours of operation make it convenient to do so. I will say that the prices are significantly higher than what I'm used to paying for the same quality of care, though I can't blame them too much from a business perspective (not a lot of competition in C'ville). If they lowered the cost per day by even $5 I'd definitely consider switching to twice a week!

These ladies are amazing! They are incredible. Helpful, professional and so accommodating. My dogs…read morelove them and they love my doggies!

The best!!! Debbie and Cathy take care of our pups like family. They've set the bar so high for dog…read morecare, that we just don't want to leave our girls anywhere else when we are out of town.