Such a great resource- it's the next best thing to having my cat and dog with me- and great…read morecommunication. Fetch really saved the day when I had to leave suddenly.

Megan is a wonderful caregiver for my pets when I am away. She updates me with pictures during her…read morevisits. My cats really like her and I know I am able to travel without worries.

Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Christine is a wonderful pet sitter! I met Christine volunteering at a cat rescue and know the…read morecare and love she gives to animals. She is wonderful with animals and I entrust her completely with my pets. She is very responsible, reliable and caring. I wouldn't worry with my cats in her care.

From the owner: It can be nerve wracking to have to leave your pets when you have to be away. With Animal…read moreAttendants you don't need to worry. We offer in home care for all of your pets so you can relax and enjoy your time away or focus on your work. We care for your pets as if they were our own, following their routines so they feel comfortable and calm. Give us a call if you need to be away from home and you want the best care available for your pets. We care when you can't be there!

Cahleigh was awesome with my animals. She is very experienced with medical care and was well…read morequalified for my special needs pets. She was great with communication and I received frequent updates with photos. I had no hesitation with leaving her the keys to my house and was very pleased when I returned and she left a cute fridge magnet that says I'm in the furry feet club! Best of all, my pets loved her and the way she handled them.

My wife and I have two special needs Great Danes. Both are deaf, geriatric, and both require…read moremedications. In fact, our oldest Dane, is 12 and a half years old. My wife is a vet tech with almost 20 years experience. I, can't have kids, so basically? We have four legged kids. Cahleigh, for the first time ever, was able to make our time out of town, completely relaxing. She came over to meet the kids about a week before we were going to leave, she spent about an hour getting the routines written down, she had an actual clipboard with a set of questions, that enabled her to make sure all needs were met. Her rates for overnight stays were completely reasonable, and honestly, with the amount of care given to our animals, she could justifiably charge much more. She sent updates, with pictures, several times a day, made sure we knew everything that had been going on from the moment we left town, to the moment she arrived at our place to take care of our family. She's nothing but professional, and even put our bed sheets in the washer, and washed out the dogs food and water bowls before leaving. She's absolutely magnificent with animals, and I know for a fact, we'll be asking her to come back again the next time we leave town.

My husband and I boarded our Italian Greyhound here while visiting Charlottesville, VA. Italian…read moreGreyhounds are generally timid, sensitive dogs and we rarely board our dog so I was a little nervous about dropping him off for the day. The staff could not have been more accommodating. They figured out which dogs he placed best with and when we picked him up we found him in the grooming area where he could be around staff. He seemed very content there and I have no doubt he was cared for well. In reading other reviews, sure the place does smell like dogs are there but I could care less. What do you care about more...your dog being well cared for or the dog smell? I think it is an unrealistic expectation to hope that a dog boarding facility won't have a dog smell. I highly doubt the dogs mind. Great overall experience and very thankful my husband found this place.

Fantastic. Owner is wonderful. Exceptional grooming for all types of dogs!! and great place to…read moreboard. Extremely knowledgeable staff and very detailed oriented. Safety is a complete priority. Highly recommend! Only place in town that grooms cats as well!

Pam is easy to work with to schedule pet sitting when we go out of town. We have an asthmatic cat…read morethat requires meds twice a day. She always shows up as discussed and all our cats have taken to her very quickly.

Rod is the best. It is easy to see his love of animals. Great service and communication!read more

From the owner: Charlottesville Pet Care provides stress free environments for your extended family. Our clients…read moreand animals become apart of our family and we treat them as such.

These ladies are amazing! They are incredible. Helpful, professional and so accommodating. My dogs…read morelove them and they love my doggies!

The best!!! Debbie and Cathy take care of our pups like family. They've set the bar so high for dog…read morecare, that we just don't want to leave our girls anywhere else when we are out of town.

We are new to town and wanted to get our dog's nails trimmed before moving into a house with new…read morefloors. The Dogg House answered the phone to answer my questions and allow walk-in appointments for nail trims. They were so patient with my large (and to my surprise, anxious) dog. The staff was understanding, accommodating, and loving toward my boy and I can assure you that they love dogs.

I have high maintenance animals. My cats always do well here as they are able to board together…read more However, my dog doesn't board well...this last visit where she was there for 2.5 weeks proved this. My dog is an italian greyhound. She is a Velcro dog and needs human companionship regularly. They provide human playtime for her so she doesn't get lonely. They did this. Knowing she doesn't board well, and with the $$ I was paying, I asked to receive updates (daily) on her care. I had to email often to remind them about this. They emailed me 2x with pics. Overall, not what I wanted. Luna is a high maintenance dog, and changes such as boarding cause her high stress. She was pretty hoarse upon her return and had lost significant weight. She ate every meal but her pacing and anxiety didn't help. I don't have anything negative to say about this business, but for the care of my pets, I won't board them again because my dog just doesn't do well, even though my cats do enjoy their time away.

I have known of Samantha and the quality of her work for a long time. She is an excellent groomer…read morewho listens to her clients and more importantly she is kind and respectful to animals she works with! For those of us who have pets that need to be groomed often, it is very important to find someone who will treat your pet respectfully and not cause any trauma! I am very happy she finally has her own place to groom as we have followed her to some "not so great places" where she was grooming....mostly places that were not clean. We have a white standard poodle who is eight now and have been to many groomers in the Charlottesville area as well as even taking our poodle out of town to be groomed. I truly believe Samantha is by far the best groomer in this area and Baci and I wish her much success!

Samantha at Pawville did a fabulous job grooming my miniature poodle today…read more My little guy is disabled and does not have the use of his hind legs. This means that many groomers are not willing to take him on since he can't stand on his own. But he's used to being groomed and the groomer where I used to live always told me that he was sweet and well-behaved. Samantha was just wonderful with him today. I was very nervous because of terrible experiences with other groomers in the area that I had tried. But Samantha was very patient and listened attentively to all my concerns. She was ready to take him when I walked in and he was ready to go at the exact time she told me he would be ready. Pricing was in line with what other's have charged. Pawville's new location at 3048 C Berkmar Dr. is super clean and is in a great, easy to reach location. So happy that I finally found a groomer I feel I can trust. Thank you, Samantha!