Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

It's incredibly disappointing to send my pet with the exact amount of food and treats needed for…read moretheir stay, only to have them come home with food and treats still left over. That tells me they weren't fed according to the instructions I provided, and that's simply unacceptable. Proper feeding is a basic part of caring for someone's pet, and this feels like a serious lapse in care.

Be aware if you send your dog here to be groomed they will not be given any care beyond what…read moregrooming services you pay for. That means no water, no bathroom breaks, no walks. We brought our dog home after being there and it was clear she didn't have any help because as soon as we got in the house she evacuated her bowels and her bladder, and gulped up her whole water dish. I have no idea who thought it was a good idea to put a dog in a box after it's been groomed, but it's clearly not good care for animals.

Rod is the best. It is easy to see his love of animals. Great service and communication!read more

From the owner: Charlottesville Pet Care provides stress free environments for your extended family. Our clients…read moreand animals become apart of our family and we treat them as such.

These ladies are amazing! They are incredible. Helpful, professional and so accommodating. My dogs…read morelove them and they love my doggies!

The best!!! Debbie and Cathy take care of our pups like family. They've set the bar so high for dog…read morecare, that we just don't want to leave our girls anywhere else when we are out of town.

Sadly returning to work and 45 minute (round-trip) commute meant that my dog was getting locked for…read morelonger during the day than I would long. Since he likes to chew things (like dry wall...) I have no choice but to put him in a pen. The combination led me to find a dog-walker to let him out around lunch time on my longer work days. I would definitely recommend Rover's Recess to anyone. They are really nice, they will work with your schedule, can come with as little as 24 hours advance notice and they will treat your dogs great. They are probably not as cheap as someone you find on Craig's List or something, but you can be sure it is a good person who is coming in your house and walking your dog.

Been using them for 2 years now to care for our two dogs. They treat them as their own. One of our…read moredogs got sick all around his cage one day, they cleaned it up and him for us! Never asked for an extra fee for this. Would highly recommend and already have referred two friends to them who still use the service. Not sure about the one star review, suspect their is more to that story.