Just like a prior review by another individual, I would give ZERO STARS if Yelp allowed us to do so!
I purchased a Living Social deal for a "45 minute deep cleansing facial" scheduled an appointment for Nov. 21, 2014 around 4:00pm.. At the time I scheduled the appointment, I let them know about the Living Social, provided by voucher code, etc, was told to get there early to fill out some paperwork that was NOT available online. I told them I would be using the Living Social deal. The professionalism of whomever answers the offices phone is SLIM TO NONE. As someone who works in a plastic surgery and med spa office, you would think that these individuals would have better phone etiquette, pronunciation AND knowledge about what additional services are offered. NONE!
I arrived at my appointment about 15 minutes early and it took 10 minutes for someone to "greet" me at the office AFTER several people walked in and out of the front waiting room several times. I assumed that when you see someone standing at your front desk, someone would say something. NOTHING. Once someone asked if I need something, I let them know my name and that I had an appointment for a facial. At that point, the incredibly unprofessional girl let me know that I would NOT be getting a facial because they could no offer that as they had some drama with their esthetician. HUMM. Would have been nice to know this prior to leaving the office early for a FACIAL. She asked that when I booked my appointment and/or when they confirmed my appointment if anyone talked to me about this. Well, unfortunately, no. As a result, she explained that they were giving microdermabrasion as a "substitute" and actually was an upgraded procedure. I decided that I would give it a try.
After waiting a few minutes more, a different girl who didn't state her name and had an ice cold personality, took me back to a room. She reiterated about the esthetician, etc. She then let me know about the microdermabrasion and then an "illuminating chemical peel" that was an additional upgrade. I agreed to get the peel after she correctly said it was EITHER procedure, not both. I said that was fine. She proceeded to tell me to wash my own makeup off, tossed a towel on the doctor-like chair and walked out of the room. Side note: I worked at an Esthetician office prior to my undergraduate studies at Texas A&M AND this would have never happened. She came back in the room, applied something with a cotton ball and 3 minutes later I was "done." Given that I am NOT an Esthetician , I couldn't say this isn't right, but as someone who has had facials and peels before.....it certainly did NOT last 5 minutes.
There is obviously a reason there wasn't not one customer in the waiting room or out front in the parking area while I was there. Another girl came into the office as I was leaving and canceled her appointment because of the "switcheroo" of the Living Social deal.
I would NEVER recommend coming back to this office. Don't let the Uptown location fool you! Book your services elsewhere so that you can get great customer service from educated office people! read more