Horrible and terrible experience. I went with my baby girl, after an ER visit for a wound in her face. The female doctor tried to cut the stitches without wrapping my daughter first or at least making making sure it's the way to do. She almost told me to show her videos on my phone to calm her down which I explained her that this is not possible because my daughter doesn't watch any screens at all and she keep saying to me to show her something so she can calm down. my daughter was so scared and crying. the doctor almost cut her eye with the scissors and my daughter was crying so bad. I just grabbed her with me and came home. I'm not gonna go back anymore. Terrible and horrible experience in my whole life. not fair for a 2 year old. This is the worst place to go. Please, don't go. read more

This practice used to be good when Dr. Bland and Dr.Gadsby used to be there, NO anymore! Terrible costumer service especially the silver spring office. very unprofessional, nasty, rude, no manners, very vocal, no privacy from the people who works at the front desk. They are TERRIBLE, TERRIBLE! I do not recom this practice at all. No respect, the front desk treat you like a piece of ...... Then the billing office in Laurel, MD has terrible system. when I paid $30 and I have the receipt with me tried to show them that I paid the bill. They are never available, suddenly everyone is sick. NO one can take care the situation, NO one can help! I went to the office more than 4 times to resolve the issue, I'm still waiting. But the don't hesitate to send it to collections oh no! but they can't see the receip. The costumer service is the WORST! difficulty to make an appointment, difficult to send a message to the doctor,the doctors now DOESNT listen, hello!!! NO RECOMMENDED !!! if you decide to go always save the receipts, always in paper, no digital. I won't take my kid there, anymore! read more

We've been coming here since our daughter was a newborn, and Dr. Perdue has been WONDERFUL! Not only is she super sweet and friendly, but she allays our 1st-time parent concerns from our daughter's eating to ear infections etc. They always have availability for sick visits, even over the phone, and their customer service is impeccable. All the ladies at the front desk are super sweet and helpful. I am forever grateful for this office! read more

Customer Service has went out the window. I typically go to the Bowie location to handle my child's care but in this case we only needed testing this particular day. I was informed testing was at 3:30pm, I arrived to at 3:35 pm. Young lady by the name of Ms.Tonya answered the phone(I was expecting the same service from the Bowie location) boy was i in for a surprise. 1st thing she stated when answering the phone after I explained the reason upon my arrival, testing doesn't start till 4pm, i informed her of that the Dr. Informed me 3:30 because we needed other testing as well(my child was running a fever of 101. Not once did she inquire about any of his info to see what was the reason we arrived a little early. But yet she told me to hold on because she was trying to help me out. She ask for me to come to door #2 still never asked asked for my child's info. We arrive at door 2 for COVID testing, she swab I asked for the other test(flu test) which the Dr requested we take. Nurse at the time told me i was only here for a COVID test i informed nurse that rep did not ask any question. Nurse just took my word and swab for flu. Here's the good part. After testing I called the office to get the young lady name(Ms.Tonya) who answered the call and placed me on hold because of 2 calls ahead another young lady comes back and tells me she's just helping and it's a bunch of women in the office. I asked her for the young lady she's covering for name which she provided. Once i received my results(nurse called) i asked who i can put a compliant in she told me her, which i needed the office manager. The nurse provided me the name. Called the front desk back; Ms.Tonya answered the phone again in her polite customer service voice and placed med on hold for 5+ mins. Called the Bowie location to see if i could get access to Laurel Office Manager, front desk at Bowie transferred me to Office manager voice mail. Left a very detail voice message how i was not pleased with the service, office manager returned my call sent me a message on my portal and informed me should would reach out(now being a manager I waited for her call 2 weeks) and nothing. So I see and understand why it's poor service at the Laurel Location, do not waste your time. read more

As I look at the reviews from 2014-2017, I must honestly say, there has been a tremendous change. Wait time until leaving is no more than 45 mins. Staff goes above and beyond, clean environment, great Drs and office is convenient with plenty of parking. Scheduling is great and not far out appointments. Leslie and Tanya go out their way. I recommend to anyone. read more

The doctors are great and the location is convenient but I schedule at the Silver Spring location whenever possible because the assistants and staff are so incredibly rude and unprofessional. read more

I have been going to this pediatric since my twins were born to the age of 18. I am currently taking my 13 year old son here who also been a patient since birth and I never had any issues at all. However, the only thing I don't like is the changing of doctors. My son had been seeing Dr. Anlage since birth and knows everything about my son. Then there are days she not in the office and I have to settle for a different doctor I know nothing about or saw before. However, my visits with my children was from 1990 to current, so things have changed a lot since then such as the staff now. This is my experience. read more

I don't bother to read the bad reviews but I've been here a few times everything has gone well and today we made an appointment it was at 3:40pm we got here almost an hour late without thinking twice or giving us a face they accepted us! Kids always come 1st thank you! read more

I will be leaving this practice in a few weeks. Office staff is unprofessional, nurses are rude and customer service is severely lacking. Every now again you may encounter good employees with follow through but they are rare and tend to be gone after a while. I still dealt with all that was unpleasant with this practice but when I was told my daughter needed bloodwork at a local Lab Corp and I was to call back with the results...and I called and called and could get no one to give me any information that was it for me. They kept telling me that the doctor was on vacation and that when she had a chance she would get back to me. When I asked who the head doctor was they said there was no head doctor so there is absolutely no accountability. To this day...weeks later I have not received a return phone call advising me of my daughter's results. What's scary is they said she may be diabetic...sure I can assume the results are negative since no one called us back but as a parent should I be left to assume? Meanwhile I've gone ahead and established an appointment for both of my daughters with a Johns Hopkins pediatric office as this was the absolute last straw for me Do not send your children here for their care. I feel they don't care. They are also awful when it comes to communicating with schools or submitting required paperwork. It's almost like you have to spend your whole day trying to achieve anything. It is just absolutely horrid and I don't know how they're still in business. This is my experience with the Laurel office. If I could give zero stars I would. Their nature of business is too serious to be lacking as they do. So disappointing. read more

Nurses are rude and unprofessional. The staff are very unpleasant and careless, not sure why some of the staff are in Pediatrics care. Find another Pediatrician for your newborn!!! read more

The Bowie location is way better than the Laurel location. I make appointments in laurel because it's closer, however, after today I will be switching practices. The doctors are fine... but the "assistants" are rude and unfriendly. One of them took my daughter into this tiny room the size of a closet with formula and other things for an "eye exam." The eye exam was simply having a 3 year old identify shapes. My daughter has no problem counting, identifying shapes, colors etc and the assistant came back and said she can't do it. I mean really.... how about having the doctor who the child is comfortable with giving the so called eye exam. The woman was just simply rude and unprofessional. We will be switching doctors ASAP. read more

The staff is very unfriendly and unprofessional. I just had my baby 11 days ago and Medicaid has not given proof of insurance since they state that's their policy to wait for 30 days. I explained that when making appointment and they said it would be fine. When I arrived they said that I had to pay out of pocket. They didn't even bother to call and confirm with Medicaid. I am covered with Veterans Affairs and the ladies in the front desk acted like they didn't know what I was talking about. They need more people skills. If I can give a negative rating, I would. read more

You can anticipate a one to two hour wait on Sunday even with an appointment. You may consider a doc in the box instead for weekends.

This practice is standard as far as services. You get Saturday morning office visits, access to doctors off hours, and seem organized. I also never had to wait too long. The doctors for the most part are same as far as medical philosophy. Issues: Office is outdated. Had to remind one too many doctors to use hand sanitizer. I'd prefer hand washing since some hand sanitizers have Triclosan. I asked one doctor if he had washed his hands and he was visibly insulted. I heard him moving a cart from the room next door and them coming into my exam room. To me that means he didn't stop to wash his hands. I don't like that. He'd want someone to wash their hands if he was being examined. The "god Complex" is real. Also, at their Bowie location one of the toys looked like it had black mold on it. I was told it was wear and tear. Even if it is wear and tear it isn't presentable and needs to be replaced. I mentioned it and the doctor and he told me not to let my child play with it. What happened to the best interest of the child, excellence, customer service? Any thing that sick children play which should be washed and kept looking sanitary. Why should a child go to a medical center to play with dirty toys and potential catch something they didn't come in with? Not logical, and I'd be irresponsible to notice something like that and not say anything. I'm sure doctor offices in Bethesda and Mclean don't subject their clients to dirty toys. And I'm sure if parents in any of those offices air any concerns they are properly and politely heard. Socioeconomics... I guess people get better treatment based on where they live, money they make, and who they are. Nobodies aren't to complain, have any expectations, or expect better than want the doctor wants to give or think they deserve. I think some of doctors are too quick to prescribe antibiotics for ear infections. Only one doctor held off because the ear drum wasn't bulging. Being quick to prescribe antibiotics seems to be the norm for most pediatricians. i wonder how new guidelines for anything in pediatrics is distributed to doctors. Overall I think the doctors are by the book. Don't look for too much out of the box line of thinking. They get the job done but they aren't the doctors of old. Most new doctors aren't. So if you think you feel like just a number, may just be. AAP Issues New Guidelines on Treating Ear Infections in Children - http://www.aap.org/en-us/about-the-aap/aap-press-room/Pages/AAP-Issues-New-Guidelines-on-Treating-Ear-Infections-in-Children.aspx read more

Walk ins are welcome as long as you are not a "new" patient. The hours are great, they have a variety of Pediatric Physicians and PA's there that have been there for many years. I have local moms who referred them to me because their children have had the same doctors for 17+ years. So i gave them a try for my children and we have had nothing but a great experience. They take most insurances, and have seperate waiting rooms for the "well" and the "sick" which makes me feel more comfortable. The only thing i don't really like is that they don't allow you to schedule any more than about 4 weeks in advance. I understand why they do this, but it is not always convenient for me to remember to call back and make a follow up appointment for 3 months down the line. I hope they get that fixed, but i doubt it because it has been their policy for a long time. Other than that, if you live nearby them, i highly suggest checking them out. read more