Once again I'm so happy with the public service of this amazing country. With so many years in the…read moreUS I can't thank enough this country for their public service. I love to go to the post office. Their service is great! Such an amazing staff and impecable place. Ample parking lot and no lines at least at around 11:00 am when I go. Thank you to all of you working in here!!! Una vez más estoy muy contenta con el servicio público de este país increíble. Con tantos años en los Estados Unidos no puedo agradecer lo suficiente a este país por su maravilloso servicio público. Me encanta ir a la oficina de correo. Su servicio es genial! Un personal increíble y un lugar impecable. Amplio estacionamiento y no hay líneas al menos alrededor de las 11:00 am cuando voy. Gracias a todos los trabajan aquí !!!

Why is the post office still alive? When are they going to get rid of this "old horse" . Old horse…read morethat can't no longer deliver packages when it says it will. Old horse which told me I was going to get my package delivered tomorrow and now instead they have sent it to Tampa, city of ybori, 300 miles away. These United States post office has to be retarded , there is no other explanation. Curse be these fools. I went to 2 post offices trying to enquire about this and their response was .....the same response and attitude one experiences with institutions owned by the government...."ignorant , rude , provocative, ..... So know the package will be returned as soon as the worthless postal service employee tries to deliver this package. From now on any packages delivered not in a timely fashion will be returned. If so it gets to that cause fed ex will be my delivery company from now on . And hopefully the post office name will be blotted out from the face of the earth and not even be remembered no more. May it be so.

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

I don't know why this location has such a low rating. This is my favorite post office. Everyone is…read morealways friendly and helpful. They are efficient and make sure the line keeps moving without being rude. There's also a self serving machine that you can use after-hours. The only thing that I am disappointed in is that the first collection time used to be earlier (as in the morning) whereas now they are both in the afternoon.

Came in on a Saturday around 3 PM to send a certified letter. The office was empty. I had the green…read morecertified forms filled out, and the clerk told me I had to attach everything to the envelope myself--something I've never been asked to do before. I asked her to guide me because I didn't want to place it incorrectly. She had an earbud in, was talking to the other employee, and had a rude attitude. While I was trying to follow her directions, she said "Oh God, help me" out loud, then said "I can't do this", stood up, and walked away, leaving me at the counter. The second employee finished processing it and gave me my receipt, but didn't respond when I said thank you ( multiple times) This level of unprofessionalism should have consequences. You don't get to refuse service, walk away mid-transaction, and treat customers like an inconvenience.

I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

I had an extremely unpleasant experience at this post office…read more I was waiting in line, which was mostly empty, while on a work call from my job. I did not approach the counter until I was acknowledged, as I didn't know whether the clerk was busy. When I politely asked if I had been called, the employee (who identified herself as "Liz") responded rudely and told me I needed to hang up my phone. I immediately ended my work call and approached the counter. I apologized and explained that I don't step up to a register until I'm waved over. Despite this, the employee continued to be hostile. Before leaving, I tried to end the interaction on a positive note by wishing her a better day. Her response was, "You need an education." This comment was completely unprovoked, disrespectful, and inappropriate for a customer-facing employee. I have never been treated so poorly at a USPS location. If this is how customers are spoken to for something as minor as being on a phone while waiting in line, management seriously needs to address staff professionalism and customer service

This is turned into a real problem. This post office is way understaffed. And too many people…read moreliving in the neighborhood. Now the machines for the self service are also not working. The line is out the door and is inhumane have people standing in the heat out the door. It is inhumane to have the employees two employees dealing with all these people from all these different countries, sending packages all over the world. Even UPS is more organized and that's sad, especially since you represent the United States. This has turned into an everyday problem. Please get yourselves together. Please fix the self service machines. It is ridiculous. Then you have to spend an hour of your life in a line to mail something ridiculous

Came two days before Christmas eve at 10.22am and we flew through it. The parking is a bit tricky…read moreas people are crazy in Miami and it's shared between lots of businesses. Staff was quick and nice, nothing out of the ordinary but thankful for their efficiency.

Yes, this post office is located inside of a Chevron gas station. I was hesitant to come the first…read moretime myself, but after two visits and reliably delivered packages, I think it's safe to say this USPS is legit. I probably wouldn't come here if you have a lot of questions or need a ton of assistance, but for quickly dropping off mail and standard packages, you should be good to go. There is only one person working there, but I've never encountered a line. You can also grab a bite, gas, lottery ticket... whatever you may need, really. I see that as a win all around!

Whenever possible, I try to use my USPS app to ship and track items without having to wait a line…read morehere. I recently had like five or six packages piling up in my car and so I decided to make a stop here to make sure these packages made it to their destination. The line moves quick and fortunately has the Certified mail strips on the counter for easy accessibility. Don't make the mistake of thinking they will tape your box shut, I ended up having to buy a roll at a steep price just so I wouldn't waste more time in finding tape in my car or having to come back with it sealed. When you don't have to overnight a shipment, this is the best priced postage option. There's nothing like properly securing your package and sending it ok it's journey than from a authorized post office location.

I come here all the time to send out depop + vinted packages and the workers at the front r very…read morenice and always help me out

I would give zero stars if I could. The wait time is always an hour. One person working out front…read more Super slow. Allowing people who aren't ready to stop The line but packaging their boxes and addressing certified mails. If the people aren't ready move them to the side! This office seriously needs a manager running things these employees are slower than MOLASSES!! Get it together!!

Corey is the man. Wanted to help a family member with a last-minute errand. And found myself at…read morethis United States Postal Service branch office. Now sure, there was a line because it was Saturday and it was almost 2 PM in the afternoon. But that didn't stop Corey from delivering excellent customer service and treating everyone before me I can All-Star instead of simply herding people through like cattle. His personal ability and demeanor went very far because the last thing you want to feel the sense of rush when mailing things to either their loved ones are for business purposes I was walk-through through the various options and presented different choices, which ultimately led me saving money, which I did not expect I had a great time here and multiple members of my family. Also have a great time all things considered when visiting this location I would advise it.

I wanna write a special shout out to a great employee at the Ludland post office. His name is Sam…read more My package had been returned for insufficient address and the post office was closed. I was unable to call the local office or even get someone on the 800 number. I waited 30 minutes and no one ever answered. I took a chance and showed up. Sam looked like he was leaving and on his way home. I explained to him my situation and that my package was gonna be returned to the sender because of insufficient address, no apartment number. I told him it was for a gift for this weekend. He took the time to go inside and find the package for me before it was returned. I want to thank him wholeheartedly. We need more people like you, Sam! Give this guy a raise!!

This is the only highly rated USPS I've ever seen and there's good reason. No insanely long line…read moreand Michael is amazing. Patient, helpful and just a breath of fresh air when it comes to USPS. I drive an extra 15 minutes just to come to this location despite there being multiple other USPS' in the vicinity.

Michael is a god send, helped me tremendously, and best attitude. In and out in record time. Thank…read moreyou so much!

Although this post office is kinda hidden I think it makes it actually perfect. It's within a plaza…read morebut in the very back standing alone. There's alot of parking available to. Everytime I've come here there's never really a line and im in and out five minute tops. On this last visit I didn't have to wait at all. I walked right up to the counter,swore that I wasn't sending anything illegal or hazardous,paid, and was on my way. So far the employees I've dealt with at this location have all been helpful and friendly. Makes the quick experience at this location worthy to keep coming back.

Poor customer service - they'll talk smack about you amongst each other, even if you're standing…read moreright in front of them during a transaction! I was having trouble sealing my package and I guess it was something they felt the need to comment on when I had asked for help, as if it were absurd. They don't engage with you at all, not even a greeting, unless you ask them a question.