The only reason I returned for a second visit is because Dr.G was so delightful and welcoming our first visit here, she was not present for my second explained below.
This is the service I received from the "office manager" of "25 years". She is the woman in the middle with her hands crossed. She refused to share her name with me so the best I could do was snap a photo of her disregarding me. This was my second time entering this facility today to take my child in for a yearly wellness check up. I was not greeted upon arrival , okay fine. I'll take that, it was later afternoon, raining -maybe they are tired.... then this office manager tossed a "chadi's questionnaire" on the counter top demanding I use my phone to fill it out, read the information to figure it out. Unfortunately my technology device was not charged at this time and I expressed that so I assumed an iPad would be handed over- she said if I couldn't get it filled out, my child wouldn't be able to be seen. This appointment has been set for months- I value my time- I felt like my time was worthless/meaningless to this facility the way she shewed me away. The doctor on duty 25 minutes after my scheduled appointment came out to let me know they have all been friends for years and the office manager has been there for 25 years, I didn't know that's was an appropriate excuse reasoning for disrespect/disregard to patients but okay, again. I'm not okay with just mediocre , don't care service. I was also told reviews don't matter; I believe in real reviews - the good and bad and this is why- this experience right here!
I suggest communicating to new patients what expectations are so they can come with charged devices/technology and assumptions that are expected to be done before arriving.
I am truly thankful this happened after all they let me know people are just numbers here and they don't value us as individuals. The facility it's self is out dated / dirty and the staff is not friendly at all.
Needless to say there are plentiful of compassionate providers out there, next time I will read all reviews / do my homework -- verse just going to the most "popular known" doctors office. read more