Staff was AMAZING and made my kid feel so much better when we came in with a case of flu on a…read moreSaturday night. However, the website showed a 15 min wait, but when we arrived it was closer to 60 minutes. Hard to explain to an extremely sick toddler. Please please fix the wait time listed online.

The woman at the front desk, Maddie may be one of the most hostile individuals I have ever met…read more She made us sit in our car to fill out the check in paperwork online even though the was no one else in the building. There were benches in the waiting room, unoccupied. Later there were people sitting on the benches and I asked why we were not allowed to sit before, and she gave me all this attitude and told me I could sit in my car while they my baby gets looked at. Excuse me what. On top of that we did not have good phone service and the online paperwork would not load. They have no alternative paper method so filling out the paperwork online was a pain. You would think workers at a Pediatric faculty would be friendly, but Maddie does not seem to have a friendly bone in her body.

Had an issue with them submitting a bill to my insurance.....their response, we can NOT see your…read morechildren unless this is taken care of first........I guess the health of the children comes SECOND when dealing with this DR Please be very careful dealing with this doctor as she clearly does NOT have the best interest of children in mind How is it my fault they did not submit it properly and the insurance company has issues with their bill.....

My wife and I just had our first child 3 months ago. Per a recommendation from a close friend, we…read moredecided to use Dr. Khan as our pediatrician. We've gone for 4 visits and her and her staff are fantastic! First of all, she has one office in Laurel and one in Columbia. I believe she is at the Laurel location on MWF and Columbia on TuTh, with later appointments available at the Columbia location (I think as late as 6 or 7). Her staff includes one other doctor (I cannot remember her name, but really friendly and knowledgeable), a nurse (I can't seem to remember her name either), and the receptionist, Carol. Dr. Khan noted that she's worked together with this same staff for many, many years and they've built quite a rapport and it shows in the service. Carol always remembers our names and is really helpful, even with two ignorant, newbie parents. In terms of care, I believe they see children from birth until 18. The Laurel office is the typical size of private practices I've gone to and it's very clean (I've never been to the Columbia location). They seem to schedule their visits effectively so we've never had to wait very long. Dr. Khan will discuss your options with you and you never feel like you're in the dark about what she's doing to or injecting into your child. After she goes through what she needs to do, she will always ask you if you have any questions and she does it in a way that you feel comfortable about asking even the silliest of questions, e.g., at our first visit, I had to ask her how to properly put on a diaper. Some people may gripe about this but I find it really admirable that she takes trips to do volunteer medicine in her home country. Since she has another doctor on her staff, she covers for her during these times. I'm not too sure how often or how long they are, but I know she was gone for about a week or two last December. So if you're in need of a pediatrician in the Laurel/Columbia area, I highly recommend Dr. Khan. I only gave her 4 stars for now because we've only known her for 3 months, but I imagine as our visits pile up, this'll be a 5-star review.

My daughter recently gave birth to her first child & we were looking for a pediatrician that was…read moreclose to home & someone who we would be comfortable with caring for baby. The one that saw baby in the hospital wasn't one we felt 100% good about caring for her. I've passed this location on my way into Laurel many times and found out that they accepted my insurance. First, Dr. Delaney works with Children's Pediatricians & Associates, a plus that they're connected with Children's Hospital. When we arrived, the front desk staff was very friendly & checking in was very easy, you can actually check in online before arriving. Once we got back in the room (very little wait time) we met the doctor. She is very kind, gentle & compassionate, she definitely cares about her patients! She did a thorough exam & asked if we had any questions. It was a very pleasant experience for baby, mom & grandma. If you're looking for a great pediatrician who is local to Laurel/Beltsville & is genuinely a good doctor, I highly recommend her!

I have been a patient of Dr. Jalali's for many years and previously had positive experiences. Over…read morethe past couple of years, however, I've noticed significant changes in the practice. Appointments often run very late, and visits feel rushed despite long wait times. It has also become difficult to receive certain services or medication support, especially when prior authorizations are required. I've felt that the level of communication and follow‑through has declined, and some issues I raised were not addressed in a timely or consistent way. Because of these changes, I ultimately decided to transition to a different provider. I hope the practice is able to improve its processes moving forward.

I love my doctor there, and my issue is not with the doctors. Whoever it is that is supposed to…read moresend prescriptions to the pharmacy: what are you doing? I should not have to schedule a new appointment less than a week after the previous appointment to get a prescription that you all said you were going to send to the pharmacy. You delayed my care and I ended up sicker as a result. I have to agree with some of the negative reviews I've seen elsewhere, regarding your for-profit status. You used to be great and I would recommend you to everyone, but I just don't know that I can do that anymore. This is the third time I've had a problem with the prescription and it's been every single time. I had to have a prescription sent from this office, they will try to make me do another appointment just to get it. That's not OK.

Every time I have called I am able to secure an appointment sometimes even for same day. They are…read moreattentive and get to know the patients.

The only reason I returned for a second visit is because Dr.G was so delightful and welcoming our…read morefirst visit here, she was not present for my second explained below. This is the service I received from the "office manager" of "25 years". She is the woman in the middle with her hands crossed. She refused to share her name with me so the best I could do was snap a photo of her disregarding me. This was my second time entering this facility today to take my child in for a yearly wellness check up. I was not greeted upon arrival , okay fine. I'll take that, it was later afternoon, raining -maybe they are tired.... then this office manager tossed a "chadi's questionnaire" on the counter top demanding I use my phone to fill it out, read the information to figure it out. Unfortunately my technology device was not charged at this time and I expressed that so I assumed an iPad would be handed over- she said if I couldn't get it filled out, my child wouldn't be able to be seen. This appointment has been set for months- I value my time- I felt like my time was worthless/meaningless to this facility the way she shewed me away. The doctor on duty 25 minutes after my scheduled appointment came out to let me know they have all been friends for years and the office manager has been there for 25 years, I didn't know that's was an appropriate excuse reasoning for disrespect/disregard to patients but okay, again. I'm not okay with just mediocre , don't care service. I was also told reviews don't matter; I believe in real reviews - the good and bad and this is why- this experience right here! I suggest communicating to new patients what expectations are so they can come with charged devices/technology and assumptions that are expected to be done before arriving. I am truly thankful this happened after all they let me know people are just numbers here and they don't value us as individuals. The facility it's self is out dated / dirty and the staff is not friendly at all. Needless to say there are plentiful of compassionate providers out there, next time I will read all reviews / do my homework -- verse just going to the most "popular known" doctors office.

My family has really enjoyed having Dr. J as a pediatrician. We are new to the world of house-call…read moredoctors but we really like it! She is flexible with the in-home visit schedules and she also provides telehealth visits as needed. She has an easy to use electronic portal and secure messaging service which is a big must for good communication. Since we are in COVID times she wears a mask for her visits, wipes everything down cleanly, washes her hands, etc. And best of all she has been really attentive and caring. We are happy we found her.

I had a wonderful experience with Dr. Burton. She has a fantastic bedside manner and took the time…read moreto answer every question I had so I didn't feel rushed. It was so convenient to have her see our newborn in our home so we didn't have to expose him to other sick kids in a doctors office. I highly recommend this practice!

Horrible and terrible experience. I went with my baby girl, after an ER visit for a wound in her…read moreface. The female doctor tried to cut the stitches without wrapping my daughter first or at least making making sure it's the way to do. She almost told me to show her videos on my phone to calm her down which I explained her that this is not possible because my daughter doesn't watch any screens at all and she keep saying to me to show her something so she can calm down. my daughter was so scared and crying. the doctor almost cut her eye with the scissors and my daughter was crying so bad. I just grabbed her with me and came home. I'm not gonna go back anymore. Terrible and horrible experience in my whole life. not fair for a 2 year old. This is the worst place to go. Please, don't go.

This practice used to be good when Dr. Bland and Dr.Gadsby used to be there, NO anymore! Terrible…read morecostumer service especially the silver spring office. very unprofessional, nasty, rude, no manners, very vocal, no privacy from the people who works at the front desk. They are TERRIBLE, TERRIBLE! I do not recom this practice at all. No respect, the front desk treat you like a piece of ...... Then the billing office in Laurel, MD has terrible system. when I paid $30 and I have the receipt with me tried to show them that I paid the bill. They are never available, suddenly everyone is sick. NO one can take care the situation, NO one can help! I went to the office more than 4 times to resolve the issue, I'm still waiting. But the don't hesitate to send it to collections oh no! but they can't see the receip. The costumer service is the WORST! difficulty to make an appointment, difficult to send a message to the doctor,the doctors now DOESNT listen, hello!!! NO RECOMMENDED !!! if you decide to go always save the receipts, always in paper, no digital. I won't take my kid there, anymore!