You don't always walk out with what you went in expecting to happen. Poor service. When there is a…read moreissue, don't expect to get answers from management.

The salon is beautiful, however the service is lack luster. My daughter wanted to try a fancy…read moresalon so we booked and came. They butchered her hair. Worse experience of our life. I have a daughter in tears over how bad they did and now I'll be going to find someone that can fix this mess. Vivian was her stylist and left her in tears... DON'T GO UNLESS YOU WANT A HORRIBLE CUT.

I found this place on Yelp so it's only right that I review my experience…read more I was a first timer Brazilian and had no idea what I was doing. Alex was highly recommended on here so I made an appointment with her. Everyone I talked to really hyped up the pain of a first time Brazilian, so naturally I was terrified. Immediately, Alex made me feel comfortable and put me at ease. She gave me clear instructions on what to do ad made conversation the whole time. It was not awkward at any moment and, surprise, barely even hurt! Alex explained that the hard wax used at Affinity is less painful and shows better results than strip wax. I can now say this is something I plan to continue all summer long. It's so convenient not having to worry about shaving "down there", and even better knowing I have a person to go to who is amazing at her job. Affinity is a little pricey ($67 for the wax plus 20% tip) but it's completely worth it to me.

Not the best, not the worst hair salon I've been to. I'm a resident of Springboro and there are…read morebetter options in the area!

I loved everything about my experience. The owner was friendly and explained everything about the…read moresalt room and her facility.

Enjoyed the experience. It was peaceful and serene. Clean area. Helpful staff. Clear pricing. Easy…read moreto schedule the room was spacious and the chairs were ok.

I have visited this facility several times and each time I've been there for nail service it has…read morebeen not good. Upon closer observation after my (pedicure) cbd/gel nail appt less than a week ago there is a noticeable space between my nail bed and the beginning of the polish. It appears the polish was pressed on instead of polished on.. very disappointing again. My first nail appt there was even worse! Let me say the technicians were very nice, friendly and professional but the actual outcomes were not!! I really didn't want to post this but I don't understand! Praying for a better outcome next time...

My massage that my mother I received was a sweedish massage and when I tell you, it was absolutely…read moreamazing and well needed. It was amazing. The young ladies that her and I had were very gentle but firm enough where we were very relaxed. They made us feel very welcome and comfortable, and I would highly recommend you treating yourself to a massage at least once a month.

5 Stars - Transformative Massage Experience with Ling Wimple…read more Last Sunday, I booked a last-minute massage at Kettering Spa because my neck and back were really bothering me after a weekend of yard work and moving. I had never been there before, but their great reviews and an open appointment made it an easy choice--and I'm so glad I went. My massage therapist, Ling Wemple, was absolutely amazing. She was incredibly thorough and clearly very knowledgeable. Not only did she use effective massage techniques, but she also incorporated stretching and other therapeutic modalities that really targeted my problem areas. From the moment we started, she focused on my concerns with professionalism and genuine care. I felt noticeably better right away--Ling truly went above and beyond. In the past, I've enjoyed massages, but typically only went if someone gave me a gift certificate. After this session, I realized the true therapeutic benefits of massage. It's no longer just a luxury for me--I'll be scheduling regularly with Ling moving forward. Highly recommend Kettering Spa, especially if you can book with Ling!

I booked a Swedish massage. I told her medium to light pressure and had to tell her to stop 4…read moretimes as she was causing me to have muscle spasms. It was painful and I told her. When she asked me to turn over, I couldn't understand her so I asked her if she wanted me to turn over and she gave me an attitude. When she was done she just left. I gave her a tip but probably shouldn't have. The ceiling looked nasty and the massage room was cold. No warm blanket and no bolster for the ankle or knees.

I had a wonderful time with Michael A. I love my cut and color, the space was relaxing and…read morecomfortable. Great experience all around.

Got a great cut and highlights. Great place. Nice and private seating - you are not seated out in a…read morebig open area where others can gawk at you. Very nice, classy place.

First of all, this place is completely FLAKEY on appointments. Stylists call and cancel - who does…read morethat?? TWICE, TWICE in the SAME week I had my appointment canceled BY THEM. I've been trying to get my hair highlighted for THREE MONTHS and the girl who does it can't seem to understand what highlights are.....3 HOURS in the chair and my hair is the exact same color. Scheduled another appointment 3 weeks later and she cancels. Then the RE-SCHEDULED appt is canceled. RUN, DO NOT WALK away from this place

Saundra (at Centerville) is an incredibly talented / patient and kind esthetician…read more Had my first brow lamination and dermaplane facial... fantastic results.

Lisa is amazing and so kind! I walked in with cold capped chemo, dry and curly hair but walked out…read morefeeling like a breast cancer survivor with a cute hairstyle.

Lisa is absolutely amazing and gets me right every time. I never trusted anyone to really cut my…read morehair until I went to her. Lisa has such an awesome bubbly personality and truly cares about all of her clients. I would 100% recommend Lisa to anyone who needs any hair services. Thank you Lisa!

The receptionist was very cold and unwelcoming. My 80 minute spa treatment was over in 55 minutes…read more The therapist wasn't ready. The product was cold when it was applied. Brrr!! Final straw. I really looked forward to the final application of lotion- it never happened. When I asked, she gave me a small bowl of lotion to use in the dressing room. For $160, it was a huge disappointment. To owner: preserve your investment--retrain receptionists and therapists.

I have patronized this salon for quite a few years and have referred many people I know because of…read morehow great the service was. The experience I had today with a front desk staff member over the phone was extremely frustrating and left me feeling that they truly don't value their guests nor their patronage. Their lack of help, compassion, understanding or concern for their guests is nonexistent. Please don't waste your money here, they clearly don't value their guests.

I filled out the new client form 3 times and no one called me for an appointment. There are many…read morestylists so why did no one call me?

I couldn't be happier with the haircut I got from here. Faith, my hairstylist, did a fantastic job…read moreand was very nice and professional. I would highly recommend coming here to give her business. You won't ever want to get your haircut with anyone else again.