I have been going to the Joliet restore for quite a few years now. I usually have a pretty good…read moreexperience but the last few times I left feeling very irritated with the manager. I have also noticed that things have gotten pretty pricey in the last year. There is a man that works there, I think he may be the manager, that is very rude. I have negotiated on prices in the past when buying furniture pieces and he acted like I was asking him to buy it for me. I understand the goal is to make as much money as possible to not only sustain the store but the charity as well, but that doesn't mean that you treat people so bad that they choose not to come back. I would have only given one star but the other people that work there are very nice and the store is a great resource for people and I would hate to know that one person's bad attitude would cause people not to shop there.

I had visited this establishment and I must point out that during my time there they came off as…read moreracist and very poorly managed but the female employee with the rainbow hair was really helpful and informative. Also at one point the lady whom I assume is the manager was being very unprofessional. I personally will not be going back.

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

It was such a pleasure searching for our new cats that we adopted on Saturday from Naws. Everyone…read morewas so kind and patient and made the experience so pleasurable. A special shout out to Lisa. We felt so welcome from the moment we came into the facility until we left. Lisa assisted us for most of the experience. She was wonderful. She let us see many cats and her patience and kindness was very much appreciated. We are so happy with our cats, Al Bino and Cassie. We're hoping to volunteer for them in the near future. Everyone who worked in there were top-notch people. Thank you all for a great experience.

After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

Horrible. My mom and I have been searching for a puppy that was either a German shepherd, husky,…read moreor lab. We went to this facility before close at 4 and don't get my wrong the lady who came out to talk to us was amazing and shared great info on how to utilize their website to see what animals they had available! They had a beautiful puppy that was a lab/retriever mix. So my mom went through the process and applied to adopt this little fur baby. After two weeks, there had been no reply from the people who supposedly view these applications. So my mom had emailed for an update 3 times!!!! WITH NO RESPONSE. I don't know who is in charge of that but it's straight ignorance. I understand they want to find a good home for these animals but jeez at least communicate! We have been dog lovers are whole life. In this household we currently have a German shepherd who is 6 years old and had a German/ husky mix that had passed two Christmas' ago at the age of 12. With no email back, my mom and I went up to the facility to meet the pup in person. And the rules there are RIDICULOUS. You can not get to the level of the dog which is crouching to the floor. They don't allow the dog to lick you or come too close in contact with you. It's like how are you supposed to get to know the pup and see if it's a right fit for you? They don't allow 1:1 with the pup and it's crazy. After not hearing back for a month and a half, we ended up saving/adopting a pup from a humane society in Munster, Indiana. She's beautiful, shots up to date, fixed, got 1:1 time with her, and took her home the same day! She got along with our shepherd and the kids love her. DO NOT GO TO PAWS

I recently stopped here to shop around for a few things while I was in the area. The store had a…read moreplethora of used items though it was lacking in coats that I was really trying to find. They had all the Christmas decor of and they already sent all their Halloween stuff to the landfill. Prices here were above average, they had a fair amount of dressing rooms. Store was moderately clean. The store was pretty packed too with people looking for a head start on Christmas decorations. Overall, I thought it was an okay store but was not surprised with the lack of selection.

Poor management. In…read moreaddition workers should be wearing gloves while sorting donations. That should be an OHSA issue.

0/10 - Bingo is rigged…read more We played probably over five rounds of bingo and I didn't win once Would not recommend bingo it's very hard

LOVE having this place in the community. State of the art…read morefacility, amazing programs, and stellar staff. I get to volunteer here sometimes and it's a great place to serve the community in a really tangible way. Highly recommend if you have a student in the eligible age range or if you're looking to volunteer somewhere meaningful.

Would hire again for sure. Prompt response, easy to schedule, on time and tech Colton was super…read morefriendly and very thorough. High recommend.

I called to get information and a quote but was turned off by the non-professional person answering…read morethe phones. I thought I woke the person! Initially, I could not hear or understand her. When I indicated that I could not hear her, she seemed to sit up and place the phone closer to her mouth. Then when I indicated I could not understand her, she seemed to wake up and began to clearly enounceate her words. The quote given was surprisingly the highest of the five companies I had already contacted. I was unimpressed and turned off.

Hickey in New Lenox was lovely ! I knew as soon as I walked in for the first time that this was…read morewhere I wanted to wake my mom! The staff Jack was so kind and thoughtfull and patient always make us feeling at ease! My mom was a100 years old and they made her look 75 it couldn't of been any more perfect ! Thank you Hickeys for making our day stresss free! I highly recommend you to all my friends!

Everything was so beautiful and they were so accommodating and kind. I will highly recommend them…read morefor your loved ones.