Unfortunately, I think they are super under staffed which is why I will give it 2 stars instead of…read more1, but it doesn't excuse the poor customer service that a post office should just not have. I was lucky enough to have one decent experience with a worker, but it doesn't make up for the amount of times I've had a negative experience. I made my appt. for a passport at 12 pm on a Monday and was not taken until about 2:15 pm because the woman who handles this at this office didn't arrive till about 1:30 pm. Not to mention that I had made a passport appointment the previous week, but it was cancelled about 45 minutes before I was scheduled to be there. If the front desk worker goes on break, there is no one to cover the shift so the waiting line just gets longer and longer. It's just poorly run overall.

They close whenever they want. Today they closed 1 hour early…read more The employees rate their service on the screen before you can rate them. When I called them on that, the woman said "Don't you believe in job security?" Rude employees. Must be nice to have a job with no accountability

I had a shitty experience at the post office in Park Ridge. Yay…read more I was driving by and thought I should stop and submit a change of address form I'd been driving around with for weeks whilst I was thinking about it. I'd started filling it out when I got it, but you had to drop it off in person with ID so I decided I'd come back since I was in a hurry at that time. When I came to turn it in on this day, the woman said I did it wrong because the address of when I wanted the mail to be rerouted (around the date I moved) didn't match the date I'd signed the document (which I signed just before entering). Nowhere on the form do I see anything about it requiring the dates to match--in fact, that makes very little sense, since someone might submit a change of address two or three weeks before they actually want the change to take effect since it can take that long for the mail to be diverted. So she made me get out of line to complete another form, which wasn't particularly easy whilst holding a one year old and completing it one-handed. On top of that, why is it just a given that the post office sucks? I mean, I promise that if visiting the USPS wasn't worse than getting your teeth extracted that they wouldn't be bleeding money the way they are. I avoid the post office like I avoid COVID. I thought that the post office was one of the federal government's handful of PBOs (performance based organization) but there's no way given how customer service seems to be of the lowest concern to them. The post office building is nice and fancy, and the parking lot is confusing (a lot of it is one way, which I wouldn't expect with a larger parking lot like this). But like most post offices, just gird your loins upon entering.

This PO has improved greatly over the last year. The counter workers are pleasant and helpful (it…read morewas not always the case).

06/23/26 - I've been coming to the post office too much lately. This time I need to get my wife's…read morepassport renewed. The people working at this location are awesome. Everytime I have been here they are very helpful even when they have been short staffed w/too many people coming in all at once. They have worked effectively & efficiently to try & process the customers waiting. I have never seen them lose their cool & are always polite even under what seems like an overwhelming influx of customers. I'm sure it's not like that all the time but when it has been they've handled it professionally keeping their cool. Thanks to these USPS employees to a great job

Last month I was late-charged on my Com Ed bill and this month I now have a late charge for my…read morePeoples Gas bill - all because we have not gotten a regular mailman since the relocated our last one. One more late fee and I know I will be speaking to someone higher. Kathy

Absolutely terrible and wouldn't recommend if it was the last courier service on the planet. Paid…read morefor priority mailing to an international address hoping it'd get to the recipient in time as a birthday present. Package sat there for 3 weeks and was returned to sender, me, talking about export compliance issue whereas I accurately provided necessary information for a seamless delivery. To add insult to injury I was told I was ineligible for a refund because the package still "went through the network". Shame on USPS for perpetuating this level of customer dissatisfaction across several of their locations especially in the Chicagoland area.

This is my baby that I worked on about 30 years ago while employed by Lester B Knight Architects &…read moreEngineers. The firm I use to work for developed the USPS Mail Processing Center & the parking structure along Irving Park Road. The Mail processing center is over 600,000 SF it's ginormous. This square footage doesn't include the parking garage or the airmail facility. The Airmail facility (AMF) is to the west of the USPS Mail Processing Center. The AMF was designed by Murphy Jahn & the recently deceased Helmut Jahn. As you may recall Helmut Jahn was 81 years old riding a bike. Helmut was riding his bike some 60 miles west of Chicago on 05/08/21 when he ran a stop sign & was hit by 2 cars. What a tragic ending for a world class architect. This Mail processing center was one of 3 that I worked on the other one is another 600,000 SF in Palatine, IL across Northwest Highway from Arlington Height Racetrack

I often come here very frequently to drop off packages or sometimes mail. Very easy and convenient…read moreif dropping items off. Workers are very welcoming.

Surprisingly went well…read more Fast service No long line Courteous I have to be honest I was pleasantly surprised Yes I was lol

I was expecting staff who were surly, irked, and overall unfriendly. I received Daiquiri (sp?), who…read morewas the literal opposite +100 of my first sentence. She was so helpful, cheerful, competent, and amazing that I will tell people who live on the southside of Chicago to go to Niles to handle their post office needs. I am going to post this review on multiple sites so people can get the competent and kind governmental services our taxes pay for, and so that Daiquiri and her co-worker (I didn't work with him, but heard him working very kindly with 2 confused customers) receive raises if this federal administration would allow that in 2025. The post office space was clean, and there was plenty of parking around the building.

Typical lazy employees i am not receiving my mail for last 2 days I am suppose to get total of 7…read moremail, I live in niles Illinois my post office address is 6977 w Oakland st niles Illinois call them and phone is ringing of the hook and disconnect after 15 rings

As someone who sells items via eBay, I'm always at USPS locations throughout our city. I have…read morelocations mapped out near my college; near my job, and of course near my apartment, so I have gotten a feel of several around Chicago/Chicagoland. And all seem to have crap reviews by bitter customers for God knows what inner reason, and this location was no different as for reviews. As for this location it was my lifesaver because it was the only one open in route to my job, which made it convenient for me on a long workday. I have to say that out of the many post offices that I have visited throughout Chicago/Chicagoland this one was by far the cleanest, and classiest as far as its inner interior. I held back on sharing too many pictures because some post offices aren't too fond of it, so I'm pretty sneaky when it comes to snapping pictures. As for my experience it was positive unlike many other reviewers that have visited this location, however, I will return based off of how quickly my package arrives to its destination or if it does make it to its destination. Thomas G

This large super lazy and crazy rude guy behind the counter does not give a flying uck! He's busy…read morelistening to his music. Last time I came here, I wanted to get return receipt for my certified mail. Every other post office I go to asks me if I want return receipt, but not this lazy and rude guy. Not friendly at all. The guy in front of me wanted a return email sent to him with his certified mail. The lazy and rude guy told him "too bad, it's already done". Then the customer said " You didn't ask me. The lazy man behind the counter looked down and did not respond due to his ignorance. Im never coming here again!

This location is great. never a wait, and the lady there is so friendly that you forget you are at…read morethe post office. Only downfall is they do not have the self-service machine.

I can't believe no one left review for this US post office!!! Which is small, but has the best lady…read moreever working there, and her smile, speed, willing to help and inform, and never piling people in the line even though she works there by herself, made me go all the way and put this post office on YELP. My usual post office is in Jefferson Park, and it's bigger and also nice, but I actually leave my mail and packages for occasion when I go to Edgebrook, so I can go there. All the packages my mom got in Europe, sent with love, were sent from this place. Office is not fancy, they don't have great offer of cards or so, but the staff is what makes this place adorable. Today someone called my favorite lady Jean or so, I will update when I confirm her name. I hope her supervisors will see this post :-) Post offices are usually frustrating, and so many slow people who are always in bad mood work there. But not in this one.... worth the trip lol

Dear Postmaster General Steiner:…read more There have been so many problems and issues at the 2 Skokie locations with my mail and packages, and then Customer Service issues both at 9318 Skokie Blvd., as well as at the main Skokie Post Office located at 4950 Madison St. I am sure there are records already in your system from other customers. I have had so many problems that I should have contacted you sooner, but something happened today that I wanted to make you aware of. Something I ordered online showed that the item had arrived at the Post Office where my P.O. Box is on Sat. 8/28 at 7:31 am, but the scan did not show it was delivered. It was USPS Ground Advantage tracking number 9400 1081 0624 4473 0467 44 When I went to my P.O. Box on Tue. 9/1, it was not there, then today 9/2, it was not there either, and this is when I first brought this up to the clerk at 9318 Skokie Blvd. I explained what happened, she looked the tracking number up on her terminal and saw the same info., and then told me it was at the main Skokie Post Office on Madison St. I then drove there and explained what happened to Diamond. I go to both of the Skokie locations, she works at both, and it is not saying much, but she is far and away the best employee that you have in Skokie. I went over all of the same info.; she is a great listener, and then she went in back to look for it and/or look for someone that could help find it, since there was only 1 other Clerk working up front. After about 2-3 minutes in back, I could hear (but not see) her speaking to a male, and then I heard this man say, "maybe he shouldn't use the Post Office." This occurred at approximately 2:15 pm CDT at the 4950 Madison St. location in case there are cameras in the back and you want to figure out who the man who said these things about me is. It is very sad that anyone would speak about a fellow American like this. Especially someone like whoever this man is that said this about me, because at the end of the day, he is a Government employee, and my Federal Income Tax is supposed to go to things like paying his salary and benefits. I brought this up to two different clerks, both Diamond, and the other young lady who I do not know her name... just that I overheard him say this about me, but the first one would not tell me his name, and then when Diamond returned from the back, I told her that I had overheard this. I did not ask her who the guy's name was, because again, in my opinion she is the only good employee you have at either Skokie location, and she has helped so many times trying to fix all of the mistakes that the other employees made and has helped me numerous times, that I just did not want to involve someone in something that was not her fault. I have seen her help other customers many times as well while I am waiting in line. Even today, Diamond went over everything, it was just a conversation, everything both ways was respectful and a normal tone of voice, she apologized for what happened, which was very classy, but I told her right away thank you for saying that, but there's no reason to apologize to me because you did nothing wrong. (Someone did find the package later that afternoon, she actually was the one who called me to tell me that someone found it, and I had to drive back (for the 4th time today) to finally obtain my property. I'm still trying to understand why/how someone could say something like, "maybe he shouldn't use the Post Office." I'm not one to complain, mostly for fear of retaliation and time constraints, it is just that when multiple times over the past months things are missing, scanned in as delivered but not in my box or they can't find it, the clerks putting my stuff in the wrong box (2 months ago this happened with my Rx) I did not have the medication that day because of someone's error, and then I had to spend close to 2 hours at the Skokie Police Department filling out their forms only to be told at the end that their (Skokie PD's report) really did not matter; I had to fill out the form online at USPS.com for missing/stolen medication, clerks at both locations basically rolling their eyes at me and not believing me or caring, Tuesday 9/1this happened too.... there was another problem I had ordered some supplements, the tracking showed delivered but it was not in my box and they could not find it in back, then after 3 trips driving back and forth between both Post Offices, the clerk at 9318 Skokie Blvd. looked more and figured out that whoever put the mail in the boxes before the Post Office opened put my thing in someone else's P.O. Box, then the clerk just basically tossed/slid it to me and said sorry in such a sarcastic and condescending manner. Apparently, the Postmaster is on leave, can you please let me know who the appropriate person to review all of this with is? Thank you in advance for your time and information.

Distribution center continuously loses packages. Medical information, electronics, any package…read more They go to Skokie then never arrive.