We started going to The Pediatric Center after transferring from another practice, and it has been…read moresuch a refreshing change. The office is well-organized, the staff is consistently friendly, and the environment is clean and welcoming. We really appreciate the separation of well and sick visit areas -- it's a thoughtful touch that gives extra peace of mind. Everyone we've encountered has been so kind to our 1.5-year-old, which helps him feel completely at ease during visits. They genuinely interact with the kids and make the experience positive from start to finish. I recently had to call on a weekend and was connected with a nurse who was incredibly helpful and thorough in answering my questions. That kind of care really stands out. We see Dr. Diane Landram, and she is absolutely wonderful. She takes the time to listen, offers helpful and up-to-date information, and never makes you feel rushed or dismissed. This is exactly what pediatric care should look like -- highly recommend!

I am absolutely appalled by the experience my husband and daughter had at this office. We will…read morenever be returning, and I strongly question how this office is being managed. My husband brought our daughter in for an appointment that was specifically scheduled for two shots. In addition, we requested that they look at stitches that had not completely dissolved. Somehow, when my husband arrived, the staff had no idea why she was there and apparently thought the appointment was only for the stitches. This was not a misunderstanding on our end -- the appointment was booked by the nurse for the purpose of getting her shots. Because everyone was apparently getting ready to leave for the day, my husband and daughter were then rushed through the appointment. The fact that the staff had apparently made a scheduling error and were now inconvenienced by their own mistake is not our problem. To make matters worse, this office has previously used a cold-pack buzzer to help distract our daughter during shots. This time, they didn't. It may seem like a small detail, but when you're dealing with a child getting shots, consistency and basic consideration matter. The worst part of the entire experience, however, was what happened afterward. My husband was sent to the manager's office, where the manager proceeded to question him about why we don't bring our daughter in more often. She actually asked, "How do you know she's growing?" Seriously? We can see her. We are her parents. It is completely inappropriate and incredibly condescending for a manager to question a parent about how they choose to parent their own child, especially when there was absolutely no justification for the attitude she took with my husband. Her demeanor was disgusting, judgmental, and completely unprofessional. She then apparently mumbled something along the lines of how it was "good" that he brought her in for her shots because "you know how people are these days." That comment was completely inappropriate and frankly left us wondering exactly what she was implying. There was absolutely no accountability for the office's scheduling error. Instead, my husband was made to feel as though he was the problem. This entire experience was disrespectful, unprofessional, judgmental, and completely unacceptable. Parents should not have to walk into a pediatric office and be made to feel scrutinized or criticized by the people who are supposed to be providing care for their child. What a disgrace. We have completely lost confidence in this office and will be taking our daughter elsewhere. I would not recommend this office to anyone looking for a place where parents and children are treated with basic respect and professionalism. If I could give this office zero stars, I absolutely would.

I'm very surprised at the reviews I'm reading on here. This has been my kids pediatrician since…read morethey were born and I have always had a great experience. We normally see Mrs. Thistle for well visits and Dr. Fitch for sick visits. Mrs. Thistle is very personable and makes you feel at home in the office. It's also very easy to schedule appointments with the front desk and we have always gotten in quickly for sick visits. I used the answering service on several occasions when my kids were smaller and the on-call doctor always called back right away. One thing I want to point out is that when my middle child was 3 she was coughing like crazy for about a week. We took her to a pediatric urgent care center who passed it off as a virus. We then took her to Dr. Fitch for a second opinion and she diagnosed her with pneumonia so we were able to give her proper treatment in time. We have been seeing Dr. Fitch ever since, she's just amazing and wonderful with kids as well.

Very accessible when you need them. Both of my girls have been seeing Dr Alexander since they were…read moreborn. We never feel rushed, and there's enough staff to see us for sick visits. They're open on weekends which is an added bonus. Front desk staff is always helpful. These bad reviews are very surprising to me!

I have been taking my son here since his very first doctors appointment. We love Dr. Maria Santos…read more She is very professional, accommodating, understanding and patient. She is so helpful and really takes time and attention in explaining things to us without making us feel bad about the things that we could have done better. It really matters how she communicates to us with compassion, especially being first time parents. The staff and nurses are always very nice and patient especially when giving shots to my son who is always cry hysterically. The patient portal is so convenient in reviewing medical records and making appointments. You can get help 24/7 and talk to doctors and nurses for emergencies.

This place is awful. I had my first and last appointment for my two year old there today. She was…read morebeing seen for her two year check up. My appointment was at 8:10 today. I arrived early to complete paperwork. We were called back into an exam room around 8:20, not sure if this was by a doctor or a nursing staff. This woman never once smiled, introduced herself, or anything like that. At 8:30, she had me fill out a form to get my daughter's prior immunization records. At 8:50, she came back for the paper. By this time, the only thing that had been done for my daughter was her weight and height. I waited until 9 and decided to leave. I just didn't feel like this was the right practice for my family. This place is slow, unfriendly, and dirty. Picture of the floor in the exam room for reference. So gross. When I left, I told one of the staff at the front desk that I wasn't happy with the experience and brought up the fact I had been waiting quite a while and how the dirty the floor was. I was told they would cancel my appointment. Customer service doesn't seem to be a strong suit for this business. If you're looking for a pediatrician, keep looking!

Since my last review nearly 3 years ago; we've only grown to appreciate Catonsville Pediatrics even…read moremore. We have two kids, 5 and 2, and they've always been there for us. Dr. Miller, Sani, and Madden are together, a fantastic team. They are empathetic, compassionate and extremely competent doctors. Dr Madden in particular spotted an issue last year with my son, which turned out to be a hernia in the making, so we were able to get help from Maryland Urology before it turned into a painful hernia. The ability to call them during off hours is always appreciated and they never make us feel awkward or silly for calling, even if we were maybe being over protective. Lastly, the only negative is, there is one person who answers the phone on occasion who is a little short with clients. She can be impatient if we ask questions at times, however the rest of the staff are amazing.

I cannot say enough of Catonsville pediatrics. All three pediatricians in this practice are kind,…read morethorough and very knowledgeable. My children have been patients for over 5 years, since they were newborns, and I have always felt they are in the best hands. In fact, they identified my child's need to see an eye specialist very early in his life when there was no outward issue. I will always be grateful to them for the wonderful care that they provide.

My son has been coming to this practice since he was born. We selected this practice on a…read morerecommendation from a family member and confirmed our intent to use it after meeting several of the doctors who visited us in the hospital after his birth. My son's principle doctor was Dr. Chaney who always delivered expert care with a wonderful, calming attitude. We now see Dr. Nold Who is equally as wonderful. In the past we've seen Dr. Escabosa, another fabulous clinician and person. I can't say enough about this practice. My son is 19 and still is a patient.

Denies care for unvaccinated children according to BaySide's office staff…read more Refuses care to unvaccinated children, the policy feels restrictive and limits access for families, and does not allow decision-making for parents.

Refuses care to unvaccinated children, policy is restrictive and limits access for families and…read moretakes decision making out of the parents hands.

We love Dr Zach! He is helpful, understanding & patient! I switched my kids to him because he…read morespecializes in kids with ADHD and my son's is pretty severe - I'm so happy with the choice I made! Small world situation, I later found out that 2 relatives used to go to Dr. Donald when they were young and now bring their children to Dr Zach years later! My MIL also told me in conversation the other day that she had taken my husband there for a while when he was very young (he has no memory of that haha) and I'm so thankful for all this information because it confirms that my decision was a good one!

Have been going to Kelly Care and seeing Terese (NP) for a few years now. Really couldn't be…read morehappier. My husband and kids (grown) are going as well. Great location, easy access to appointments and can handle a variety of things including physicals, vaccines, blood draws, referrals, prescriptions, etc. which makes it so much easier. Love having everything under one roof. A great alternative to larger medical practices and struggling to get appointments. My husband is a retired Internist so I know the challenges of today's healthcare. Kelly Care is certainly a good step in the right direction.

love this place!!! i went here and actually had a good experience at the doctors office, coming…read morefrom someone who used to dress doctor offices and appointments

Prescribers listen well and renew prescriptions swiftly. Appointments (in-person & virtual) are…read moreusually scheduled about 10-14 days out. Most prescribers here are nurse practitioners. Practice offers phlebotomy services, but I prefer LabCorb for independent access to results. Office staff are friendly. Lobby has good vibes & bathrooms are clean.

Billing after I already paid for services never provided…read more Abysmal phlebotemist who squirted blood everywhere and then proceeded to wipe the chair with the gauze and use that gauze on my open wound.