I don't know why this location has such a low rating. This is my favorite post office. Everyone is always friendly and helpful. They are efficient and make sure the line keeps moving without being rude. There's also a self serving machine that you can use after-hours. The only thing that I am disappointed in is that the first collection time used to be earlier (as in the morning) whereas now they are both in the afternoon. read more

See all

Came in on a Saturday around 3 PM to send a certified letter. The office was empty. I had the green certified forms filled out, and the clerk told me I had to attach everything to the envelope myself--something I've never been asked to do before. I asked her to guide me because I didn't want to place it incorrectly. She had an earbud in, was talking to the other employee, and had a rude attitude. While I was trying to follow her directions, she said "Oh God, help me" out loud, then said "I can't do this", stood up, and walked away, leaving me at the counter. The second employee finished processing it and gave me my receipt, but didn't respond when I said thank you ( multiple times) This level of unprofessionalism should have consequences. You don't get to refuse service, walk away mid-transaction, and treat customers like an inconvenience. read more

The hours of operation are until 8pm, if you see the picture attached it's not 8pm and everything is closed. Employees left, there were 7 customers confused as to what to do with their packages read more

US Post Office - Closed and it's not even 8pm - Post Offices Near Me - Pinecrest, Florida

Just plain rude for no reason. Argued with me that the return I had was UPS without even checking the label/QR code I had. Finally they scanned the QR code and I was correct. The return was for USPS. read more

Beware...this PO is a scam! After waiting in line for 15 minutes was told at the counter they won't scan packages with prepaid labels. They tell you to use the kiosk, and anyone that ships often knows the kiosk doesn't give you an acceptance scan. They have packages accumulating on the counter that people just leave there. Completely unacceptable! read more

Extremely nasty, hostile postal worker named Arenee. She rudely refused to give me a receipt for my packages. It started when she rudely and in an unacceptable manner told me to tape my prepaid return labels myself on my package. I had tape in my pocket and so I taped them to both packages. She looked at them and said this was not done to her liking. She refused to take the packages or to give me a receipt. I stayed completely calm thorough out this. Before I walked away since she refused service to me, I took two photos of her and the packages as proof. Unbelievable how postal workers like this ARENEE seem to have no accountability to their customers. read more

See all

Worst post office I've ever been to. Came with a pre-paid shipping label but had to buy the bubble envelope here. I do that normally all the time. But the lady here told me I would have to buy tape. When I told her that they normally always tape the label for me, she rudely walked away from me. I ended up just buying the envelope and not tape. After my purchase that same lady started screaming around the store why she would give out take for free and the other employees started laughing all making a scene in front of the other costumers. Will never return! read more

Depending on the time you go, you can be in and out very quickly! I went before 4 pm today (Wednesday) and I was in and out in less than 5 minutes. I had to mail a box and 3 cards. It was super quick and the lady behind the counter was nice. read more

US Post Office - Operating hours as of 1/8/23. - Post Offices Near Me - Pinecrest, Florida

Came to this branch on Saturday, and after waiting in line with only 2 clerks working, I was told by the male clerk I had to stick-on the green return cards and #labels my self because that was not their responsibility. In my 50 years of sending registered/return receipt mailings, I've never been asked to do this. I requested the supervisor and she informed me that I was required to do this as well. This is a first, no wonder this government service is managed so poorly, and should be closed permanently and privatized...how service will dramatically change for the better! read more

Brought a heavy box in...mentioned it was hwavy and zero offer by the guy to help. Just a look of being inconvienenced by my even being there. So he watches a 70+ yr old struggle to get this box on the counter. It had a large unassembled cat tower in it, for context in weight. Why USPS allows someone with that attitude, there for years is beyond me! Must be a Union there for them! read more

Outstanding service! All staff members exhibit professionalism and expertise. Whenever I visit the post office, I am consistently impressed by the welcoming environment. read more

Extremely Nasty, rude, lazy, that how is best to describe the people who work in this location. ZERO customer service skills. They hate their jobs, so Why does their management keep them around?? Replace them!! read more

This is the worst branch of USPS! The employees that work there are uncourteous, unhelpful and extremely rude, and they get away with this attitude again and again! read more

More So I wait patiently in line to ask which form to use After waiting the USPS employee who had been turned around diligently staring at the wall behind the counter for several minutes turns around and says "next in line" I walk up and as I approach the counter the woman, as I reach the counter, decided this is an opportune moment to bring the cart of package into the back , after having begun motionless for a couple minutes. That's called a "F You" in any language . I ask for the correct form finally, she moved her tight arm six inches but before giving me the form informs me that they available outside, yesh, the international express correct form. I should know which is the correct form. So I leave the counter, fill out ridiculous forms since I don't have mictographia. Snd go back and wait again. One employee is again diligently staring at the wall behind her and one (Cornelius, the legendary Cornelius) has his head - forehead- down on his desktop, face aimed at the floor! Are you alright man? Having stroke? But apparently he had been saying -to the floor- "next in line" because he lifts his head up /no stroke I guess just exhausted at 1 pm- and says " I said next in kind" yeah I'm a little hard of hearing but I can hear a "F you" perfectly Now to why I went to the trouble of updating the previous review. I was telling this story to a pal in South Miami and he asked which branch . I told the head on desk part and without my mentioning a name my pal said" "Cornelius!!" He's legendary . He also named the manager - whose primary job is apparently inspecting the wall behind her while customers wait It's embarrassing that this is called the US Post Office. The behavior here is an insult to the entire US and yo the thousands of hardworking USPS employees. US Postal Inspectors where are you? read more

Super bad customer service. Worker was extremely rude. Came in with my service dog and as soon as I walked in I got screamed at by the worker in a super rude manner. They're also extremely racist. They should be taught better manners. Especially when dealing with customers. Never coming here again. read more

Worst customer service I have ever experienced. 2 women at 10:30 AM- meaning they have been working 1 hour and have the worst attitudes I've ever seen during the Holiday season. One was complaining on how she was "about to not come in" because she was "tired". These women probably get paid better than me at my job and I have never acted like that, not even on a bad day. They weren't helpful, they weren't nice, not once did they smile. People were happily dropping off packages and envelopes for the holidays. HORRIBLE ATTITUDES. Why do we hire people like this? Never coming to this one again read more

I like this post office as they have a self service area at the front of the store. Always a better option for me as you don't need to queue. read more

US Post Office - Post Offices Near Me - Pinecrest, Florida

I like this post office it's pretty stocked and service is quick. Lines are not too long.

I have a PO Box and I love the convenience and security of it! This location has better hours of open operation! read more

The service here was terrible, I walked in 3 minutes before close on a Saturday & Cornelius wasn't having it. Instantly greeting me with a "we're closed", I responded with there is 3 minutes. Cornelius then responds "yes but we put the gates down at 6 so we're closed",(with an attitude) I tried keeping my cool and responded with "can I be the last person you take in there Is 3 minutes left" he then responds again "we're closed". Terrible customer service, we all have bad days but this is no way to treat a customer, you can clearly tell he hates his job, no one is forcing you to work there Mr.Cornelius if you have a problem with what you do for a living then leave. Providing customer service is definitely not for you bud, may God bless you. read more

This place rarely has an employee working the counter. They are always in the back claiming to be understaffed and either close early or take an hour for lunch. I have attempted to mail a package 3 times and now headed to UPS store. Avoid this place if possible !! read more

Taylor and Cornelius were both the most unhappy , not helpful people. You can tell they really hate their jobs and hate the people coming into the post office. Even my thank you at the end was acknowledge with a 'umm hmm' read more

Filthy. The floors are dirty, and the windows are dirty; everything looks dirty. No other establishment in this strip mall comes close to the condition of this post office. It's pitiful. read more

Excelente servicio todo el personal súper amigables y atentos con todo el mundo te resuelven todo el tiempo todas tus dudas

Would give 0 stars if possible. Employees do not do their jobs here, just sit behind the counter with attitude. Needed to ship some packages today, when I asked for assistance the employee directed me to the self service machine. I had 3 heavy packages - and noticeably 8 months pregnant. Employee said she couldn't help me but shockingly enough said the self service machine could. If this is the case, why does this employee have a job? Replace them all with machines - it'll save the snarky remarks and attitude. And hey - maybe you'll even get better reviews! Avoid this location at all costs read more

The Suniland branch has a truly great team that is friendly, courteous and expeditious, and they do everything that you would expect from a postal clerk team plus more! All of my postal needs have always been handled very satisfactorily and I hope that they will be around for a very long time. Furthermore, at this branch, I have always been able to obtain whatever postal supplies that I need, and these clerks always seem to ask me if I need stamps...I love how I am reminded. read more

Time and time again I come into this usps store and have to deal with extremely rude employees. I do not know how they continue to be employed when every single review is negative towards said employees. I walked up to the counter to ask a simple question and the man was blasting a video on his phone, he briefly made eye contact, rolled his eyes and continued to watch his video on company time. This is one of many times I have had to experience such utter bull**** from these people. USPS needs to do a reevaluation on these horrible employees. Will lo longer be coming to this location due to poor service. read more

Terrible service by site manager Arnee! Bad attitude horrible customer service, disrespectful.

What a toxic environment. Employees clearly take satisfaction in humiliating and mistreating customers. You go there and literally feel abused. My son actually started tearing up in line bc of this toxicity. Had to have a long talk with him on the way to the car explaining that some people are just angry and mean for no reason. read more

My mail comes opened and their mail slots in the foyer are taped shut due to mail theft. I get other people's mail and mine is often missing. read more

Lines are always long, service is slow and rude. The employees are too busy gossiping to notice their customers. They whisper and laugh about people who are there just to come in and get their mail taken care. Staff is completely unprofessional. Only go to this post office if you are desperate! read more

Horrible service!! Was gonna drop off some packages but was told the weight was right and was treated terribly instead of helped to maybe pay the difference! The lady at the front was super rude. I don't know how usps has someone like that working for them! read more

A Happy New Year and thanks to the great assistance and patience of Cornelius and the beautiful Pinecrest ladies in facilitating my many certified letters and envelopes required to be sent a dozen times a year to the many needful beneficiaries of my probate & guardianship estates practice. With blessings and a prayer for their continued health and sincere appreciation for their essential government service. Just another (grateful) joe. read more

Very rude! I had to return a Christmas tree with a pre paid shipping label for USPS from QVC, I had first taken it to UPS since that's what QVC told me I could do, but they said no the label will only work for USPS so I took it this USPS location, when we start walking up to the counter with the package the "ladies" that "work" there were saying "no no no that's too big it has to go to UPS and I showed them the label that said USPS and told them I just came from there and they told me to come here, then the manager Al Hernandez, who was standing there came and said no we don't take it it's too big of a package, I showed him the label and he snatched it from my hands and ripped it in half saying there are two labels one for UPS and one for USPS but the one for UPS was a copy of the label to me! I asked him for his name and I called customer service complaints and made a complaint he was rude and ripped my label I hope he loses his job and the rest of the people that work there. They need to change that location, after reading all these reviews I can see it's not only me who has complained about them. read more

I really don't like to post negative reviews but I can honestly say that my experience in this post office was VERY unpleasant. The post office workers are rude and VERY impatient... unwilling to help with a caring and willing attitude. You actually feel the negative energy from the employees. The day I went the manager working behind the counter and he expressed he was the manager, he was extremely rude to a customer in front of the other customers... I felt terrible to see that! I truly feel that if you are not happy with your job then you should leave and find one that you like. The purpose of being behind a counter is to help the customers and assist with a pleasant attitude. Unfortunately you won't find that in this post office. I will not go again, I prefer to drive further! Sad but true! read more

This is the best USPS that I've been to (and I've gone to a lot) they are always so eager and willing to help. They are all so kind I've never come across such nice employees at any other USPS. Cornelius has a great attitude and was very kind. read more

You guys suck!!! Made me go out of my way to "a Home Depot" according to one of the employees, BUT IT WAS REALLY OFFICE DEPOT, so on top of giving the wrong location they make you print out your own printing label. UPS NOR FEDEX WOULD EVER. Also, the employees here have the worst attitude ever. You guys need to get it together... read more

Let me start by saying that I had a box full of certified mailings to send just before closing and while anyone else would have turned me away (I would have turned myself away if I were them), the USPS staff was incredibly helpful and did it all just in time. Arenee was the absolute best! She was so helpful, patient, and kind. Cornelius kept everyone's spirits up with his positive attitude and great laughs. While I thought the mailing process would be a miserable experience, I had such a pleasant time and I honestly don't think I have laughed that hard in a while given all the difficult times we are all going through during this pandemic. Thank you again to the staff for all your hard work and patience. I truly love and would recommend this branch time and time again! read more

This location could not be run worse. The line is long and moves incredibly slowly. The employees barely speak to you or make eye contact when processing your shipment. One employee, Almeida, is hard working and tries to make up for his co-workers but he can only do so much. read more

The Employees here are terrible in Customer Service and Lazy! If they don't enjoy helping people they should not be in this kind of work. As a small online business owner, the Post Office is my support to My Customers. I drop off packages often, sometimes more than 10. If it's more than 10?! It's a problem for this Post Office to scan the packages in one by one. In the past they asked for me to get a scan page with one scan for all 10 items. I would if my shipping system does it but... it Does Not! They finally got a Self-Serve Scan pre-paids at the Kiosk. This I would use in a heartbeat when Lines are long as they were during the Holiday Season. But I walk in there Jan 2, 2021, there are 3 employees and one other customer at a window and 2 others behind me. It is NOT crowded. The employee at the 1st window askes how many packages do I have? I had 13... she started scanning one of my packages and told me I should go scan them at the Kiosk because it was more than 10! It is faster for them to scan and take it than for me to scan each one at the Kiosk and drop in the mailbox. There is no long waiting line! She won't give me her name. It wasn't Arelee 2nd windows nor Cornelius 3rd window. This Post Office at 11301 S Dixie Hwy, Miami, FL 33256 is by far the Laziest in Customer Service and not a pleasure to go to. They should each find a job that DOES NOT have to help customers! I took back my package and went to another Post Office! read more