I made an appointment a week before the appointment date to make sure there was time in case something happened. My appointment was the 17th, it was my birthday nail appointment. Came in at 10 with my mom which was our scheduled appointment time. I used to have amazing experiences there, went there three or four times before this. This was the opposite of amazing, it was quite awful actually. The original nail tech who I used to always go to, didn't even show up or try to communicate to me that she couldn't make it. So I sat there almost more than half an hour waiting for my nail tech who didn't answer text messages, phone calls, etc. My mom was getting a basic gel manicure, it turned out beautiful and just what she wanted. I ended up being taken up by a guy who complained that he had to do my nails because the nail tech I SCHEDULED didn't show up. I was so disappointed because the first picture is what I asked for, red cat eye and an almond shape. When I was told that they couldn't do the red cat eye, I said that's okay let's look at other colors. Did that, and asked for a green looking cat eye he came back with a hot pink glitter nail polish and put it on my finger and asked if I liked it, I said that's really pink and shook my head no. He didn't listen and insisted that I kept that color. I walked out of there with my mom looking at my nails almost in tears because they looked awful and nothing like I requested. When the guy applied the black acrylic it was so liquidy that it spread onto my skin and stuck my skin to the acrylic so when he was filing the nails he ended up filing my cuticles. He seemed like he was rushing the entire time because he didn't want to take me as a client. My mom had to walk in for me because I felt like I was being a bother for asking to get my nails soaked off. She went in and asked for them to be removed and to get a refund. They told her no to both of those and then got defensive when we said the nails were not worth the money. I walked in and felt pressured by the nail tech to keep my nails on, he just reshaped them, only for it to be worse than they were when he was first finished. I ended up going to unik nails, they did fabulous job on them. Unfortunately the customer service was so rude and poor they will no longer be having my business. I'm a hairstylist and if I ever had a client come in after I did their hair and say they didn't like it I would be mortified if they felt like they couldn't tell me and they left with a bad service. Their first response should've been okay I'll make a time today to get your service requested. Unfortunately, this was an awful experience. I do not recommend this business. read more