I had the pleasure today of being assisted by Ruben and just wanted to say that he was an absolute…read morepleasure! He was so kind helped me with my purchase! Incredible experience!

Consistently closed during advertised business hours, despite being a government business. I have…read morecame here more than once between 930-4pm and they have been closed.

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

Coming to the post office is a bore. But this office is always busy but so reliable and gives…read morecorrect info. It's also one of the locations that stays open till 7pm and that's always helpful when your running late to send anything. I suggest to come prepared. Have a pen and all the info you need ready so you can walk in and get everything you need with out any frustration. They have the envelopes and boxes for most packages and tape onsite to do it yourself. I also suggest to check out the occasion cards. I've actually bought some pretty good and funny birthday cards here. Cash or card is also accepted here so no worries. They also do passports here with no appointment needed.

Packages missing and say delivered when they weren't . Even less helpful In person. USPS needs to…read morebe shut down once and for all...burning our tax dollars for no reason.

This is turned into a real problem. This post office is way understaffed. And too many people…read moreliving in the neighborhood. Now the machines for the self service are also not working. The line is out the door and is inhumane have people standing in the heat out the door. It is inhumane to have the employees two employees dealing with all these people from all these different countries, sending packages all over the world. Even UPS is more organized and that's sad, especially since you represent the United States. This has turned into an everyday problem. Please get yourselves together. Please fix the self service machines. It is ridiculous. Then you have to spend an hour of your life in a line to mail something ridiculous

Came two days before Christmas eve at 10.22am and we flew through it. The parking is a bit tricky…read moreas people are crazy in Miami and it's shared between lots of businesses. Staff was quick and nice, nothing out of the ordinary but thankful for their efficiency.

I don't know why this location has such a low rating. This is my favorite post office. Everyone is…read morealways friendly and helpful. They are efficient and make sure the line keeps moving without being rude. There's also a self serving machine that you can use after-hours. The only thing that I am disappointed in is that the first collection time used to be earlier (as in the morning) whereas now they are both in the afternoon.

Came in on a Saturday around 3 PM to send a certified letter. The office was empty. I had the green…read morecertified forms filled out, and the clerk told me I had to attach everything to the envelope myself--something I've never been asked to do before. I asked her to guide me because I didn't want to place it incorrectly. She had an earbud in, was talking to the other employee, and had a rude attitude. While I was trying to follow her directions, she said "Oh God, help me" out loud, then said "I can't do this", stood up, and walked away, leaving me at the counter. The second employee finished processing it and gave me my receipt, but didn't respond when I said thank you ( multiple times) This level of unprofessionalism should have consequences. You don't get to refuse service, walk away mid-transaction, and treat customers like an inconvenience.

Whoever is the delivery driver for zip code 33175 is a thief, already consecutive times that my…read morepackage has been lost once out for delivery.

Why list a phone number if it's impossible to reach anyone? Nobody knows anything and no one can…read morehelp you. Full of inept people

Although this post office is kinda hidden I think it makes it actually perfect. It's within a plaza…read morebut in the very back standing alone. There's alot of parking available to. Everytime I've come here there's never really a line and im in and out five minute tops. On this last visit I didn't have to wait at all. I walked right up to the counter,swore that I wasn't sending anything illegal or hazardous,paid, and was on my way. So far the employees I've dealt with at this location have all been helpful and friendly. Makes the quick experience at this location worthy to keep coming back.

Poor customer service - they'll talk smack about you amongst each other, even if you're standing…read moreright in front of them during a transaction! I was having trouble sealing my package and I guess it was something they felt the need to comment on when I had asked for help, as if it were absurd. They don't engage with you at all, not even a greeting, unless you ask them a question.

I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

Rude and unprofessional. the passport lady decided she…read morewasn't accepting any walk ins because she was "full". Then she rudely began talking out loud to the other clerks. I told her that it was completely unnecessary and should I speak to the manager and she said she didn't care what I did. I recommend going to west miami or coral gables if you need help with a passport. This location is a waste of time.

I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

I had an extremely unpleasant experience at this post office…read more I was waiting in line, which was mostly empty, while on a work call from my job. I did not approach the counter until I was acknowledged, as I didn't know whether the clerk was busy. When I politely asked if I had been called, the employee (who identified herself as "Liz") responded rudely and told me I needed to hang up my phone. I immediately ended my work call and approached the counter. I apologized and explained that I don't step up to a register until I'm waved over. Despite this, the employee continued to be hostile. Before leaving, I tried to end the interaction on a positive note by wishing her a better day. Her response was, "You need an education." This comment was completely unprovoked, disrespectful, and inappropriate for a customer-facing employee. I have never been treated so poorly at a USPS location. If this is how customers are spoken to for something as minor as being on a phone while waiting in line, management seriously needs to address staff professionalism and customer service

Very poor attitude. There was one person working with a nasty attitude. No good no good. Avoid post…read moreoffice as much as possible.

This place is always slow. Eventhough it seldom has long lines. The staff usually gives customers a…read morevery bad attitude and they ususally are not helpful. But the ey are convenient.