ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

Update #3 All is…read morefixed, tub is redone. There is however an issue with the radiator ( I'm not the only unit experiencing this) which makes all radiators make a terribly loud clunking sound every couple hours. They replaced the boiler and have done a lot to try and fix It so I appreciate that. It isn't yet fixed though.. overall management is responsive and they do what they can to address all issues. Definitely worth the wait to finally have a reasonable unit.

I rent at one of the properties and it is a smaller one. They only care about their high rises. We…read morehave to put in work orders just to get the hallways cleaned. They put in washers and dryers that don't work half the time but charge almost 2 dollars each. Management is constantly changing and you don't know who to reach out to. Most work orders are ignored. Definitely not signing another lease with them.

So far, so good…read more I've been able to get a person on the line within 3 rings, they've handled my calls/concerns promptly, and they actually seem like they care. That's 99.5% better than most property management companies. I will give that last star when the heat turns back on ;}

They could hire someone who actually wants to work. Management is a waste of space. There are…read morebroken doors, broken washers. They increased rents significantly when they took over. The residents got nothing for those increases in rent. The building manager doesn't reply to emails. They are slumlords who should be pushed out of the city of Chicago.

Rany Management for 4180 has improved with communication and implementation. The buildings have not…read morebeen updated in some time and the turnover for property managers was higher last year. I look forward to continued efforts to revamp the property inside and out from landscaping, cleaning, pest control, portal management and updating apartments. I would like to highlight the positives regarding our mailroom and parcel management as well as suggest routine carpet cleanings on each floor. I can see that changes for the better are being made as fast as possible .

Deplorable people. They think nothing of systematically gouging or outright pricing out every…read moretenant, every year. Despite numerous maintenance issues, a laundry room that's almost always defunct, violations of the RLTO's access rules, illegal utility billing fees, ignored maintenance requests, nonstop lies and deferments, oh, and not having been able to get paper mail for months because their striker is broken, they tried to raise my rent 10% after my first year. No negotiation. My 12-resident WhatsApp chat is nothing but torrents of frustrations and complaints about Rany's despicable behavior. Notice that the positive reviews here and on Google usually focus on the leasing agent, or are over 2 years old. Rany bribes new residents with a $20 rent credit to write positive reviews. These people have no sense of responsibility toward their residents or the communities they profit from. Everything is about gouging as much money as possible out of tenants and doing as little as possible. Avoid avoid avoid.

Our HOA association chose Stellar Property Management after our contract was up with another…read moreproperty management company (feel free to ask via PM if you want the name of our previous property management company, they were horrid). Stellar has been amazing to work with, helped us get our HOA in a good financial state, creates a proactive maintenance calendar for our "vintage" building and is an active participant in the well-being of our building and condo community. I cannot say enough good things about Stellar, especially after previously being under the management of another company that was running our building into the ground, and charging more to do so. Mirsad (principal) attends our board meetings, stops by the building to address issues if one of his staff can't get there within 24 hours, and responds to requests in a timely manner. I am very impressed with Stellar's professionalism and furthermore, their knowledge in the property management industry. Mirsad has years of experience and truly understands building architecture and maintenance, and isn't just in the business to make money off of our HOA: Mirsad and his staff at Stellar have truly been partners with us, and genuinely care about the state of our building and association and have given useful, practical advice on short- and long-term repairs and practices we need to put in place to maintain our building and association for years to come. I highly recommend Stellar Property Management--within months of signing with Stellar, I knew we were in great hands. Our HOA has now been with Stellar for 2+ years, and we don't plan on going anywhere!

I have hired them for my lawn aeration service and quite happy with the job they have done and will…read morecall them next year too.

Well the day finally came when The Queen made her move to get her own place. The building that she…read morewas interested in was literally down the street from us, so brand spanking new and no need for a moving truck. The property is managed by Root Property Group and I have to say the entire experience, from viewing the units to moving in was a great experience. The agent that we met with (Mark) was very pleasant as he showed us around the property to view the different layouts of the units. He was very responsive and accommodating as there was another woman doing a virtual tour along with us. Mark was great, showing us around as well as answering the questions. After viewing the unit that The Queen actually ended up moving into, she told Mark she was interested in submitting an application that day. While we were leaving soon for Mexico, The Queen did not want to wait and asked Mark if he could send it to her while in Mexico. Mark responded immediately and even answered questions while we were in Mexico. On moving day, The Queen and I went to the property office to get the keys and such to move in. The folks in the office were friendly and thorough, explaining the move in process, showing the assigned parking spaces, etc. After The Queen moved in, there were a few things in the unit that needed attending to, and the management team was responsive and got the issues fixed. To date, whenever The Queen has had any questions, Root has been responsive. The one thing all of us love about the way they are managing the building is that they have security all over the place. Entry into the building requires a FOB and/or app to get in, as well as getting into the elevator, the mailroom and garage. There are also cameras in the hallways. The Queen and I are very happy with the way Root has been responding to her inquiries as well as mine.

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

I've lived in one of their buildings for 13 years, first in a studio, then a one bedroom. Ardmore…read moreWinthrop Properties sets the bar and sets it high for what being great property managers and landlords looks like. Incredibly attentive and responsive staff, from the office to the maintenance folks. They're proactive about health and safety concerns. They make it a point to replace all smoke detector batteries twice a year and offer complimentary preventative pest control (always with advance notice and signs posted letting you know it's going to be happening, and they always make sure to ask if you have pets that they need to be careful not to let out when they enter) - they keep the building extremely clean. I see the cleaning person around the building doing her thing almost every day. It's also the most festive building I've ever lived in. Every month they put up new decorations (and sometimes candy) for holidays in the entryways, lobby, even on each floor. And they keep a ton of beautiful plants and a water feature in the lobby and laundry room. Everyone is very friendly. When you run into the maintenance person, he always takes a moment to ask how everything is going on your floor/in your apartment and maybe share some fun facts about the building's design. If you have an issue or concern about something, they respond right away. They send you holiday and birthday cards and have been offering free laundry on site throughout the pandemic. The laundry room is huge with 6 washers (most brand new) and 8 dryers. They do everything they can to make receiving packages easy and secure for their tenants. If you're looking to rent in the Edgewater neighborhood, do yourself a favor and ask Ardmore Winthrop Properties for a tour of one of their buildings.

I'll never rent from anyone else in Chicago & here's why:…read more--staff some of the first to wear masks --quick responses for maintenance requests --great communication in tough times --neighbors friendly (but staying out of each other's way in 2020) --many bilingual folks on staff --very low costs for utilities not already covered --grounds always beautiful & trash-free

We moved in a couple months ago, so take that into consideration. Nonetheless, we've had mostly…read morepositive experiences with Horizon, at least compared to other rental agencies we have signed with in the last few years. Our property manager was very patient with us as we tried to figure out our constantly changing move-in date. There's someone here almost everyday cleaning the shared spaces (front entrance, fitness center, laundry room). The power went out in our kitchen. They were able to send an engineer out in 15 mins. We had the exact same issue happen with another leasing company and it took them much longer to fix the issue. So far, so good!

I lived in a building owned and managed by Horizon Realty Group for two years and found the first…read moreyear to be great! Loved the space and they respond quickly to service requests. However in the middle of the second lease they have decided to no longer cover a utility that states in the lease that it is covered. Both managers I talked to were disrespectful, unhelpful, and are frankly not honoring the signed lease. Do not lease with them!

I have lived at a Bertsch property on the North side and have had very few issues to speak off…read more Panya, who took my calls when I did have issues, was incredibly helpful and proactive. I am really writing this review because I have not had a previous employee of a property manager make sure things got done like she has.

It's reassuring to have a management team who genuinely cares about maintaining the property and…read moremaking sure tenants are comfortable. Communication has always been easy, and I've never had trouble getting help when needed. I appreciate the excellent management and would highly recommend this place to anyone looking for a well-maintained rental with a reliable and attentive management team. I've had a great experience renting here. Thank you Bertsch Properties.

I lived in a Hayes Properties apartment for 2 years and have recommended them to several of my…read morefriends looking for apartments in the city. Their buildings are all in great locations, have a ton of charm, and management is always very responsive with service requests/any items I needed support with (which is rare in Chicago). Wanted to shout out Maggie Frances specifically - she was the property manager for the building I lived in. It's refreshing to live in a place where management actually cares about their tenants and will consistently make themselves available not just during the move in process, but while living there and moving out.

I lived in a Hayes Properties building for 4 years now and was SO sad to leave, the management is…read moregreat. The maintenance team at my building in Lincoln Park was amazing. Nothing was left unfixed or unresolved for longer than 24 hours. The building manager (Maggie F.) is also amazing, quick to respond, and professional. I wish every building manager could be as quick as her. This was my favorite apartment to live in and I'm still sad to go (only left to move in with my significant other). I've lived in Chicago for 8 years now and have had a variety of apartments through different management companies and I have to say, Hayes is the absolute best. I recommended a friend of mine to move into here (Fullerton Pkwy property) when they first moved to Chicago and they actually did. 5/5 stars and an incredible team at Fullerton Pkwy!