Someone in that office stole my package, because of the warning sign on the box that stated it was…read morea battery inside they knew it was something. They stole my phone that I was trying to return. Now I have to pay for it.

Very disappointing experience. It is nearly impossible to reach anyone by phone--after calling…read moreabout 20 times, no one answered. When I finally did get through, I calmly explained my concern about a missing package. Instead of helping, the employee hung up on me. This is extremely unprofessional and unacceptable, especially from a location with government-backed jobs where customer service should be a priority. I hope management addresses this issue and improves their communication and service

Short and sweet...the hours here aren't the best. I stopped by to mail a package in the middle of…read morethe day and they were closed. I thought it can't be a holiday and then looked at the hours posted on the door...yep closed in the middle of the day. I came back a few hours later and they were open. I don't think many people walk up here...there wasn't a line and I could hear the employees talking in back and I had to do a hello....call out to have someone come up front. So...just check the hours before you come here.

I found it a pleasure to speak with the postal workers at the Coal City Post Office. The man that…read moreI spoke with was courteous and helpful.

This is absolutely ridiculous to let this place ship anything for you.USPS as a whole company has…read morebecome the most unprofessional source of shipping created and continues to raise rates for doing the worst possible job at shipping packages.I literally had a foot print stomp on my package then to do a claim they write 2 weeks later to bring in the package and contents to inspect.You make so much damn money off of shipping packages and you cannot compensate the ones you destroy with piss poor service.I hope this gets to all of you mail carriers and any facility not caring about work ethic and the customers they are paid to be nice too not nasty and disrespectful.This is by far a buisness that needs reformed and shut down completely if they can't be a mail system with respect for customers and the packages handled.A disgrace to the United States and the name on their company.

Can't get mail on time. The staff doesn't seem to give a crap. Not pleasant people. I hope the usps…read moredoes go private.

This is a great location, which is close to where my husband and I were staying while he was…read moreworking here. The employees are very helpful and friendly. This is a nice size post office, and whatever you need to ship, they have it. :-)

After a fiasco with The UPS Store in town, we sent a package to our daughter in Europe. The staff…read morewas extremely helpful, the price was HALF what we paid at the UPS Store, and the package arrived safely at its destination in the time promised. We will continue to ship through the USPS!

I recently started reselling and have been visiting this post office a few times a week since…read moreOctober 2025. Ryan, Suzanne, and Mary have been incredibly patient, kind, personable, and--most importantly--helpful. I've had a lot to learn, and each of them has taken the time to truly "teach me the ropes." Yesterday, I walked in at 4:29 p.m. (they close at 4:30) with nine packages to ship. Instead of feeling rushed, I was greeted with a warm, "Hello! Come on in--how can we help?" I kept apologizing for coming in so close to closing, and they immediately reassured me: "Oh please, we're here to help--don't worry, we've got you." Their professionalism and genuine kindness do not go unnoticed. I'm so grateful for this team and the way they consistently support small businesses like mine.

The postal workers are always friendly and patient with us. We go to the post office at least 4…read moretimes a week and they are very supportive of our business.

This store is always extremely busy, and the day of my visit (7/15/26) was no exception. The young…read morelady at the first register was kind and efficient with everyone in her line. I was doing pack and ship, and she was able to save me some considerable money and get my granddaughter her package the very next day.

Unfortunately, I shipped a box from the Morris, IL store back to my residence in Cathedral City, CA…read moreonly to find the antique green vase broken in multiple pieces. To me, the box seemed over-sized and the item moved around too much. Disappointed, but must say, Melissa at the Morris Store #5921 was a huge help when filing a claim. She hung with me online to complete the task and was extremely pleasant to work with. Thank-you for a great job done Melissa. I will still use your service when I visit, but will certainly double check the packaging before walking out of the store, unlike this past time.

The absolute best local post office! Never a long line a good selection of stamp choices and such…read morefriendly service. It's almost like an old-fashioned post office. I prefer it to anything else in the area. And they are a passport location too.

Fast service and knowledgable cashiers. Always ready to help. With what ever you need.read more

Had an awesome experience here, had come in to get a passport for my college daughter. The lady…read morebehind the counter was so friendly and polite. She answered all of our questions, my self and my daughter were both quite nervous about the whole process, and she put us both at ease! I really appreciated her professionalism! And it came in 2weeks-expedited! Very worth it!Thanks!

Nice post office and the employees work quickly and are pleasant. They have a big card selection…read moreand gift cards for sale for the last minute people. I have been here 5+ times and I never wait too long in line and the employees are always helpful. I was having an issue with my mail/mailbox at home and Bonnie took very good care of me, handle the issues by the end of the week and always called and gave me updates on my problem.

I wish I could give -5 stars. The only good thing about this place is the employees are so kind…read more But I am mad at whoever is in charge of staffing this place. Like they are criminally understaffed here. Every-time I come here I dread it. I do not come unless I absolutely have to. Because everytime I am waiting at least 40-50 min in line and the line is out the door. I feel so bad for the employees every time. This place should be staffed double what it is.

Mail wasn't delivered, due to apparently blockage of road from construction. Only half the road was…read morebeing done. My father in-law witnessed no obstruction. Postmaster response.."I beleive my carrier!!" (An appropriate response should have been, I can understand your frustration. Construction can make things complicated. I truly apologize. I'll get that for you right away. I appreciate your understanding. Customer Service goes a long way.)

Clerk number 11 was extremely rude and disrespectful when I tried to rate my experience there she…read morequickly press my rating so I could start paying, not giving me a chance to rate her nasty attitude, I hope you guys take the time to talk to her about how to interact with customers, if her job there makes her miserable then she should find another job and stop taking it out on the customers!!!

I wish my mail person would deliver my mail instead of my neighbors. This happens quite often. Live…read moreon Tuma Road. Hard to get anyone to answer phone at post office.