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    US Post Office

    2.0 (46 reviews)

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    Package as it looked with label attached. Arenee refused to give me service or give me a receipt
    Silvia K.

    Extremely nasty, hostile postal worker named Arenee. She rudely refused to give me a receipt for my packages. It started when she rudely and in an unacceptable manner told me to tape my prepaid return labels myself on my package. I had tape in my pocket and so I taped them to both packages. She looked at them and said this was not done to her liking. She refused to take the packages or to give me a receipt. I stayed completely calm thorough out this. Before I walked away since she refused service to me, I took two photos of her and the packages as proof. Unbelievable how postal workers like this ARENEE seem to have no accountability to their customers.

    Operating hours as of 1/8/23.
    Tricia K.

    Depending on the time you go, you can be in and out very quickly! I went before 4 pm today (Wednesday) and I was in and out in less than 5 minutes. I had to mail a box and 3 cards. It was super quick and the lady behind the counter was nice.

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    1 year ago

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    4 months ago

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    30 days ago

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    29 days ago

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    9 months ago

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    1 year ago

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    2 years ago

    Helpful 9
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    2 years ago

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    1 year ago

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    8 months ago

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    1 year ago

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    11 months ago

    Helpful 2
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    1 year ago

    Helpful 2
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    1 year ago

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    1 year ago

    Helpful 1
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    1 year ago

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    5 years ago

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    2 years ago

    I like this post office it's pretty stocked and service is quick. Lines are not too long.

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    3 years ago

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    2 years ago

    Helpful 1
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    2 years ago

    Helpful 1
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    2 years ago

    Helpful 2
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    4 years ago

    Helpful 4
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    3 years ago

    Excelente servicio todo el personal súper amigables y atentos con todo el mundo te resuelven todo el tiempo todas tus dudas

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    3 years ago

    Helpful 3
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    4 years ago

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    3 years ago

    Helpful 3
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    5 years ago

    Terrible service by site manager Arnee! Bad attitude horrible customer service, disrespectful.

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    7 years ago

    Helpful 9
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    5 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Thank you again to the staff for all your hard work and patience.

    Mentioned in 2 reviews

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    USPS - Mad because his wife was arrested? No self control in front of your children?

    USPS

    (41 reviews)

    I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

    I had an extremely unpleasant experience at this post office…read more I was waiting in line, which was mostly empty, while on a work call from my job. I did not approach the counter until I was acknowledged, as I didn't know whether the clerk was busy. When I politely asked if I had been called, the employee (who identified herself as "Liz") responded rudely and told me I needed to hang up my phone. I immediately ended my work call and approached the counter. I apologized and explained that I don't step up to a register until I'm waved over. Despite this, the employee continued to be hostile. Before leaving, I tried to end the interaction on a positive note by wishing her a better day. Her response was, "You need an education." This comment was completely unprovoked, disrespectful, and inappropriate for a customer-facing employee. I have never been treated so poorly at a USPS location. If this is how customers are spoken to for something as minor as being on a phone while waiting in line, management seriously needs to address staff professionalism and customer service

    Town & Country Postal Store - I never do this but This guy had the worst costumer service behavior and attitude towards me and family while trying to get our passports.

    Town & Country Postal Store

    (17 reviews)

    I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

    Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

    United States Post Office

    United States Post Office

    (15 reviews)

    Once again I'm so happy with the public service of this amazing country. With so many years in the…read moreUS I can't thank enough this country for their public service. I love to go to the post office. Their service is great! Such an amazing staff and impecable place. Ample parking lot and no lines at least at around 11:00 am when I go. Thank you to all of you working in here!!! Una vez más estoy muy contenta con el servicio público de este país increíble. Con tantos años en los Estados Unidos no puedo agradecer lo suficiente a este país por su maravilloso servicio público. Me encanta ir a la oficina de correo. Su servicio es genial! Un personal increíble y un lugar impecable. Amplio estacionamiento y no hay líneas al menos alrededor de las 11:00 am cuando voy. Gracias a todos los trabajan aquí !!!

    Why is the post office still alive? When are they going to get rid of this "old horse" . Old horse…read morethat can't no longer deliver packages when it says it will. Old horse which told me I was going to get my package delivered tomorrow and now instead they have sent it to Tampa, city of ybori, 300 miles away. These United States post office has to be retarded , there is no other explanation. Curse be these fools. I went to 2 post offices trying to enquire about this and their response was .....the same response and attitude one experiences with institutions owned by the government...."ignorant , rude , provocative, ..... So know the package will be returned as soon as the worthless postal service employee tries to deliver this package. From now on any packages delivered not in a timely fashion will be returned. If so it gets to that cause fed ex will be my delivery company from now on . And hopefully the post office name will be blotted out from the face of the earth and not even be remembered no more. May it be so.

    US Post Office - postoffices - Updated May 2026

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