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    5 years ago

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    The Home Depot

    The Home Depot

    2.3(139 reviews)
    7.9 mi
    $$

    First, I want to start off by saying I ordered a Washer and Dryer from Home Depot that was…read moredelivered by Temco Logistics. The dryer after unpackaged was damaged and both Home Depot and Temco Logistics worked on a quick replacement. I ran into a very rude manager named Megan who I gave every opportunity to fix the situation. When she continued to be rude I contacted both Home Depot and Temco Logistics. I wrote a negative review on Yelp and Google about this experience. I should have waited and given both Home Depot and Temco Logistics an opportunity to fix it. I was amazed at how fast they resolved the issue and made sure I was treated with respect and put on priority status. A new dryer was delivered within days and first thing in the morning as I requested. I was contacted by multiple supervisors making sure our voices were heard and we were happy. Executive Senior Director Steven Ghodoussi was amazing at resolving the issue fast and ensuring that not just the rude employee but the department would be contacted and appropriate actions taken. I am more than 100% satisfied with the resolution to this situation. Before writing a negative review please give Steve Ghodoussi, Executive Senior Director a chance to resolve the situation. You can contact Customercare@temcologistics.com to explain what happened and they will get right back to you. They have earned my respect and I will continue to be a loyal Home Depot shopper.

    Have good experiences in store, but NEVER do delivery…read more Scheduled delivery for washer/dryer. Delivery was scheduled from 3-7pm, notified us day before at 5:45pm. Which makes time off for homeowners incredibly difficult. They proceeded to mark delivery "failed with attempt to deliver" with a blacked out photo at 5:41pm, leaving no proof of attempt to delivery. This is a complete and utter lie, see next section. I was home all day, our ring camera shows no history of this "attempt" to deliver. Proceeded to call support and they could not provide any details except that it was rescheduled and they have no idea why. The tracker for delivery showed no details, changed 4 times, and ended up leaving it as "delayed." This is completely unacceptable and we are now left with our washer/dryer disconnected (because they require them to be upon arrival) and have to take another day off work as the new delivery is now 5 days later into another weekday.

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    The Home Depot
    The Home Depot
    The Home Depot

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    The Home Depot

    The Home Depot

    2.4(174 reviews)
    4.3 mi
    $$

    My husband and I come here with our dog, Gunther, and have always felt welcomed. The customer…read moreservice is wonderful! Everyone is friendly and ready to help when you have questions. You can wander aimlessly and yet, there will be someone that will come to your rescue. We have bought so many things from this store but we were super delighted this time to see the promo buy 2 get 2 free filters. There were plenty to choose from and we saved over $160 from this deal alone. We will not need to get filters for the next several months. Both Melissa and Cindy (assistant store manager) were so friendly and helpful! Thank you so much for spoiling Gunther and getting him an apron. We highly recommend coming in to this location!

    Since Home Depot uses Tuff Shed for their custom shed vendor and we went through Home Depot's…read morewebsite: also, their partnership don't honor military discount for custom sheds (side note)... Here it goes: Their sheds are supposed to come with vents--it's stated on the website, and when you begin designing your shed, the vents appear on the visual model throughout the entire configuration process. We paid over $6,100 for our shed, and it was built today with NO VENTS. The crew that installed it even said, "That's weird, it should have them," and told us to contact Tuff Shed about it. My husband called and spoke with Zack, who claimed we would have to pay over $300 for them to come install vents because "we didn't pay for them." I'm furious because vents are standard. They automatically show up on the model, and since we added a window, I clearly remember choosing a smaller window size to make sure it didn't interfere with the vent placement on the side of the shed. The vents were always displayed, and there was never an option to remove or upgrade them like other features. I called and asked for a manager because this situation and what was relayed to my husband is insane--especially in Arizona, where temperatures exceed 120° in summer. Apparently, Zack is the manager. He repeatedly put me on mute while I was talking and clearly had no interest in customer satisfaction or doing the right thing. This company deceives customers by showing features online, then delivering something different. Even Zack agreed that sheds are supposed to come with vents. So why would I comb through the invoice looking for them? Standard features don't appear on invoices--only specification upgrades did. His excuse was that we were "credited" for removing the vents. No, we weren't. There is no credit line for vents anywhere on our invoice. If there had been, I would have questioned it immediately and not pay or sign anything. The invoice does show a "Credit for Removal of Default Door" (because we upgraded it), but nothing at all about vents. This is dishonest, and the company is taking advantage of customers. Who spends this kind of money and pays for upgrades just to knowingly remove a standard free feature like vents--especially when the design platform doesn't even offer an option to remove them? This feels like a complete scam: removing free standard features and then demanding customers pay a ridiculous amount to add them back. I've filed a complaint with the BBB and disputing the transaction on my card. We are Arizona natives--we know the dangers of a shed with no ventilation. This is our second shed, and our first one absolutely came with vents in our old house. Lack of ventilation is a serious health and safety risk. My grandparents live in the casita and will be using this shed. I also have a three-year-old who could wander inside and not be able to get out, and we might not hear him or anyone inside yell for help. The consequences of not having vents are serious, and that's exactly why they're standard. I'm furious with how this company handled the situation and with the lies we were told over the phone. They refuse to fix a problem they caused. We never elected to remove vents--this was their mistake. At this point, we want the shed removed from our property and a full refund. This is shady business, and we will take our money elsewhere and buy a custom shed from a honest company. Zack repeatedly stated that all sheds come with vents and that ours "were removed," and that we "should have noticed," and that we were "credited" for it--again, we absolutely were not credited and we never removed them!!! This entire situation is unacceptable!

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    The Home Depot
    The Home Depot
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    V & P Nurseries - gardening - Updated July 2026

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