The Wake Forest Post Office still leaves a lot to be desired. But my service has improved somewhat. I get the majority of mail expected now, that is, if there is a decent carrier working that day. If there isn't, the carrier might deliver your mail to someone else's mailbox, as they don't check if they are going in the correct order. The postmaster responded that my carrier wasn't working that day. Well, who delivered the mail to the wrong mailboxes???? It didn't magically happen; a postal employee did that. So why not correct the problem with the employee who keeps making this mistake every week? They still get paid whether they perform the job correctly or not, so work ethic seems lacking. read more

Wake Forest's post office needs a serious upgrade. I am not talking about the staff- there some great, hard working people working there and I appreciate them. The lobby area (outside the retail space restricted to 9-5 hours) is gross and doesn't feel that safe walking in all alone. The one working table top (very small) is always dirty, sticky, and this time even left grime all over the envelope I was not mailing, but briefly set down . The self-serve kiosk NEVER seems to work properly and usually has an out of order sign posted. I thought it might work today- and felt a bit lucky that the typical "Out of Order" sign was not up...but wrong...the scale did not work. I have also been here, within the last couple months, when the PO shut down earlier than expected (at 4:30). I understand staffing issues are real, but at least get the self-service station working properly, and create a decent, well lit, safe place for people to handle their postage needs, please. The dirty table top/working area is a small thing, but it all adds up and does not reflect well on the Town of Wake Forest. Like most people, I love it here- and I just wish our physical Post Office and the equipment -could be a better reflection of what Wake Forest is and the people that live here. read more

USPS - The blue smudges and marks in the envelope came from the top of the work area opposite the self-service machine. - Post Offices Near Me - Wake Forest, North Carolina

Product delivered to the cubby:lock box in my condo community. The key doesn't work. Tried calling the postal location on east holding ave. No answer all day long. Another bad review for them. I cannot physically go there so phone is my only option read more

Kiosk never works after hours and never has receipt paper. Used it to send off a package, weighed the package entered the required address and paid the postage I was told the pay and the package was returned to me in the mail asking for more postage! It's the incompetence for me smh. read more

WORST POST OFFICE. They tried to extort money from you. Waited two weeks for a item I purchased that was shipped. they told me the item the seller shipped was overweight and wanted 200.00 or they would not give me my package. showed up on week late and never even tried to deliver. Wait for a hour to even find the package once they did they refused unless I paid them 200.00. employee Jennifer advised for me to cash app the 200 from the seller. SOSOSO unprofessional. the worst nightmare ever. This place SUCKS sooooooooooooooo upset. read more

8/17/21: This post office consistently delivered mail to me of people who moved & although I wrote on the mall "not at this address", they CONTINUED to put it in my box. This has been going on for over a year. I went to the post office to see what could be done & I was assisted by a man who seemed to be over it for the day. He was not friendly. He just had no energy. I could relate, so I didn't take it personally. He told me that I could write "RTS" on the envelope with an arrow & they should know not to do it again. He also told me to put a sticker in my mailbox saying to only deliver to me. I haven't done that yet, but I'm starting to notice a reduction in other people's mail. It has just been a frustrating experience. Hopefully, things will change soon. Outside of that, the facility was clean and organized. They even had a self-service machine if you want to avoid the line. The floor was marked for social distancing. read more

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I came in at 12:45 and there was a very short line that moved quickly. Nate took care of all my mailings and was very helpful.

Went in Saturday afternoon to use self-service in thee lobby & on clicking on the kiosks touch screen messages for sending mail or package and for acquiring posragestamps were ".not currently available Additionally, al of the paper & cardboard envelopes for priority, express mail had all been removed as well as the forms for certified mail for attaching to mail. Not Amusing. Total failure of service - not everyone is able to get to the post office when they are open for business read more

HIT AND RUN - NO ACCOUNTABILITY!! This Monday will be (2) weeks since the USPS driver totally destroyed our mailbox. I watched this happen REAL TIME from my office window. Heard the screeching sound, saw her totally run it over, grabbed my phone and recorded the last seconds of her leaving. Here's where it gets interesting!! My wife and I both grabbed our phones and ran into the dining room to get another video of her driving back by (Note: we live on a dead end street with cul-de-sacs so we knew she would come back by). She drove back by AND DID NOT STOP to let us know what happened. I IMMEDIATELY compiled a video of what I could catch and filed a complaint online with the date/ time stamps / AND THE VIDEO. Someone emailed to apologize and said they would look into the matter. Do you know we have not HEARD A THING!!! I have emailed and called several times. Spoke to someone on Wednesday and he basically said I was lying because the driver said she didn't hit the mailbox. LIE!!!! Also he said they would send someone out to take pictures on Thursday and guess what, didn't happen either!!!! TOTAL LACK OF LEADERSHIP and a poor display of a government operation! We will not rest on this until USPS and the driver fixes the destruction of our property!!! (By the way, they won't deliver the mail because their isn't a mailbox to put it in)!! Filed a hit and run report with the NC Highway Patrol! UPDATE: Today is 08/08/2024 and NO RESOLVE has been made and my mailbox is still down!! read more

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Literally a level of hell - avoid this location at ALL costs. There is always a very long line, but also there is always a severe lack of employees. The warm bodies that are "employees" are, without fail, grouchy and surly. I've never once had a good experience at this location. Today was especially crappy - they couldn't locate a man's package, he had been waiting forever for them to find it, he left angry. The line of 20+ customers dragged, the employees (2) were both very short with customers and then let a passport customer bump the line so we went down to one grouchy employee for a huge line... My last time here! read more

USPS - Post Offices Near Me - Wake Forest, North Carolina

I have mailed my son and grandchildren cards with money!! THEY NEVER GET IT. YOU have a thief for postal deliveries. I am 78 years old, on a fixed income, and want to send my children monetary gifts from time to time. I am out $200.00!!! That not a lot to you, but it is to me. I'm devastated that someone would steal from the Post Office! I live 100 miles from them and mail is my only method. You should be ashamed! read more

I recently sent three priority packages from this WF location a week early so they would arrive before Christmas.Two of the three were addressed to the same location. My mom called to tell me she received a small package. I pulled out my tracking number receipt and noted that her second main package the clerk entered the zip code incorrectly by one digit. I went to the post office and showed the clerk the tracking receipt and asked if she could redirect the package. She said I can't until it is delivered. I said delivered where?? There is no such physical address at the zip code you listed. She said you can go online and have it redirected. It is showing the package in Mobile AL and it is just sitting in that location for days now. My 85 year old mom did not get her package and the postal personnel could care less. You pay a fee for priority mail which appears to be a priority only to the person sending it. It makes no sense why someone at the post office cannot pick up the phone or enter a reroute on a computer. The clerk said once the package is delivered they can do something. Well where do they think it will deliver too? There is no such address at the zip code the clerk entered. My hope is they will look at the address and zip code that I wrote on the package. I won't get my hopes up. it has been sitting at the Mobile AL site for days which also has horrible customer reviews. JD Youngsville, NC read more

No one ever answers the phone. Not everyone can just run over to the post office to get a question answered.

Customer service. Very unpleasant front desk representative with attitude. I understand being in customer service, it can be difficult. However that is job that is important and only those that can be pleasant with manners should be there. read more

I've had nothing but issues with my mail carrier. I live off a very busy street and my driveway has a tiny slope/hill. (No other delivery company has an issue with this!) The USPS mail carrier will not drive down the driveway! She'll stuff packages into the mailbox, leave them underneath the box, on a super busy road! Christmas time she left an IPad on the side of the road near my mailbox. And most recently, she delivered my package to the wrong address! I received a notice that my package was delivered to my garage. I don't have one. Contacted USPS and they confirmed that the driver delivered to the wrong address and assured me that they told her she needed to go and retrieve my package and if she can't they'll contact me?! Like what?'!?! read more

NOT up to Wake Forest standards Let's face it- the USPS is broken; this location more than most. If this post office were a burger joint, coffee shop or a nail salon they'd have gone under years ago! No smiles, no courtesy, just huffs, puffs and rolled eyes. The staff here should be raking leaves or picking up dog poop rather than consistently ruining peoples days. read more

OK, so it's the Post Office. You never have great expectations when you go to the Post Office. To their credit, of the 5 available windows 4 were staffed. The line moved quickly. My questions about postage for non-profits were answered politely and concisely (even though I was told I needed to fill out an additional form). An OK experience. For the Post Office. read more

Professional, efficient and kind staff. Clean and well stocked facility. Overall very pleasant experience.

They were all polite and informative when I was looking for a package. The staff there is pretty chill. There is a long line most days

Ive only been in to this location twice and let me just say it is AWFUL. No customer service, everyone is rude, and when you ask a question it seems no one knows the answer. Unorganized, not cleaned, I can go on. Dont waste your time here read more

Non Delivery of a Parcel and No Reason for This! I sold an item on eBay to a buyer in Wake Forest, NC. My shipping label was printed right from eBay. My item was supposed arrive Thurs 7/25. The tracking number now says, "Theres an Issue with your Delivery" Jul 25, 2019 2:31pm No Such Number WAKE FOREST, NC 27587 Guess what? I was able to Google Map the address and it DOES exist. With so many complaints about this post office, its time to fire all the incompetent employees and get in reliable workers. I am pissed, this should not be happening! read more

This is a sorry post office. The employees are not friendly; they do not have a sense of urgency and the lines are long. I really dislike having to come here because they are not customer oriented. read more

Always have had good service and though the Covid period was difficult for all of us, I did receive my mail. Only complaint is that recently my postal mail delivery person has left my mailbox door open. It does close and just takes a little shove. If not for that I would have given a 5 star. Thank you. read more

USPS is vey close to my job, so I am here very often. The staff is friendly and efficient. They try to get the customers in and out pretty quickly. No complaints so far! read more

USPS - Hours of Operation - Post Offices Near Me - Wake Forest, North Carolina

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I have had nothing but great experiences at this location. The staff are always super helpful and friendly. I renewed my passport here a couple of years ago, as did my husband, and we recently got our daughter her first passport here as well. I think the gentleman's name was Travis that helped us with my daughters passport. He was so friendly. My daughter was having a moment, as four year olds tend to do. She was scared to get her picture taken, which is understandable. He was very patient and sweet with her, and eventually we got the perfect photo, without hands. Passport appointments can be made online and this location offers photo services as well. read more

Since mid-April this year I have used the self-service Kiosk in this post office and none of the three large envelopes I mailed have arrived at their destinations. It is mid- May!!! When I used the window and clerk method, it costs twice as much as the Kiosk for the same sized envelopes..but they get delivered. Of course, I didn't keep my receipt so I have lost all the masks I made to send to family and friends. Frustrating!!!! read more

They put my package in a parcel locker at my apt complex and didn't give me the key. Now I have a temperature-sensitive package ROASTING in this heat and no way to get to it. Here's the highly coveted direct number for this location if you have an issue like I did, and you don't want to wait over an hour in the USPS Customer Service phone line. (919) 420-5230. Good luck. read more

OMG... take their pay and give it to the other government employees that deserve it!!! How can they say I have a "incomplete address" on a package just because they are to lazy to try to deliver it!! I verified the address with the shipper who has shipped me items before!!! They are freaking worthless!!! read more

I can agree with the other reviewers; they consistently misdeliver mail, dont know where your mail is, items arrive and get sucked into an abyss! This is why the USPS is goi g bankrupt-get with the program! Its the 21st century! read more

The Wake Forest post office us the worst. My mail is either missing, or damaged. Like today my kids hard back book was shoved and bent to make fit in the box. How lazy are you if you cant walk a package to the front door?! This is not then1st time we have received a damaged package. read more

Why oh why can't a mail carrier close the mail box door all the way. Most of the time it is just near being closed and again today, for at least 3 dozen times over the past year, it was almost wide open. I even have a sign on the front of the door "Please close completely !!!" The mail was thrown into the back of the mail box too. Seems like the mail carrier idled by throwing the mail in and then flinging the door to be closed. I have reported this to the Post Master of the Post office 3 times. Looks like he is incompetent in being able to get the mail carriers to do their job correctly. Plus they do not answer the local phone either. Rings for 3 minutes and then hangs up. read more

If the Wake Forest post office was a business, they would no longer exist. The service is about as bad as it gets. I would not use them if I had a choice. read more

The ONLY reason they got ONE STAR- was because I could not leave a review with ZERO STARS!! I live in Arizona, and I've been selling online for 15 years- I sell over $200,000 per year- shipping items ALL OVER THE WORLD- and this is the ONLY POST OFFICE EVER that I have EVER even had trouble with! From the Post Master there, to the DELIVERY GUY- they're ALL TOTALLY WORTHLESS!! I understand that sometimes things just happen, AND that the more items you ship, the more often problems will arise, etc., but you can NOT believe this is just one of those things! EVERYTHING, EVERY ITEM I Ship to ANYONE that gets their mail that goes thru THIS particular Post Office is a problem, and when you call- 97% of the time no one even ANSWERS THE PHONE, 2% of the time they LIE AND SAY THEY'LL "TRY TO FIND IT AND CALL U BACK", and the other 1% they call back telling lies simply just protecting each other. Hey- how bout this? Try FIRING THE POST MASTER THERE and actually hiring someone COMPETENT AND TRUSTWORTHY??!! As long as they have that CRACKHEAD MAILMAN delivering the mail, stuff will CONTINUE TO COME UP MISSING- so fire HIS WORTHLESS CRACKHEAD BUTT, TOO!! Then everyone wonders WHY the USPS is going under?! Fire those worthless folks and hire someone DEPENDABLE, why dontcha? Too many good people need a job!!!! Dear GOD- i can only IMAGINE the theft during Christmas, geez.... UPDATE: just got off the phone with someone w/ a high position at USPS- hopefully HEADS WILL ROLL! Normally, I am the type of person that tries to work things out and I would hate to see for anyone to lose their job, especially during the holidays, but seriously, they cannot fire those people fast enough!!! it's just RIDICULOUS! I see I'm not the ONLY PERSON that has issues with them- let's stick together guys and do WHATEVER WE HAVE TO DO TO HAVE THIS RESOLVED!! read more

The Wake Forest post office has a problem with the weekend carriers.Our mail arrives during the weekdays but on Saturday it's a bust! The carrier will pass right by our home with packages that we have tracking numbers on that were to arrive that day. read more

In the event that you have any passport needs, do yourself the favor and make the trip to the Passport Office in Raleigh. I hate to be overly critical, but this is a service the WF Postmaster needs to review (processes, support, etc) and decide with open eyes if it is not more friendly to our community to simply point us to the best equipped folks to address our passport needs. And odds are, you'll end up in Raleigh anyway. Having made two trips to the Post Office, fought with the online appointment scheduler which was broken, and lost an entire morning, I did finally got the guidance from the supervisor on duty at the Post Office to go to the Passport Office at 1 Floretta Pl, Raleigh, NC since though the Post Office takes passport appointments, they do not/cannot/or as I suspect based on my convos this morning care not enough to manage their own appointments. Fingers crossed for a better experience in Raleigh. read more

Just tried to call local number, someone picked up the phone after about six rings and hung up...real cool. The carrier stuffed three addresses worth of mail into my mail box. Now I get to go around the neighborhood and deliver the mail. I don't expect outstanding service, but basic no frills service is a given. Please read the address number - if it is three different house numbers then don't shove all the mail into one box. read more

This is the 3rd time I have had my package left at the wrong apartment. It's aggravating. Please Wake Forest Post Office open your eyes & read the building & apartment correctly! Also never received a note in my mailbox to pick up my package at the post office until they said last & final notice, the man at the post office said they left 3 notes, clearly in the wrong mailbox! PLEASE PAY ATTENTION!!!!! read more

I would give it ZERO STAR. they are incompetent idiots holding packages. I told amazon vendors please do not use USPS because of this ... Forest "wake up never" post office. Never answer my phone or return. Such lazy asses read more

Let's say not impress with any USPS of late. Everything that went thru then are at least 3 weeks late. Not taking in their full of xxx sorry excuses. read more

I called the number for 27587 and was told the wait was an hour and four minutes. Need I say more? Yes, there was an option for them to call me and I will try to conduct my original intent then. All I wanted was to speak personally to the post master to thank him for fixing 15 years of daily mail delivery at 4-5pm or later, which thankfully now occurs at around noon. Also online 'postmaster finder' says John Thompson for 27587 but this is quite old info. read more